IT Manager

• Nov 2021 - Present

Maintain hardware and software inventory for computers and mobile devices, implement training and documentation of company technology and processes, manage IT support staff and ticketing process. Maintain hardware and software inventory for computers and mobile devices, implement training and documentation of company technology and processes, manage IT support staff and ticketing process.

Operations Analyst

• Aug 2021 - Nov 2021

Contract and vendor management within the office of Enterprise Architecture & Platforms (EAP). Contract and vendor management within the office of Enterprise Architecture & Platforms (EAP).

Project Coordinator

• Apr 2021 - Aug 2021

Assisting client JP Morgan and Chase (JPMC) by supporting a nation-wide Branch Remediation to update all retail branches’ IT infrastructure across the United States. Work closely with the branch managers and project managers to schedule visits, and orchestrate bridge line calls with multiple techs in the field helping them complete the infrastructure update. Ensuring the field techs are on track and complete their checklists daily. Keep an updated log of JPMC branch sites and the activities going on simultaneously, with the ability to track, record and push the projects’ progress for multiple sites. Show less

Technical Project Coordinator

• Jun 2019 - Apr 2021

- Coordinate bandwidth upgrades with multiple departments, vendors, systems that are moderate to high risk and complexity. - Manage and track bandwidth upgrades in SharePoint, meet deadlines, provide deliverables to project team, order new IPs, order hardware and equipment, obtain appropriate approvals, continually monitor and adjust schedule as necessary, process circuit disconnect orders, document and resolve site issues. - Submit Change Requests using Pac2000 (Remedy) for all sites requiring upgrades. - Complete Reverse Logistics requests for existing equipment. - Primary point of contact for all project related information and updates, compile reports for project team. Show less

Retail Project Coordinator

• Nov 2018 - Jun 2019

Develop requirements to design custom fixtures for key accounts. Order materials and buyouts, schedule installers and use Smartsheet to track project status and milestones. Oversee the process from requirements gathering, design, production and installation. Develop requirements to design custom fixtures for key accounts. Order materials and buyouts, schedule installers and use Smartsheet to track project status and milestones. Oversee the process from requirements gathering, design, production and installation.

Private Events Server

• Aug 2018 - Jun 2019

Communication Delivery Manager

• Aug 2014 - Apr 2018

Manage medical form and letter production teams to develop operational efficiencies. Lead the project creation of a SharePoint site to receive production requests and report changes for various types of communication. Establish reporting metrics, resource assignments and ensure on time delivery of production requests. Collaborate with business partners, production teams, governance and various levels of leadership to ensure project requirements and testing are achieved within the project scope. Develop best practices, maintain procedural documentation and facilitate training sessions. Show less

Project Manager, Software

• Mar 2011 - Aug 2014

Create reports, project plans and lead trainings across the organization on Clarity PPM for efficient reporting and growth business initiatives. Resource staging for all strategic efforts, including capacity planning, forecasting and allocation management. Reporting actuals, allocations, assignments, timesheets, sustainment and service requests for multiple projects. Technical writer for a complete Clarity user guide. Work directly with various Cambia businesses to increase time tracking efficiency and provide analysis of business initiatives. Show less

Marketing & Project Coordinator

• Jul 2010 - Mar 2011

Generated reports on allocations, actuals, assignments, timesheets, and sustainment and service requests for multiple Regence projects. Coordinated resource staging for all strategic efforts including capacity planning, forecasting, and allocation management.

Business Marketing Contractor

• Apr 2009 - Jul 2010

Create organized documents, templates, and charts for internal company use. Extensive research of assigned topics to provide statistical data for presentations. Collaborate with company President to develop new marketing strategies. Review and balance company financials with Senior VP for the fiscal year. Create organized documents, templates, and charts for internal company use. Extensive research of assigned topics to provide statistical data for presentations. Collaborate with company President to develop new marketing strategies. Review and balance company financials with Senior VP for the fiscal year.

Project Manager of In-Store Installations

• Jun 2008 - Apr 2009

Coordinate installation and merchandising of adidas brand shops by organizing transportation, graphics, apparel and fixtures to arrive on time and within budget. Create a fixture concept to visually market the brand that meets the expectations of large sporting good accounts across the United States. Maintain a working relationship with account executives, everyday vendors, graphic design and brand marketing.

Account Representative - Team and Running Sports

• Feb 2006 - Jun 2008

Increased responsibility to advance positions from phone desk to account management. Responsible for brand recognition at sponsored events, including the 2007 Boston Marathon. Effectively utilize SAP order management software & DMS digital storage software to monitor all orders. Consistently communicate with sales reps, buyers, adidas purchasing and warehouse liaisons to improve processes and ensure successful outcomes.

Promotional Products Sales Representative

• Jun 2005 - Feb 2006

Work directly with customers to achieve desired result for their product, placement and marketing needs. Develop concepts with products ranging from personalized items to corporate merchandise. Supervise graphic and embroidery departments to ensure customer satisfaction of finished product. Work directly with customers to achieve desired result for their product, placement and marketing needs. Develop concepts with products ranging from personalized items to corporate merchandise. Supervise graphic and embroidery departments to ensure customer satisfaction of finished product.

Retail Pro Shop Manager

• Feb 2003 - Feb 2006

Responsible for retail buying of all products sold within the pro shop. Create internal organization systems for budget comprehension and analysis, as well as monitor inventory and place orders with suppliers. Develop merchandising plans and internal marketing strategies that lead to increase sales by $13,900 within the first year. Provide extensive sales training and development on program requirements, effective merchandising and promotional events. Conduct annual performance reviews for team members, in addition to interviewing prospective new hires. Show less

Retail Sales Associate

• Apr 2000 - Feb 2003

Merchandise and display apparel, footwear, and accessories. Address customer concerns and process inventory orders and returns. Communicate new ideas with other departments and management.