Experience

Lengenuity

• United States
• Financial Services
• 1 - 100 Employee

• Chief Innovation Officer & Founding Executive

  • 2021 - Present

  United States Lengenuity is a premier technology-enabled auto finance company that provides simple and affordable car loans to non-prime borrowers stuck between prime and subprime markets. This underserved market represents a $300 billion a year opportunity. All too often, these borrowers have limited financing options, incurring excessive borrowing costs along with inflated down payments. As a result, they turn to lenders who do not understand them using the wrong data sets to price risk resulting in higher… Show more Lengenuity is a premier technology-enabled auto finance company that provides simple and affordable car loans to non-prime borrowers stuck between prime and subprime markets. This underserved market represents a $300 billion a year opportunity. All too often, these borrowers have limited financing options, incurring excessive borrowing costs along with inflated down payments. As a result, they turn to lenders who do not understand them using the wrong data sets to price risk resulting in higher interest rates than borrowers’ credit profiles merit. We are relentless in our pursuit to reimagine our borrower’s experience and disrupt the auto finance industry by providing a fast, simple, and flexible solution. Join us as we unlock our borrowers’ potential and reimagine the automotive finance experience. "Ready, Set, Go!" Show less



Informed.IQ

• United States
• Software Development
• 1 - 100 Employee

• Advisor

  • 2017 - 2023

  San Francisco, California, United States Informed software brings robotic process automation to financial services. We are an experienced group of technologists and lending industry professionals with experience in consumer Internet, enterprise SaaS and consumer finance industries. Every year, millions of consumers apply for mortgages, HELOCs, auto, student and personal loans. They apply to open bank accounts, to obtain insurance, to qualify for Federal Home Finance Agency and Housing and Urban Development (HUD) assistance. Their… Show more Informed software brings robotic process automation to financial services. We are an experienced group of technologists and lending industry professionals with experience in consumer Internet, enterprise SaaS and consumer finance industries. Every year, millions of consumers apply for mortgages, HELOCs, auto, student and personal loans. They apply to open bank accounts, to obtain insurance, to qualify for Federal Home Finance Agency and Housing and Urban Development (HUD) assistance. Their applications are entered by hand, and supporting documents are manually analyzed and calculations are performed before the applications are funded. Our mission is to unlock information trapped in these documents in real time and eliminate manual touch, review, and analysis via AI and Machine Learning to enable Touchless Funding.

• Senior Vice President

  • 2018 - 2019

  San Francisco Bay Area Member of the Executive Team responsible for Business and Sales Development, Product Management, Client Development and onboarding, and ongoing Customer Experiences for Enterprise SaaS technology products and services enabling businesses to achieve high-speed touchless data management and document review, validation, and authentication by leveraging Informed.IQ's advanced robotics process automation, AI, and Machine Learning Technology.



CarFinance

• Chief Revenue Officer (CRO)

  • 2019 - 2020

  Irvine, California, United States Orchestrated the go-to-market, growth, and service strategies of a PaaS-based digital lending and online automotive E-Commerce and technology business. Oversaw the collaborative efforts and agile-based development methodology of business development, product management, marketing, and customer success.



Global Lending Services LLC

• United States
• Financial Services
• 400 - 500 Employee

• Senior Vice President of Sales, Marketing, and Client Services

  • 2017 - 2018

  Greenville-Spartanburg-Anderson, South Carolina Area Responsible for the transformation and roll out of the national sales, marketing, and client services organizations. Drove loan originations from $1B to $2B, managed full P&L, led a staff of 7 executive-level direct reports, 300+ sales executives and distribution partners, and orchestrated the overall national strategy and tactical execution plan for revenue and market growth, sales processes and sales operations, training and development, territory and market optimization, product management… Show more Responsible for the transformation and roll out of the national sales, marketing, and client services organizations. Drove loan originations from $1B to $2B, managed full P&L, led a staff of 7 executive-level direct reports, 300+ sales executives and distribution partners, and orchestrated the overall national strategy and tactical execution plan for revenue and market growth, sales processes and sales operations, training and development, territory and market optimization, product management, marketing, branding, vendor management, and client services for 12,000+ dealerships and strategic national partners. Show less



Amazon

• Senior Site Operations Leader, LATAM & NA

  • 2012 - 2017

  Costa Rica As a strategic site leader for Amazon.com’s Costa Rica-based LATAM and NA operations responsibilities encompassed Sales, Pre-Sales, Customer Success, Customer Service, Contact Center Operations, Capacity Planning and Analysis, Workforce Management, Vendor Management, Community Outreach, Operational Risk Management, Continuous Improvement, Technology Delivery and Helpdesk Support, and P&L oversight for the world’s top E-Commerce and technology business. Spanning multiple on-site and… Show more As a strategic site leader for Amazon.com’s Costa Rica-based LATAM and NA operations responsibilities encompassed Sales, Pre-Sales, Customer Success, Customer Service, Contact Center Operations, Capacity Planning and Analysis, Workforce Management, Vendor Management, Community Outreach, Operational Risk Management, Continuous Improvement, Technology Delivery and Helpdesk Support, and P&L oversight for the world’s top E-Commerce and technology business. Spanning multiple on-site and remote work locations and regions, the organization provides multi-channel Customer Service, Sales, and Technology Delivery and Support for a broad array of products and services including AWS, Amazon.com, Kindle, Goodreads, Audible.com, Alexa, Prime, Fresh, Home Services, and Advertising. The site provides multi-lingual support and is staffed with 3,000+ employees, resolves over 45M+ customer contacts per year, and collaborates enterprise-wide to improve overall performance of Amazon and vendor and outsourcer sites based in the U.S., Bogota, Columbia, Cape Town, South Africa, Cork, Ireland, Edinburgh, U.K., Frankfurt, Germany, Hyderabad, India, Kingston, Jamaica, and Manilla, Philippines. A few key accomplishments include; guiding the site through rapid growth fueled by launches of new business lines, implementing high-volume staffing strategies, piloting Amazon’s virtual team concept enabling the company to reach new sources of talent through remote working (work from home) arrangements, creating and launching employee engagement, management training, and succession planning programs and tools to develop internal talent and leadership. Show less



State National Companies (SNC)

• United States
• Insurance
• 200 - 300 Employee

• Senior Vice President of Client Services

  • 2010 - 2012

  Dallas/Fort Worth Area Senior Executive responsible for day-to-day activity and short- and long-term strategy for more than 280 Client Services, Inside Sales, and oversight/audit and consulting services associates. Provided the nation’s top-ranked insurance solutions, services, portfolio administration, and marketing technology to over 1,200 banks, credit unions, and financial services companies. Managed P&L and over $3.5B in annual premiums. Implemented Six Sigma methodologies and Sales Enablement frameworks to… Show more Senior Executive responsible for day-to-day activity and short- and long-term strategy for more than 280 Client Services, Inside Sales, and oversight/audit and consulting services associates. Provided the nation’s top-ranked insurance solutions, services, portfolio administration, and marketing technology to over 1,200 banks, credit unions, and financial services companies. Managed P&L and over $3.5B in annual premiums. Implemented Six Sigma methodologies and Sales Enablement frameworks to improve processes, services, and performance results. Oversaw Underwriting, Revenue Retention and growth, Customer Retention, Customer Service, Product Management, Implementations, and Client Onboarding, Development, and Servicing. Show less



The Source Group (SGI)

• President & Founding Executive

  • 2008 - 2010

  United States Led business providing cloud-based SaaS / PaaS Marketing Tool Automation enabling consumer product and services, financial services, banking, finance technology, and e-commerce businesses to design, execute, manage, and measure high impact data analysis, market and product research, customer profiling, and competitive assessments. The technology platform, data analytics models, and multi-channel communications services enabled businesses to unlock data from legacy business systems or from… Show more Led business providing cloud-based SaaS / PaaS Marketing Tool Automation enabling consumer product and services, financial services, banking, finance technology, and e-commerce businesses to design, execute, manage, and measure high impact data analysis, market and product research, customer profiling, and competitive assessments. The technology platform, data analytics models, and multi-channel communications services enabled businesses to unlock data from legacy business systems or from alternative data sources to create, execute, and track enhanced and highly targeted Go-to-Market campaigns, product launches, territory and market analysis, personalized interactive communications, and fully targeted campaigns to improve customer acquisition, market acquisition, product and marketing impact, and revenue growth and retention. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Senior Director of Sales and Business Development

  • 2001 - 2008

  Dallas/Fort Worth Area Senior Executive responsible for leading the strategic vision and tactical execution of the sales and business development organizations including Sales Operations, 8 Sales Directors, 200+ field and inside Sales Executives, National Accounts Directors, and regional lending and Customer Service Centers. Directed new business acquisition and retention, underwriting, funding, dealer risk, and compliance. Oversaw 10,000+ automotive dealerships, National Accounts, and Strategic Partnerships… Show more Senior Executive responsible for leading the strategic vision and tactical execution of the sales and business development organizations including Sales Operations, 8 Sales Directors, 200+ field and inside Sales Executives, National Accounts Directors, and regional lending and Customer Service Centers. Directed new business acquisition and retention, underwriting, funding, dealer risk, and compliance. Oversaw 10,000+ automotive dealerships, National Accounts, and Strategic Partnerships. Championed integration of 3 major acquisitions, and oversaw product development and go-to-market strategies and execution. Grew annual loan originations to $18B and a managed a $30M operating budget.

• Director of Dealer Services

  • 1998 - 2001

  United States Consistently recognized for hands on engagement, process excellence, and top performance results, was selected to assume expanded responsibilities for leading the integration taskforce following Capital One’s acquisition of Summit Acceptance Corporation, the lead acquisition in Capital One's diversification initiative. Created and implemented talent selection and job leveling processes, competency mapping and organizational and leadership selection tools, compensation and incentive plan… Show more Consistently recognized for hands on engagement, process excellence, and top performance results, was selected to assume expanded responsibilities for leading the integration taskforce following Capital One’s acquisition of Summit Acceptance Corporation, the lead acquisition in Capital One's diversification initiative. Created and implemented talent selection and job leveling processes, competency mapping and organizational and leadership selection tools, compensation and incentive plan alignment, performance management alignment, workforce management strategies, integrated reporting and management systems, and introduced Salesforce CRM and Sales Enablement tools. The benchmarked processes received 3 Process Excellence Awards, Capital One’s top honors for continuous improvement and process design. Managed a $20M budget and grew annual loan originations to $5B+ during this period.



Summit Acceptance Corporation

• Senior Vice President of Sales & Marketing

  • 1994 - 1998

  Dallas/Fort Worth Area Led market expansion and business growth critical to the corporate vision; leveraged data, technology, and automation to revolutionize indirect and direct auto lending, build a leading national brand, create scalable operations, and position the company for acquisition through market share, revenue, and asset growth. Executed a successful strategy to recruit, develop, and retain world-class talent. Built a multi-channel high-growth national sales force, including 10 Regional Sales Managers, 90… Show more Led market expansion and business growth critical to the corporate vision; leveraged data, technology, and automation to revolutionize indirect and direct auto lending, build a leading national brand, create scalable operations, and position the company for acquisition through market share, revenue, and asset growth. Executed a successful strategy to recruit, develop, and retain world-class talent. Built a multi-channel high-growth national sales force, including 10 Regional Sales Managers, 90 Field Sales Representatives, 3 marketing executives, and Sales Operations. Introduced learning and development processes to support core selling skills, consultative selling methodologies, sales execution models, sales enablement and support operations, and continuous improvement processes. Created and launched innovative and high-return/response Information-Based marketing campaigns that shaped the market and transformed our business. Acquired by Capital One Financial in 1998 siting Summit's Information-Based marketing strategy as its primary motivation.

• Senior Vice President of Operations

  • 1992 - 1994

  Dallas/Fort Worth Area Headed national automotive Lending, Loan Processing and Funding, and Dealer Services operations staffed with operations managers and directors, customer service associates, credit analysts, underwriters, contract processors, loan funders, and compliance and quality control personnel. Managed P&L and Operations responsibilities through disciplined Underwriting, Loan Quality, Service Levels, and performance results. Led integrations incorporating three acquisitions while identifying action plans… Show more Headed national automotive Lending, Loan Processing and Funding, and Dealer Services operations staffed with operations managers and directors, customer service associates, credit analysts, underwriters, contract processors, loan funders, and compliance and quality control personnel. Managed P&L and Operations responsibilities through disciplined Underwriting, Loan Quality, Service Levels, and performance results. Led integrations incorporating three acquisitions while identifying action plans to reshape and enhance efficacy of business framework. Introduced Kaizen, Gemba, and Agile management frameworks to build a culture of ownership, problem-solving mindset, and a sustained drive for continuous improvements. Provided leadership and vision to transform dealer services operation into competitive advantage.