Experience

Cafe X

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Operations Associate

  • Feb 2022 - Present



Tesla

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Data Annotation Specialist

  • Jan 2021 - Jul 2021

  Labeled visual data from a variety of driving situations, rendered in 2D and 3D spaces, to be used in developing the autonomous self-driving fleet. Also worked on quality assurance and training of others to perform in specific workflows related to data labelling. Labeled visual data from a variety of driving situations, rendered in 2D and 3D spaces, to be used in developing the autonomous self-driving fleet. Also worked on quality assurance and training of others to perform in specific workflows related to data labelling.



Zerocater

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Operations Pilot Specialist

  • Mar 2020 - Jun 2020

  This is a specialist role focused on logistics for Pilots and On-Demand Events. This role also provided supportive supervision to the OSS (On-Site Specialists).Primary Responsibilities:• Actively met with new clients to establish service standards, review menu options, and confirm security procedures• Held internal team syncs to review plans for every event and assure deliverables from other departments• Drafted over 30 different Operating Procedures, covering setup, equipment, service standards, and nuanced client needs• Organized and reviewed paperwork, menus, packing lists• Collaborated with the Equipment Warehouse to acquire and transport necessary equipment andsupplies• Developed on-site teams, profiling each team member to ensure they are well-suited for new clients• Supervised and/or work on-site for Pilot services as needed• Maintained on-going documentation related to new clients and bonus payouts from successful trialsAdditional Responsibilities:• Trained and supervised over 50 OSS throughout the SF Bay Area• Assisted with daily logistics issues and audits for the West Coast region• Responded to logistics questions and requests from Client Success and Sales• Conducted performance reviews of OSS, ensuring company standards• Assisted in weekly team meetings and trainings• Conducted interviews for OSS candidates• Assisted Office Operations for HQ events• Created floral arrangements for high-profile clients Show less

• Operations Team Lead

  • Jun 2019 - Mar 2020

  A supervisor role focused on coordinating and assisting front line On-Site Specialists with their dailyresponsibilities, serving catered meals to our clients. Focused on new clients and on-demand events.Primary Responsibilities:• Supervised On-Site Specialists• Prepared on-site equipment & paperwork• Employee Performance Review• Attendance tracking and auditing• Shift Scheduling• On-Site Specialist training• Signage ProductionSpecialized Responsibilities:• Met with prospective clients and discussing overall visions of services• Drafted SOP (standard operating procedures) specific for each client• Trained On-site Specialists on specific industry knowledge and providing elevated services• Collaborated with other departments to ensure client success• Tracked progress of each potential client contract• Created floral arrangements for high-profile clients Show less

• On-Site Specialist

  • May 2019 - Jun 2019

  • Facilitated food deliveries from the vendor to the client’s meal space.• Created functional, yet beautiful food layouts, setting up special equipment as needed,• Replenish dishes throughout the meal service• Assessed inventory of food before and after a meal, and shared feedback with client and HQ.• Assisted administrative staff at HQ



Bonchon

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Shift Lead

  • Apr 2018 - Mar 2019

  Provided optimal customer service and guided front staff members to do the sameMediated conflicts between the guests and the house to achieve sensible solutions for both sidesCatered large party orders to businesses throughout the northern San Francisco Bay AreaHandled banking tasks including deposits and maintaining usable change for the registerHandled scheduling conflicts for servers and cashiersMaintained inventory lists for the front of the house

• Food Server

  • Jan 2017 - Mar 2019

  Coordinated with servers and kitchen staff to achieve good workflowEstablished good rapport among the guests through timely service and consistent communication

• Kitchen Staff

  • Oct 2014 - Jan 2017

  Prepared various orders accurately and efficiently in a fast-paced environmentVerified delivery invoices for the restaurant on the regular basisProblem-solved conflicts within the kitchen and the front staffCatered large party orders to businesses throughout the SF Bay Area



Hospitality Financial and Technology Professionals (HFTP®)

• United States
• Hospitality
• 1 - 100 Employee

• Meeting Planning Intern

  • Jun 2014 - Aug 2014

  Collaborated with the Northern California chairman to host social and educational meetings Coordinated with hotel sales associates, guest speakers, and chapter members for successful events Analyzed several past events for their pros and cons Brainstormed future events and methods to increase attendance Collaborated with the Northern California chairman to host social and educational meetings Coordinated with hotel sales associates, guest speakers, and chapter members for successful events Analyzed several past events for their pros and cons Brainstormed future events and methods to increase attendance



First National Bank of Northern California

• United States
• Banking
• 1 - 100 Employee

• Loan Production Intern

  • Jun 2013 - Sep 2013

  Administrative Assistant Role Assisted in document creation for new business loans Proofread and entered data for various documents Administrative Assistant Role Assisted in document creation for new business loans Proofread and entered data for various documents



San Francisco Community Health Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Peer Leader

  • Mar 2012 - May 2013

  Facilitated various workshops and events designed for API MSM Analyzed risk behavior profiles of new clients Outreached at several SF events to gaining new clients Facilitated various workshops and events designed for API MSM Analyzed risk behavior profiles of new clients Outreached at several SF events to gaining new clients



City College of San Francisco

• United States
• Higher Education
• 700 & Above Employee

• Asian American Studies Tutor

  • Feb 2012 - Jun 2012

  Tutored students in the basic concepts of Asian American and Southeast Asian American studies. Tutored students in the basic concepts of Asian American and Southeast Asian American studies.



First National Bank of Northern California

• United States
• Banking
• 1 - 100 Employee

• Electronic Banking Intern

  • Jun 2011 - Aug 2011

  Administrative Assistant Role Completed various data processing tasks and filing Delivered documents to other departments Administrative Assistant Role Completed various data processing tasks and filing Delivered documents to other departments



First National Bank of Northern California

• United States
• Banking
• 1 - 100 Employee

• Bank Teller Intern

  • Jun 2009 - Aug 2009

  Focused on customer service, cash handling, and preparing for audits Focused on customer service, cash handling, and preparing for audits