Experience

Sorfeo

• United States
• Manufacturing
• 1 - 100 Employee

• Implementation Manager

  • Sep 2021 - Present

  Sorfeo is building the next great consumer products company by growing brands that get their start on Amazon. Implementation Manager for onboarding and expansion, customer success, and tech infrastructure. Manages cross-team functionality, operations processes, and positive team building. Sorfeo is building the next great consumer products company by growing brands that get their start on Amazon. Implementation Manager for onboarding and expansion, customer success, and tech infrastructure. Manages cross-team functionality, operations processes, and positive team building.



Cheek Creative

• Boise, Idaho, United States

• Owner

  • Aug 2003 - Sep 2021

  Creativity. Flexibility. Success. • Creative solopreneur & small business coaching: generate success by knowing your strengths • Brainstorming for groups: the perfect blend of ideation and structure • Professional improv coach: bringing groups together through mental flexibility and teamwork: teens, adults, & business teams • Personal growth coaching for creatives and families: emotional intelligence, personality strength building, and communication skills Creativity. Flexibility. Success. • Creative solopreneur & small business coaching: generate success by knowing your strengths • Brainstorming for groups: the perfect blend of ideation and structure • Professional improv coach: bringing groups together through mental flexibility and teamwork: teens, adults, & business teams • Personal growth coaching for creatives and families: emotional intelligence, personality strength building, and communication skills



Doug's Dry Cleaning

• San Jose, California, United States

• Co-Owner

  • Mar 2009 - Jun 2013

  • Managed the successful launch of the business • Researched, implemented, and managed web technology, wrote marketing copy • Managed customer communication and retention • Business sold in 2013 • Managed the successful launch of the business • Researched, implemented, and managed web technology, wrote marketing copy • Managed customer communication and retention • Business sold in 2013



San Diego Circle Healing Arts Center

• San Diego, CA

• Co-Founder

  • Aug 2001 - Aug 2003

  San Diego Circle, LLC • Managed timeline, teams and budget for physical space selection, design and rebuild • Project Manager for various events, art shows and presentations • Built and maintained customer base including marketing and customer service • Designed, built and maintained website and online communications • Created curriculum and taught classes; Managed teachers, renters and finances San Diego Circle, LLC • Managed timeline, teams and budget for physical space selection, design and rebuild • Project Manager for various events, art shows and presentations • Built and maintained customer base including marketing and customer service • Designed, built and maintained website and online communications • Created curriculum and taught classes; Managed teachers, renters and finances



Citysearch.com

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director, Partner Training and Development

  • 2000 - 2001

  • Manager of all cityguide Partner technology projects and training; one direct report• Project Manager for San Diego citywide technical upgrade to CS v.3.0 from proposal to funding, staffing, risk assessment, training and timeline• Authored business requirements, product spec for proprietary web-based sales tool• Relationship Manager to high-revenue Partnerships in Japan and San Diego

• Director, Partner Operations

  • 1999 - 2000

  • Designed and executed project plan to reinstate operations functions in four Partner markets; Manager of a team with 13 direct reports• Responsible for Partner Operations P&L; recouped hundreds of thousands in lost funding and annual savings• Operations Relationship Manager for all Partners, domestic and international

• Technology Implementation Coordinator (TIC) / Manager, Professional Services

  • 1996 - 1999

  • Created and managed first cityguide roll-out plan; launched three domestic, three international markets; documented and trained on system architecture and tools• Created and executed roll-out of next-generation search functionality including documentation, on-site training and QA in six domestic markets• Spear-headed initial in-house Technical Support Department organization, processes and technology; wrote business requirements and implemented third-party help desk software solution; managed initial team with two direct reports• Authored analysis for data integration from Citysearch databases to SII newspaper back-end; project included business needs-assessment, technical assessment market analysis, cost to build, resource needs and timeline Show less



Michigan State University Department of Theater

• Publicist

  • 1994 - 1996

  Managed annual publicity budget and all press contacts. Spear-headed radio publicity; wrote, cast and oversaw creation of radio commercials. Theatre attendance showed increase. Managed annual publicity budget and all press contacts. Spear-headed radio publicity; wrote, cast and oversaw creation of radio commercials. Theatre attendance showed increase.