Experience

Health Education and Training Institute (HETI)

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Program Manager, Client Services - Managment Development

  • Aug 2016 - Present



SkillsIQ Ltd

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Skills Development Specialist - 6 month contract

  • Feb 2016 - Aug 2016

  SkillsIQ is a skills service organisation who support industry to develop vocational education and training qualifications.• Conducted mapping of national training packages and accredited courses• Prepared and implemented project plans for training package development• Managed quality assurance activities across all training product development• Undertook stakeholder engagement, ensuring projects were completed and meet all deliverables were met with positive stakeholder outcomes• Prepared reports, business cases and scoping reports• Developed copy for health stakeholders publications• Undertook research of education and training statistical data• Managed the loading and publication of the health training package components to the national register (training.gov.au)



Community Services & Health Industry Skills Council

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Training Packages Coordinator and Project Manager

  • Mar 2006 - Jan 2016

  CS&HISC develops the vocational education and training qualifications for the Community Services and Health industry through extensive industry consultation and collaboration with a wide range of stakeholders.January 2012 – Present, Training Package Co-ordinator and Project ManagerAchieved effective and timely provision of project delivery by managing the design, maintenance and enhancement of effective systems and processes Delivered regular training of software; inductions for new and temporary staff; coaching existing staff on changing policy, product and guidelines within the industry; developed materials to assist in trainingConducted the editing of qualification components to a rigid schedule resulting in complete and accurate documentationManaged CMS; liaised with service providers, co-ordinated data entry personnel and final testing; ensured all involved were aware of project progress and personal timelines resulting in timely availability of new productsDeveloped in-house style guide, including editing briefs, formatting and templates Designed and implemented strategic and communication plan for stakeholder consultationProvided compliance advice to stakeholdersDecember 2009 – October 2010, Communications OfficerDeveloped style, design and schedule of organisation’s newsletter; co-ordinated content, subject matter and edited copy resulting in a publication that engages and informs stakeholders of organisational newsManaged organisation’s websiteDeveloped and implemented communication strategies March 2006 – December 2007, Business Development and Events Team LeaderLead team to ensure all targets and project deadlines were met in a fast paced environmentDelivered training on CRM, website and style guide; carried out induction trainingNurtured and developed stakeholder relationships Developed sales and marketing strategy Managed logistics of annual conferences inc, sponsors, venue, speakers, staff, AV, exhibition, promotion, delegates



The Shooting Star Children's Hospice

• Fundraising
• 1 - 100 Employee

• Corporate Fundraiser

  • Apr 2004 - Dec 2005

  Implemented, developed, maintained and nurtured the Corporate Fundraising arm of the charity by building a number of major relationships with local, national and international companies including: Qantas Airlines, Singapore Airlines, Flight Centre, Remax, Marriott HotelsNetworked within the local business community to raise substantial funds and create further awareness of the charityResearched organisations and set strategic schedule of approach to maximise fundraising opportunitiesProvided support and creative ideas for corporate supporters to assist them in maximising their fundraising efforts Assisted with the coordination of major events, resulting in substantial fundraising by: negotiating sponsorship of events and acquiring a number of premium prizes through collaborative approaches with corporate supporters; successfully securing corporate ticket sales; working with venues, AV, catering and hire companies to maintain the smooth running of events; being hands-on at all eventsEstablished forecast yearly budgets with senior management. Continually assessed cost/income ratio throughout the year; achieving set profit target two months before year end with minimal expenditure incurredSuccessfully researched, applied for and was granted a number of grants through approaches to Corporate and Charitable Trusts



Wexas Travel Management

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Air Product Consultant

  • 2003 - 2003



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Manager and Travel Consultant

  • 2001 - 2003

  Built excellent customer relations, learning to determine customer’s needsRecruited, nurtured and coached consultantsPossessed a vast range of product knowledge and kept up to date with a fast moving industry Achieved daily, weekly and monthly targetsDelivered all services and after-sales customer relationsTrained and assessed consultants. Set targets and incentivesConducted profit forecasting, budgeting, accounts management, credit control and payment of suppliersManaged business planning, local store marketing and branch administration