Experience

Life On Fire

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Business Coaching Specialist

  • Jan 2015 - Present

  I help Christian entrepreneurs, authors, experts, speakers, and executives unleash their God-Given potential by saying yes to their calling and create income and impact to build the kingdom. I help Christian entrepreneurs, authors, experts, speakers, and executives unleash their God-Given potential by saying yes to their calling and create income and impact to build the kingdom.



CTCE Federal Credit Union

• Member Service Supervisor

  • Apr 2009 - Nov 2011

  -Responsible for Front line Member Service and Call Center staff area.-Supervising and staffing of the front line in a fast paced environment while managing automated cash dispensers, coin counters, vaults, drive-up teller, Safe deposit boxes, IRA accounts, and overseeing all member service from member interactions through staff professional development.-Responsible for office balancing, conducting staff training of Security and core system training of financial software.-Overseeing staffs adherence to policy and procedures while working closely with management on development and implementation of new and revised policy and procedures.-Continued education on current banking products and services

• Sales Associate

  • Jan 2008 - Apr 2009

  -Processed sales referrals and promoted bank services and products, resulting in 25% branch sales increase.-Established new customer accounts including checking, savings, lines of credit and loans referrals.-Balanced daily cash deposits and bank vault inventory with a zero error rate.-Assembled in-store marketing displays. -Processed cash withdrawals. -Trained employees on cash drawer operation. -Adhered to CTCE FCU security and audit procedures.-Examined checks for identification and endorsement.-Processed loan payments.-Reported daily averages and shortages to the operations department. -Supplied tellers with coin and currency as needed.



Wawa, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Feb 2007 - Jan 2008

  -Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. -Maintained cleanliness and presentation of stock room and production floor. -Assisted customers with store and product complaints. -Executed daily production lists and goals -Filled beverage and ice dispensers -Greeted each customer with friendly eye contact -Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Model/ Brand Rep

  • Jan 2005 - Apr 2007

  -Described merchandise and explain operation of merchandise to customers. -Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. -Placed special orders and called other stores to find desired items. -Recommended merchandise based on customer needs. -Operated a cash register to process cash, check and credit card transactions. -Guided customers in choosing items that reflected personal style and shape. -Administered all point of sale opening and closing procedures. -Replenished floor stock and processed shipments to ensure product availability for customers.



Turkey Hill Minit Markets

• United States
• Retail
• 500 - 600 Employee

• Assistant Manager

  • Aug 2004 - Nov 2006

  -Executed cash transactions quickly and accurately.-Greeted all customers.-Oversaw overnight store operations, including staff assignments and production lists.-Interviewed, hired and trained new team members.-Delegated tasks to team members to optimize productivity.-Handled products and equipment in accordance with safety and sanitation guidelines.-Conducted price checks for cashiers and service clerks.-Ordered and shelved weekly sale items for customers.-Handled resets according to schedule, including deleted and new merchandise.-Built attractive holiday and seasonal displays for merchandising program.-Broke down heavy pallet loads of cases, boxes and bags.-Provided performance feedback and coached employees with setting monthly goals.

• Customer Service Representative

  • Aug 2003 - Aug 2004

  -Earned management trust by serving as key holder, responsibly opening and closing store.-Computed accurate sales prices for purchase transactions.-Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.-Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.-Communicated with vendors regarding back order availability, future inventory and special orders.-Cross-trained and provided back-up for other customer service representatives when needed.-Assisted customers with store and product complaints.-Handled ticket sales and prize rewards for Pennsylvania State Lottery.-Received 100% each time a mystery shopper was in the store.