Experience

3Gi Technology

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Engineer

  • Jun 2022 - Present

  • Providing IT support to 20+ clients as part of a Managed Service Provider • Resolving complex technical issues by troubleshooting and collaborating with the team • Keeping the IT documentation up to date • Managing user accounts, passwords and access using Active Directory and Office 365 Admin Centre • Configuring and supporting Laptops, Phones and Printers • Troubleshooting Network issues and escalating to the infrastructure team as and when required • Assisted in configuring an additional switch in trunk ensuring LAN connectivity to an extra 11 endpoints as well as setting up a WAP for wireless office connectivity. • Updating our Jira ticketing system, ensuring that calls have been logged and all notes, progress and required actions have been inputted promptly and accurately • Contributed to the successful rollout of new laptops to 850+ users across the UK for our client, resulting in improved productivity and user satisfaction Show less



Midway Care Group

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Lead Support Worker (Mental Health)

  • Oct 2021 - Jun 2022

  • Implemented a rolling-rota system to significantly reduce administration time within the company and improve employee satisfaction • Provided regular care and assistance to service users that have developmental disabilities and mental illnesses • Liaised with the community mental health team to ensure the service user meets their goals and to monitor their progress • Responsible for the finances of service users, medication and risk assessments • Implemented a rolling-rota system to significantly reduce administration time within the company and improve employee satisfaction • Provided regular care and assistance to service users that have developmental disabilities and mental illnesses • Liaised with the community mental health team to ensure the service user meets their goals and to monitor their progress • Responsible for the finances of service users, medication and risk assessments



SureCare UK

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Care and Support Worker

  • Mar 2021 - Oct 2021

  • Responded to a diverse range of client needs such as assistance with personal care tasks like washing, dressing, eating and using the toilet • Monitored and recorded clients' physical and emotional well-being and promptly reported any changes to senior management • Assisted service users with their rehabilitative therapy goals • Responded to a diverse range of client needs such as assistance with personal care tasks like washing, dressing, eating and using the toilet • Monitored and recorded clients' physical and emotional well-being and promptly reported any changes to senior management • Assisted service users with their rehabilitative therapy goals



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Oct 2017 - Jan 2020

  • Provided excellent customer service by creating a welcoming and friendly environment • Ensured all the products met company standards in a high-intensity atmosphere • Trained up to three crew members at once on how to perform their role within the company • Anticipated customer needs and went above and beyond to exceed their expectations • Acted as a point of contact for customers with queries or complaints • Provided excellent customer service by creating a welcoming and friendly environment • Ensured all the products met company standards in a high-intensity atmosphere • Trained up to three crew members at once on how to perform their role within the company • Anticipated customer needs and went above and beyond to exceed their expectations • Acted as a point of contact for customers with queries or complaints