Instructional Technology Specialist

• Jan 2020 - Present

IT Solutions Architect

• Feb 2019 - Nov 2019

Assess existing network infrastructure, hardware, and software. Work with clients to determine a comprehensive solution that fits their BDR, Security & Compliance, and performance needs. Ongoing account reviews with IT clients.

IT Services - Client Services

• Nov 2015 - Jan 2019

Provide Pre and Post Sales technical support to sales staff including attendance of client meetings for: Any applicable Document Imaging related hardware or software including MFPs, scanners, and fax machines PaperCut MF Drivve Image FleetView FMAudit Kyocera DMConnect Telephone Systems sales Managed IT Services sales Listen, learn, and consult on Document Imaging, Telecommunications, or IT related changes that may benefit the client. Providing assistance to the… Show more Provide Pre and Post Sales technical support to sales staff including attendance of client meetings for: Any applicable Document Imaging related hardware or software including MFPs, scanners, and fax machines PaperCut MF Drivve Image FleetView FMAudit Kyocera DMConnect Telephone Systems sales Managed IT Services sales Listen, learn, and consult on Document Imaging, Telecommunications, or IT related changes that may benefit the client. Providing assistance to the sales staff with needs assessment, solution design, proposal generation and presentation. Assist in installations of connected MFP’s, related hardware and software Perform remote and onsite service calls for Document Imaging network integration issues and related software application troubleshooting and administration Perform installations and support for Telecommunication systems Perform network discoveries for Managed IT Clients Provide training to clients and Rhyme on applicable products or technologies Maintain accurate configuration data for installed systems

Applications Support Engineer

• Aug 2013 - Nov 2015

Provide software solutions support to Account Representatives during the presales process. Train clients on new equipment. Manage showrooms and demonstrate product capabilities to potential and existing clients. Provide assistance to service department and IT department for machine installations and solutions deployment as needed. Provide solutions training to equipment sales representatives to help them identify clients that will benefit from software solutions.

Account Manager

• Sep 2012 - Aug 2013

Customer Relationship Management and Retail Sales of leading office equipment brands for Ross Imaging, handling new business development and client prospecting in the Dodge County area. Lead brands include Toshiba, Lexmark, Konica Minolta, and HP.

Sales and Service Rep II

• Mar 2012 - Aug 2012

Interface with customers via inbound or outbound calls or the Internet for the purpose of actively selling products and services. Interface with customers via inbound or outbound calls or the Internet for the purpose of actively selling products and services.

Student

• 2010 - 2012

Crewmember

• Sep 2009 - Jul 2011

Customer Service, Cashiering, Cleaning, Stocking, Cash Drops, Lottery Machine Operation, Changing Gas Prices Inside & Outside, Checking in Vendor Deliveries, Train Other Cashiers, Comprehend & Abide by Company Policies & Procedures, Operate Security System, and other duties as assigned by management. Customer Service, Cashiering, Cleaning, Stocking, Cash Drops, Lottery Machine Operation, Changing Gas Prices Inside & Outside, Checking in Vendor Deliveries, Train Other Cashiers, Comprehend & Abide by Company Policies & Procedures, Operate Security System, and other duties as assigned by management.