Experience

MattsenKumar LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• AVP General & Administration

  • Mar 2022 - Present

  Gurugram, Haryana, India

• Sr Manager - Professional Services

  • Oct 2018 - Feb 2022

  Gurgaon, Haryana, India

• Group Manager - Professional Services

  • Apr 2015 - Sep 2018

  Gurgaon, India Professional Services / Business Insights Group http://www.mattsenkumar.com



HyperQuality, Inc.- An Avaya Company

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Group Manager - Professional Services

  • Feb 2014 - Mar 2015

  Gurgaon, India Execution of end to end business consulting projects, development and enrichment of professional service offerings, suggesting area of improvement in internal processes along with possible solutions using six sigma methodologies & to lead proposal efforts including project scoping and planning.

• Manager - Professional Services

  • May 2012 - Jan 2014

  Gurgaon, India Execution of end to end business consulting projects, development and enrichment of professional service offerings, suggesting area of improvement in internal processes along with possible solutions using six sigma methodologies & to lead proposal efforts including project scoping and planning.

• Assistant Manager - Professional Services

  • Feb 2010 - Apr 2012

  Gurgaon, India Execution of end to end business consulting projects, development and enrichment of professional service offerings, suggesting area of improvement in internal processes along with possible solutions using six sigma methodologies & to lead proposal efforts including project scoping and planning.

• Team Lead

  • Oct 2008 - Jan 2010

  Gurgaon, India Professional Services

• Coordinator

  • Oct 2007 - Sep 2008

  Gurgaon, India Six Sigma Training along with Execution & Implementation of Six Sigma Projects within the organization. Standardization & Documentation of Business Processes through BPMS

• MIS Executive

  • May 2006 - Sep 2007

  Gurgaon, India HyperQuality provides a spectrum of services to help your customers' experience get EvenBetter™ every day, including: Telephone, email and chat evaluations Customer Satisfaction surveys Call Recording Comment Analysis Exception Management Quality and sales consulting Whether your company manages a single call center or a global customer service network, HyperQuality can evaluate and improve your customer care.

• Operation Support Executive

  • May 2004 - Apr 2006

  Gurgaon, India To provide support to Operations Team with Valid Raw Data so that an efficient feedback is provided to end users