• Apr 2023 - Present

• Sep 2022 - Jul 2023

Technical Intern

• May 2022 - Sep 2022

Travel Agent

• Mar 2020 - May 2022

Manages multiple roles with speed and efficacy whilst assisting customers, being in communication with the airline companies, and mentoring new employees. Meets with clients to determine travel needs, match budgets and preferences, collects payments, books travel arrangements. Handles effectively travel conflicts, complaints, contributes to agency efforts by accomplishing related tasks as needed, build, and maintain relationships with travel and tour vendors. Functions as a mediator. Records booking, transactions, and challenging communication with customers. Maintain accurate records of bookings, payments, transactions, phone calls, and meetings and deal with customer queries and complaints. Show less

Customer Service Representative

• Jun 2019 - Mar 2020

Dealt successfully withs customer needs and dissatisfaction located consistently the best possible solutions. Collaborated with various departments and partner companies. Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem with selecting and explaining the best solution to solve the problem by using different tools and escalations to external departments and partner companies. Achieved customer satisfaction at 95 within just on 4 months and steadily exceeded the target for over 250 incoming calls weekly. Show less

Technical Advisor

• Nov 2017 - Mar 2019

Obtained significant technical knowledge and hands-on experiential learning by attending educational workshops, reviewing professional publications. Provide accurate and appropriate information in response to customer inquiries and be able to solve efficiently the technical issues. Maintain a high level of knowledge and understanding of product features, services, technical resolution. Reached customer satisfaction rating of 99% within six months and kept exceeding targets by resolving 150+ incoming calls weekly. Show less

Exhibition Assistant

• Feb 2017 - Nov 2017

Checked the employee profile data systems and scheduled talent acquisition meetings. Promoted expositions digitally. Supervised exposition personnel on various events and seminars and verified the schedules. Checked the employee profile data systems and scheduled talent acquisition meetings. Promoted expositions digitally. Supervised exposition personnel on various events and seminars and verified the schedules.

Purchasing Assistant

• Sep 2016 - Jan 2017

Assisted in Customs Clearance. Coordinated it smoothly between the Supplier and Customs Agency. Arranged purchasing and mail orders and prepared procurement orders for the Sales and Export Department. Settled domestic bills. Adjusted, controlled, and updated the prices for the Spare Parts. Launched campaigns for Sales Department's customers. Assisted in Customs Clearance. Coordinated it smoothly between the Supplier and Customs Agency. Arranged purchasing and mail orders and prepared procurement orders for the Sales and Export Department. Settled domestic bills. Adjusted, controlled, and updated the prices for the Spare Parts. Launched campaigns for Sales Department's customers.

Student Assistant

• Oct 2015 - May 2016

Internship

• Jun 2015 - Jun 2015

09.06.2015 - Irak’ta IŞİD Sonrası Tartışmalı Yeni Aktör: Haşdi Şaabi (Halk/Millet Yığınları) Rapor Hazırlama 09.06.2015 - Irak’ta IŞİD Sonrası Tartışmalı Yeni Aktör: Haşdi Şaabi (Halk/Millet Yığınları) Rapor Hazırlama

Sales Promoter

• Dec 2012 - Aug 2013