Nancy Daum Dailey
Virtual Technical Support at Leadership Circle- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Diana Turk
Nancy was phenomenal!!! I’ve actually used her on multiple occasions and sent her several Clients. She’s so informed, knowledgeable, kind, sensitive, thought out. I wish I could convey even more worlds how wonderful She is. Anyone who works with her is very lucky bc she’s just a great very committed to her job person.
Tracey Schneider
I can highly recommend Nancy as a fantastic tour guide She goes above and beyond what is expected of her and her tours are extremely informative and interesting . What is nice is that you can do a personalised tour at your own pace accommodating your own interests. I have recommended her to other people and they had an incredible experience with her as well . It is a great way to get an understanding and feel of a different country with a person who has so much knowledge and passion .
Diana Turk
Nancy was phenomenal!!! I’ve actually used her on multiple occasions and sent her several Clients. She’s so informed, knowledgeable, kind, sensitive, thought out. I wish I could convey even more worlds how wonderful She is. Anyone who works with her is very lucky bc she’s just a great very committed to her job person.
Tracey Schneider
I can highly recommend Nancy as a fantastic tour guide She goes above and beyond what is expected of her and her tours are extremely informative and interesting . What is nice is that you can do a personalised tour at your own pace accommodating your own interests. I have recommended her to other people and they had an incredible experience with her as well . It is a great way to get an understanding and feel of a different country with a person who has so much knowledge and passion .
Diana Turk
Nancy was phenomenal!!! I’ve actually used her on multiple occasions and sent her several Clients. She’s so informed, knowledgeable, kind, sensitive, thought out. I wish I could convey even more worlds how wonderful She is. Anyone who works with her is very lucky bc she’s just a great very committed to her job person.
Tracey Schneider
I can highly recommend Nancy as a fantastic tour guide She goes above and beyond what is expected of her and her tours are extremely informative and interesting . What is nice is that you can do a personalised tour at your own pace accommodating your own interests. I have recommended her to other people and they had an incredible experience with her as well . It is a great way to get an understanding and feel of a different country with a person who has so much knowledge and passion .
Diana Turk
Nancy was phenomenal!!! I’ve actually used her on multiple occasions and sent her several Clients. She’s so informed, knowledgeable, kind, sensitive, thought out. I wish I could convey even more worlds how wonderful She is. Anyone who works with her is very lucky bc she’s just a great very committed to her job person.
Tracey Schneider
I can highly recommend Nancy as a fantastic tour guide She goes above and beyond what is expected of her and her tours are extremely informative and interesting . What is nice is that you can do a personalised tour at your own pace accommodating your own interests. I have recommended her to other people and they had an incredible experience with her as well . It is a great way to get an understanding and feel of a different country with a person who has so much knowledge and passion .
Credentials
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Certificate in UI for UX Designers
CareerFoundryAug, 2023- Nov, 2024 -
Certificate in User Experience Design
CareerFoundryJul, 2023- Nov, 2024 -
UX Writing: How To Use Words As A Design Power Tool
The Interaction Design FoundationApr, 2023- Nov, 2024 -
Strategic Marketing
Cornell Johnson Graduate School of ManagementFeb, 2022- Nov, 2024
Experience
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Leadership Circle
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United States
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Business Consulting and Services
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100 - 200 Employee
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Virtual Technical Support
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Oct 2022 - Present
Provide smooth and trouble-free virtual event where technical issues are promptly resolved by proactively troubleshooting and coordination with facilitators, ensuring seamless virtual events with minimal technical disruptions, resulting in high participant satisfaction. Maintain a welcoming learning environment that celebrated diversity, promoting awareness, cultivating an environment where participants felt valued and respected, resulting in increased inclusivity and positive feedback. Show less
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Content Writer & Teacher
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Oct 2020 - Present
Write clear and engaging content that maintains a cohesive brand identity and effectively communicates across various platforms by developing and executed content strategies to ensure clarity and engagement while aligning with the brand, leading to increased brand recognition and audience engagement. Create a vibrant online classroom environment that promotes active student participation and collaboration, leading to students actively participating, collaborating, and learning effectively, contributing to their overall educational success. Impart successful high school courses with achieved learning objectives in a virtual setting, ensuring that students achieved their learning objectives in the virtual setting, with positive feedback from students, parents and school administration. Show less
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LivTours
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Italy
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Leisure, Travel & Tourism
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1 - 100 Employee
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Content Writer & Virtual Tour Moderator
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Feb 2020 - Sep 2020
Crafted detailed and reliable content that deepened participants' knowledge of destinations and attractions, enhancing participant understanding and satisfaction; contributing to positive reviews and repeat business. Developed efficient procedures for resolving technical issues promptly, ensuring smooth tour experiences by efficiently resolving technical issues, leading to seamless virtual tours. Delivered engaging and technically flawless virtual tours that successfully captivated participants with visually and intellectually engaging tours, offering memorable experiences during the pandemic. Show less
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Enchanting Barcelona Tours
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Barcelona, Spain
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General Manager & Founder
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Aug 2011 - Feb 2020
Developed and executed a comprehensive product strategy, taking ownership of the product roadmap, successfully delivering products that aligned with the strategy; contributing to revenue growth and business success. Created and curated compelling content to ensure cohesive branding, establishing a strong brand presence and engagement across various platforms, contributing to increased brand recognition and customer engagement. Designed, wrote, and maintained the company website with e-commerce features, enhancing online business operations by providing a user-friendly website, leading to increased online sales and revenue. Identified inefficiencies and implemented process improvements, increasing operational efficiency, reducing costs and overall productivity. Show less
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ACIS Educational Tours
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United States
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Travel Arrangements
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100 - 200 Employee
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Operations Supervisor Spain & Portugal
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Jan 2009 - Mar 2011
Emphasized customer satisfaction and promptly addressed issues to enhance the tour experience, cultivating a user-centric culture, resulting in high customer satisfaction and loyalty.Addressed operational challenges, deviations from plans, and unforeseen issues in a proactive, calm, and effective manner, effectively resolving operational challenges and deviations, ensuring minimal disruptions and maintaining operational excellence.Identified opportunities for process enhancements and operational improvements, implementing best practices to enhance efficiency, improving operational processes and efficiency, leading to a more streamlined and effective operation. Show less
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Client Success Representative (maternity leave coverage)
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Sep 2010 - Dec 2010
Collaborated with clients to create customized tour programs aligned with their educational goals, delivering tailored tour itineraries that met clients' expectations, enhancing the educational value of the tours.Collaborated with cross-functional teams to ensure the seamless execution of customized tour programs, achieving smooth tour operations, ensuring clients' expectations were met and enhancing the overall tour experience.Served as the main point of contact for clients, providing timely and effective communication, establishing strong client relationships and facilitated smooth interactions, enhancing client satisfaction. Show less
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Hotel & Restaurant Contract Manager - UK, Ireland & Benelux (maternity leave coverage)
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Jan 2009 - Mar 2010
Proactively monitored contract terms and conditions to ensure adherence, achieving consistent compliance with contract terms, preventing potential issues and maintaining positive partner relationships.Conducted comprehensive reviews and analyses of contractual provisions, ensuring the accuracy and compliance of contracts, preventing discrepancies and disputes.Successfully organized multi-day events for 150+ attendees in London, Amsterdam, and Barcelona, executing memorable and successful customer reward events, strengthening client relationships and promoting brand loyalty. Show less
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ACIS Educational Tours
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United States
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Travel Arrangements
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100 - 200 Employee
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Tour Manager Spain & Portugal
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Mar 1999 - Aug 2008
Collaborated with educational institutions and clients to comprehend their objectives, successfully tailored trip itineraries to meet educational objectives, ensuring alignment with client expectations. Led and facilitated trips while ensuring operational efficiency and itinerary adherence, executing multi-day trips smoothly, with participants benefiting from a well-structured itinerary. Offered educational insights, historical context, and cultural background throughout the trip, enhancing participants' learning experiences, contributing to a deeper understanding of the destinations. Show less
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Education
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CareerFoundry
Certification in UX Design, UX/UI Design -
2021 - 2022
Cornell Johnson Graduate School of Management
Certificate in Strategic Marketing, Strategic Marketing -
1989 - 1991
Richmond, The American International University in London
Bachelor of Arts (BA), English Literature - American 20th Century Writers -
1991 - 1991
International House
TEFL Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor -
2016 - 2016
IATA - International Air Transport Association
Certificate - Sabre Global Distribution Fares & Ticketing -
1999 - 2002
Fundació Centre del Vidre de Barcelona
Diploma in Fused 3D Glass
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