Site Engineer

• Mar 2022 - Present

Operations Support

• Sep 2020 - Sep 2021

• Managing customer communications and queries across channels.• Preparing detailed diagnosis, service reports and service quotations for customers & clients.• Managing B2B clients and representing different companies as their account manager and as a subject matter expert.• Writing insightful articles and blogs on relevant subjects as a content management strategy for increasing visibility to the company's website. • Managing customer communications and queries across channels.• Preparing detailed diagnosis, service reports and service quotations for customers & clients.• Managing B2B clients and representing different companies as their account manager and as a subject matter expert.• Writing insightful articles and blogs on relevant subjects as a content management strategy for increasing visibility to the company's website.

Operations Support

• Jul 2019 - Jul 2020

• Responsible for managing and handling customer accounts.• Ensuring timely bill payments of customers.• Providing effective solutions for managing customer grievances.• Actively managing allocated existing leads database. • Responsible for managing and handling customer accounts.• Ensuring timely bill payments of customers.• Providing effective solutions for managing customer grievances.• Actively managing allocated existing leads database.

Consultant Internship

• Jan 2019 - Apr 2019

Client - DELL• Managing daily & weekly reports for marketing campaigns of Dell.• Business development and generation of leads for Dell stores.• Coordinating and managing day-to-day operations and delivering required collaterals.• Supporting the Sales and Marketing strategy through webinars, events and other initiatives.• Actively supporting team members by assisting all leads and customers. Client - DELL• Managing daily & weekly reports for marketing campaigns of Dell.• Business development and generation of leads for Dell stores.• Coordinating and managing day-to-day operations and delivering required collaterals.• Supporting the Sales and Marketing strategy through webinars, events and other initiatives.• Actively supporting team members by assisting all leads and customers.