System Administrator

• Feb 2019 - Present

Computer and Network Systems Administrator

• Mar 2011 - Dec 2018

• Diagnose hardware and software problems, and replace defective components. • Perform data backups and disaster recovery operations. • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. • Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. • Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Design, configure, and test computer hardware, networking software and operating system software. • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. • Confer with network users about how to solve existing system problems. • Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. • Train and assist users in computer system use. • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements. • Analyze equipment performance records in order to determine the need for repair or replacement. • Maintain logs related to network functions, as well as maintenance and repair records. • Research new technology, and implement it or recommend its implementation. • Maintain an inventory of parts for emergency repairs and perform repairs as needed. • Coordinate with vendors and with company personnel in order to facilitate purchases. • Preform PCI audits and maintain compliance FragranceNet.com Online Since 1997, Over 10,000 Genuine Brand Name Fragrances, Skincare, Haircare, Candles, Aromatherapy & more... Show less

Systems Engineer

• 2007 - Sep 2010

• Led a team of Engineers that monitored, and supported both Network layer and Windows Desktop systems. • Provided telephone / remote support, troubleshooting, and problem resolution to major financial clients • Experienced with ITIL processes • Trading floor support for major financial client • Executive onsite support for all levels of senior management • Onsite support for major retail client including POS and cash register support • Supported Avaya phone system for major retail client • Managed wireless / cellular services for major retail client including mobile phones, data cards, and Blackberries • Supported integration Apple, Google, and RIM, handheld and tablets into the enterprise environment • Preformed all manner of hardware integration from desktop moves, cable installation and patching • Supported building / Imaging Laptops, Notebooks, and Desktops with Windows 98, Windows Vista and Windows 7 • Administered insertions and deletions from Active directory 2003/2008 and maintained distribution lists • Preformed and maintained internal and mobile inventory using an internally developed tool called Asset point • Administered Blackberry Enterprise Server, BES • Supported move of 3000 servers and storage devices over 6 months for a major financial client. Included server moves, physical racking, patching, Ilo/Rib configuration and troubleshooting. Servers were Windows/Linux and Solaris. • Supported MSSQL databases to maintain inventories and move schedules; SQL Programming experience Show less

System Analyst

• 2006 - 2007

• Documented business requirements for systems enhancements to Mortgage and Loan system • Conducted QA and user acceptance testing for financial systems • Managed security for 15 financial systems applications covering various business processes • Managed Software Development Methodology Lifecycle for loan, mortgage and web based software development projects • Performed daily reporting on system performance, performed diagnostics, and resolved issues • Documented business requirements for systems enhancements to Mortgage and Loan system • Conducted QA and user acceptance testing for financial systems • Managed security for 15 financial systems applications covering various business processes • Managed Software Development Methodology Lifecycle for loan, mortgage and web based software development projects • Performed daily reporting on system performance, performed diagnostics, and resolved issues

Principal

• 2004 - 2006

Technical consulting including, mobile systems, remote computing, infrastructure security, and systems integration. • Researched and implemented mobile PC and PDA systems for major Long Island real estate law firm • Redesigned and implemented major security modifications to local area network of Major NASD securities broker-dealer located midtown Manhattan • Provided guidance related to security, compliance, and hardware/software needs • Counseled on web design and implementation for web environment Show less

System Analyst

• 1989 - 2004

• Developed process maps and business requirements for online address change, resulting in $300,000 in annual savings• Leveraged process and systems expertise to consult cross-functional teams in designing online transformation projects• Managed usability and user acceptance testing to develop optimum customer experience for online balance transfer, resulting in 250,000 online transactions annually• Accelerated software design and testing process for trouble reports and enhancements, reducing release time by 30%• Managed security of high-risk production test data for usability and UAT efforts, including coordination with regulatory and auditing functions• Designed business and systems requirements for major projects using UML and Rational Rose Show less

Analyst

• 1989 - 2004

• Reduced open issues 75% by mapping customer service processes, presenting recommendation to business, and working with technology to implement changes• Coordinated a staff of 7 to execute Y2k testing of the customer service system, resulting in no downtime • Supported hardware and software for a 250 station call center• Coordinated with ITM to schedule implementations of software and hardware, resulting in the development of the project lifecycle