Experience

Esoft

• Denmark
• Media Production
• 100 - 200 Employee

• Senior Production Supervisor/Head of Unit Production

  • Aug 2022 - Present

  1. To advise Operation Director in terms of:- Production planning that meets approved budget with optimized costs- Production process that maximize capacity and staffs’ productivity2. To manage a production team (130+ direct staffs) and supervise team operations- Plan and prepare resources, design workflows and allocate tasks to all staffs to ensure the target of on time delivery with highest quality and cost optimization- Set up, consult and monitor operational objectives, quarterly/annually KPIs and financial budgets to achieve productivity/efficiency goals- Support career goal settings of staffs to ensure motivation and development that lead to better retention and overall company growth- Develop performance indicators; implement, monitor and evaluate staffs’ efficiency3. To follow standard quality and quality control plan to meet customers’ requirements- Coordinate with Sales department and Quality department to design technical guidelines for standard quality control that meets clients’ expectations.- Host/join quality KAIZEN meetings to discuss solutions for existing operations/production issues- Support other departments in terms of customer-related matters.4. Reporting and other tasks- Prepare and deliver data-driven reports periodically- Participate in almost top priority projects of production departments- Build and maintain effective connections with internal and external stakeholders towards reaching the long-term success of a business Achievements:- Pioneer in optimizing production resources and activities with cost savings of $ 4,000+ per month during high seasons.- Manage and operate the biggest team size (over 130 staffs) with less management cost- Succeed in motivating the staffs to continuously improve their technical skills and their productivity. Maintain the team efficiency with the top rank monthly- Exceed 50% of assigned turnover target (over $ 60,000 per month) during 02 continuous financial quarters. Show less

• Production Supervisor/Head of Unit Production

  • May 2022 - Jul 2022

  Production Supervisor, Production Department- To manage production team (130+ direct staffs) and supervise team operations- To follow standard quality and quality control plan to meet customers’ requirements- Reporting and other tasksAchievements:- Motivate staffs to improve their working attitude and performance- Succeed in implementing a project of management skill improvement of supervisors



Vietnam Air Catering Services

• Hanoi, Hanoi, Vietnam

• Head of Operations Division

  • Jul 2020 - Apr 2022

  1. To advise Operation Manager in terms of: - Operation planning that meets the company vision of safety, on-time, accuracy and effectiveness - Cost control that avoids unnecessary costs during operation. 2. To develop operation plan and supervise compliance with processes and regulations of all operation divisions: - Plan and prepare resources, design workflows and allocate tasks to all staffs to achieve the target of the operations department - Provide training and coaching plans for staffs to ensure effectiveness of supervising process - Focus on identifying and controlling critical control points; thereby determine inappropriate points to provide corrective actions towards the correctness and effectiveness. - Manage a group of prioritized customers (mainly Qatar Airways, Turkish Airlines, Aeroflot, Bamboo Airways, VietJet Air and VVIP Charters…) to ensure smooth in catering operation that meet the customers' requirements; especially during COVID-19 quarantine period 3. Reporting and other tasks assigned by Operation manager - Provide daily operation report - Create resource plans for company projects; Coordinate and advises towards appropriate and effective implementation plans - Participate in the company’s digital transformation, particularly applying ERP system into increasing organizational efficiency with the success in applying order controlling and production report automation. - Comply ISO, HACCP, HALAL system and Food safety throughout working shifts Show less



Vietnam Air Catering Services jsc.

• Noibai International Airport

• Head of Information Dispatch Division

  • Sep 2016 - Jul 2020

  - Plan and prepare resources, design workflows and allocate tasks to all staffs to ensure the target of the operations department - Train, evaluate and directly lead a team of dispatchers to ensure compliance to receive and process information. - Responsible for performance evaluation, coaching, counselling and preparing corrective actions for employees in Hanoi, Cam Ranh, Hai Phong and Phu Quoc stations. - Participate in the company’s digital transformation, particularly applying ERP system into increasing organizational efficiency (e.g., order controlling and production report automation) - Comply ISO, HACCP, HALAL system and Food safety throughout working shifts Show less



NOIBAI CATERING SERVICES

• Hanoi, Hanoi, Vietnam

• Operations Supervisor Trainee

  • Jan 2016 - Sep 2016

  - Followed ISO, HACCAP, HALAL system, and Food safety - Managed assigned airlines (mainly Emirates and Charter flights) to ensure smooth catering operations that meet the customers' requirements. - Participate in the project of building a new catering production facility: analyzing and forecasting production data to calculate human, financial and material resources. - Followed ISO, HACCAP, HALAL system, and Food safety - Managed assigned airlines (mainly Emirates and Charter flights) to ensure smooth catering operations that meet the customers' requirements. - Participate in the project of building a new catering production facility: analyzing and forecasting production data to calculate human, financial and material resources.



NOIBAI CATERING SERVICES JOINT STOCK COMPANY

• Noibai International Airport

• Information Dispatcher

  • Aug 2014 - Sep 2015

  - Received and transmit information from customers (cargo/commercial/charter flights) to production departments to provide catering services based on their requests. - Identified changes and solved abnormal information (flight schedule changes, meal orders from charter flights, or last-minute orders from airlines) - Established and deliver daily/monthly meal reports and flight reports - Administered meal orders/flight schedule forecasts - Received and transmit information from customers (cargo/commercial/charter flights) to production departments to provide catering services based on their requests. - Identified changes and solved abnormal information (flight schedule changes, meal orders from charter flights, or last-minute orders from airlines) - Established and deliver daily/monthly meal reports and flight reports - Administered meal orders/flight schedule forecasts