Experience

Eureka Hotel

• United States
• Entertainment Providers
• 1 - 100 Employee

• Front Office Supervisor

  • Apr 2017 - Present

  *Has been receptionist for 10 months and was promoted to FO Supervisor *Has supervised daily shift process ensuring all team members adhere to standard operating procedures. *Resolve guests issues, complaints,problems in a quick,efficient manner to maintain a high level of customer satisfaction and quality service. *Allocate rooms to expected arrivals after checking guest's preferences and special requests. *Maintains correct procedures for hotel accounting,credit control and handling of financial transactions. *Handling OTA's, Corporate Company Show less



Welcome Hotel Apartments

• Dubai, United Arab Emirates

• Front Office Receptionist

  • Aug 2014 - Nov 2015

  *Welcomes guest *Establish rapport with guest *Organizing check in and check out *Data entry using DTCM,IDS,PMS and Police Report *Handling incoming and outgoing calls *Optimizing guest satisfaction *Organizing airport pick-up and drop off *Responding to emails *Welcomes guest *Establish rapport with guest *Organizing check in and check out *Data entry using DTCM,IDS,PMS and Police Report *Handling incoming and outgoing calls *Optimizing guest satisfaction *Organizing airport pick-up and drop off *Responding to emails