NUR-GENE FUENTES
Front Office Supervisor at Eureka Hotel- Claim this Profile
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English Professional working proficiency
Topline Score
Bio
Experience
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Eureka Hotel
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United States
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Entertainment Providers
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1 - 100 Employee
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Front Office Supervisor
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Apr 2017 - Present
*Has been receptionist for 10 months and was promoted to FO Supervisor *Has supervised daily shift process ensuring all team members adhere to standard operating procedures. *Resolve guests issues, complaints,problems in a quick,efficient manner to maintain a high level of customer satisfaction and quality service. *Allocate rooms to expected arrivals after checking guest's preferences and special requests. *Maintains correct procedures for hotel accounting,credit control and handling of financial transactions. *Handling OTA's, Corporate Company Show less
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Welcome Hotel Apartments
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Dubai, United Arab Emirates
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Front Office Receptionist
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Aug 2014 - Nov 2015
*Welcomes guest *Establish rapport with guest *Organizing check in and check out *Data entry using DTCM,IDS,PMS and Police Report *Handling incoming and outgoing calls *Optimizing guest satisfaction *Organizing airport pick-up and drop off *Responding to emails *Welcomes guest *Establish rapport with guest *Organizing check in and check out *Data entry using DTCM,IDS,PMS and Police Report *Handling incoming and outgoing calls *Optimizing guest satisfaction *Organizing airport pick-up and drop off *Responding to emails
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Education
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Brent Hospital and Colleges Inc, Zamboanga City
Nursing, Medicine