Jon Batuhan

Microsoft 365 Administrator L3 - Enterprise Communications at Philippine Dealing System Holdings Corp.
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH
Skills

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Credentials

  • Microsoft 365 Enterprise Administrator Expert (MS-101) Cert Prep: 1 Plan and Implement Device Services
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Microsoft 365 Enterprise Administrator Expert (MS-101) Cert Prep: 2 Manage Security and Threats by using Microsoft 365 Defender
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Microsoft 365 Endpoint Administrator Associate (MD-102) Cert Prep: 1 Deploy Windows Client
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Microsoft 365 Endpoint Administrator Associate (MD-102) Cert Prep: 2 Manage Identity and Compliance
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Microsoft 365 Endpoint Administrator Associate (MD-102) Cert Prep: 3 Manage, Maintain, and Protect Devices
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Microsoft 365 Endpoint Administrator Associate (MD-102) Cert Prep: 4 Manage Applications
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Microsoft AZ-900: Azure Fundamentals
    Udemy
    Dec, 2022
    - Oct, 2024
  • Microsoft MS-900 Certification: M365 Fundamentals
    Udemy
    May, 2022
    - Oct, 2024

Experience

  • Philippine Dealing System Holdings Corp.
    • Philippines
    • Capital Markets
    • 1 - 100 Employee
    • Microsoft 365 Administrator L3 - Enterprise Communications
      • Feb 2011 - Present

      1. Responsible for the administration, management, configuration and maintenance of Microsoft 365, Exchange Online, Teams, SharePoint, InTune, OneDrive and Azure Active Directory• User Account Management and Licenses, Roles and Services• Exchange User Mailbox, Mail Flow and Security Management• InTune (Endpoint Manager) Conditional Access, Mobile Device Management (MDM), Mobile Application Management (MAM) and Multi-Factor Authentication (MFA)• Compliance, eDiscovery, Archiving and Data Loss Prevention• Azure Active Directory Group Policy Configuration and Management2. Maintain a highly secure system through appropriate configuration and system access monitoring3. Responsible for the day-to-day availability of Microsoft 365 Services4. Responsible for implementing policies, procedures, and technologies to ensure Exchange Server security through secure access; monitoring, control, and routine security evaluations5. Perform technical administrative tasks daily to ensure the stability and availability of Exchange Servers, troubleshooting server, mail routing and replication related issues6. Provides Tier 3 Support for escalations from Desktop Support Show less

    • Messaging Specialist L3 - Enterprise Communications
      • Feb 2011 - Present

      Messaging Administrator Functions1. Perform administrative functions.Connectivity • Perform messaging user access profiling and configuration• Perform messaging database and equipment system backups• Perform messaging administration of the following systems (IBM Domino, Sametime, Traveler Cisco IronPort Email Security Appliance)2. Responsible for messaging planning, installation, system metrics, root cause analysis, proactive monitoring, change management, incident and problem management and troubleshooting that covers all messaging requirement3. Manage and deploy Mobile devices infrastructure4. Responsible for the administration IBM Domino, IBM Sametime, IBM Traveler, Cisco IronPort Email Security Appliance and RSA Authentication Manager5. Responsible for work processes proper execution and documentationIBM Domino Administrator• Perform administration, configuration and security on the server.• Perform synchronization support for IBM Notes with handheld devices.• Troubleshoot and resolve various IBM Domino issues.• Troubleshoot IBM Notes Client on users.• Creation of account.• Configuration of existing account. IBM Traveler Administrator• Perform all tasks relating to email mobile devices for users, servers and application.• Perform all device user management tasks, including deleting device users, changing IT policy assignments, and issuing IT administration commands.• Perform all tasks that relate to handheld device users and device management.• Perform user account management tasks.Cisco IronPort Email Security Appliance Administrator• Perform administration, configuration and security.• Perform security patches and updates.• Perform monitoring and reports.RSA Authentication Manager Administrator• Perform server administration and configuration.• Perform user account administration.• Perform security patches and updates.Symantec Backup Exec Server Administrator• Perform server administration and configuration. Show less

    • Network and Desktop Support Specialist L2
      • Feb 2011 - Dec 2013

      Network Administrator Functions:1. Perform Administrative Functions• Firewalls• Perform FW user access profiling and configuration.• Creation of new account.• Change profiles (Server Access, Routes, Translations and VPN) Perform security system backups. Perform network security administration of the following systems.(Antivirus, Firewall, Internet Proxy) Submit service availability and incident reports.• Network Connectivity Perform network equipment access profiling and configuration. Perform network equipment system backups. Perform network administration of the following systems (Core and Distribution Switches, Routers and Modems)2. Responsible for LAN/WAN planning, installation, troubleshooting and repair that covers all routing and switching requirements Support Functions: 1. Perform onsite client request and internal support• Desktop installation and troubleshooting.• System, printer, OS installations.• Connectivity installation, troubleshooting and testing.• Application support.2. Submit service availability and incident reports.3. Perform network infrastructure security monitoring on Network, Servers, File Servers, Domain Controller, Lotus Notes, BlackBerry Enterprise Server and Telco Lines.4. Perform desktop services• Desktop installation and troubleshooting and maintenance.• System, printer, OS installations.• Connectivity installation, troubleshooting and testing.• Application support.• Desktop inventory Project Handled• BlackBerry Enterprise Server• Lotus Notes Sametime Server• FTP Server Show less

  • Teledatacom Philipppines, Inc.
    • Singapore
    • Telecommunications
    • 1 - 100 Employee
    • IT Support Engineer
      • Jul 2009 - Feb 2011

      IT Support Engineer JPMorgan Chase & Co. (Global Technology Infrastructure – Global Network Services – Data) • Part of the Global Technology Infrastructure in network services for data support • Coordinate network issues to regional support. • Configure switches and routers. • Configure network to ensure their smooth and reliable operation for fulfilling business objectives and processes. • Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. • Monitor and test network performance and provide network performance statistics and reports. • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. • Network cabling and management. • Troubleshoot and fix to known issues of switch, routers, and network connectivity for quick resolution. • Update and maintain troubleshooting guides. • Maintain current technical expertise in the rapidly changing technology and utilize state-of-the-art techniques when implementing or recommending solutions. • Technical evaluation of critical issues and incidents, participation in root cause analysis teams and management of project activity. Show less

  • DTSI Group (Diversified Technology Solutions International)
    • Philippines
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Support Engineer
      • Feb 2009 - Jul 2009

      IT Support Engineer JPMorgan Chase & Co. (Global Technology Infrastructure – Desktop Support) • Support and coordinate for the local and remote user communities; including desktops, laptops, and networking. Support hardware, software, and voice and data communication equipment. • Benchmark, analyze reports on and make recommendations for the improvement and growth of IT infrastructure and systems. • Provide timely and consistent support, acknowledge and record all incidents and request. • Troubleshooting and escalation of production problems and issues using structured processes. • Working in a fast paced environment where tasks and priorities may rapidly change. • Support hardware and software applications for Laptop and Desktop. • Rumba Mainframe, Pcomm-Sessions, Bankone Supersession, InvestOne Ole, other TSS Applications, Lotus Notes, Outlook 2007, Microsoft Office, Avaya, • VPN configuration for windows • Become aware of fixes to known issues (routers, servers, switches, and network) for quick resolution. Update and maintain troubleshooting guides. Maintain current technical expertise in the rapidly changing technology and utilize state-of-the-art techniques when implementing or recommending solutions. • Technical evaluation of critical issues and incidents, participation in root cause analysis teams and management of project activity. Show less

Education

  • Asia Pacific College
    Bachelor of Science, Computer Engineering
    2004 - 2008

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