Director of Information Technology

• Jul 2022 - Present

IT Manager

• Nov 2013 - Sep 2022

System Administrator II

• Oct 2012 - Nov 2013

• Responsible for the IT operations for the West Coast region which includes the R&D office in San Diego as well as 4 other branch offices in Los Angeles, Irvine, Tacoma, WA and Las Vegas, NV. • Support virtualized environment using VMWare and HyperV, conduct performance analysis and P2V migrations. • Provide local and remote administrations of IT infrastructure such as servers, switches, firewalls, routers, SANs, and desktops. • Manage disaster recovery practices. • Create project plans and documentations. • Work with end users to resolve IT related issues. • Works off hours for scheduled maintenance, such as monthly software updates, and emergencies. • Provides administrations of various operating systems such as Microsoft Window Server 2003, 2008 R2, and 2012, Linux (CentOS and Red Hat), Windows XP, 7, and 8, and OS X. Show less

Senior System Administrator

• Jun 2010 - Oct 2012

• Act as the IT Manager in the absence of the IT Manager. • Coach, mentor and lead System Administrators and Help Desk within a technical team environment. • Responsible for ensuring that the IT environment meets industry regulations such as NIGC MICS, PCI DSS, and others. • Plans projects from project definition to completion and ensures that the project is completed on time and in budget. • Assists with the preparation of the departmental budget. Included variables and complexities such as operational and facilities changes and proposed projects to build realistic budgets with attention to financial constraints. • Configures and maintains network security by implementing network security best practices such as 802.1x, access lists, vlans, vulnerability assessments, scheduled system updates, and others. • Provide 24 hour third level support to System Administrator and the Help Desk. • Work with vendors and external support and ensure that cases are completed within SLAs. Show less

System Administrator

• Dec 2007 - Jul 2010

• Provides second level support for advanced user problems related to servers, personal computers and other network devices. Communicates with users during and post problem/issue resolution.• Responsible for a full server life cycle (specification determination, configuration, administration, maintenance, upgrades, hardware and software ongoing support) on both the production and test environments.• Responsible for performing the preventative maintenance on all equipment, including the patching and updating of servers and workstations, and anti-virus updates.• Provides desktop support, server administration, vendor management, and project planning skills as required by the department in order to obtain the goals and objectives.• Ensures that the equipment inventory is accurate and maintained.• Utilizes the internal tracking system to create and update work orders.• Ensures that department documentation is maintained and that new procedures are adequately documented.• Configures and maintains enterprise backups and periodic restores as required.• Maintains a broad knowledge of operating systems, and hardware, as well as industry standards and best practices. Show less

MIS Technician I

• Sep 2007 - Dec 2007

• Answers the Help Desk incoming phone calls, provides first level support to end users, and utilizes our internal tracking system to create and update work orders.• Contacts vendors in order to obtain price quotes, researches replacement parts, and obtains RMA instructions for equipment that needs to be repaired.• Responsible for performing the preventative maintenance on all desktop systems, including applicable operating system and application updates and patches.• Ensures that department documentation is maintained and that new procedures are adequately documented.• Provides a high level of customer support to all Casino Pauma’s internal and external customers.• Responsible for compliance with the Casino's internal control policies and procedures as it relates to the stated job description.• Performs other duties as directed. Show less