Experience

Lineagen

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Client Account Manager

  • Mar 2013 - Jan 2019

  ● Manage team of individuals including workload, efficiency, quality control, training, and course correction. ● Run and develop programs and processes for accessioning, inventory, shipping, and logistics. ● Triaging and providing support for escalated issues from territory managers, account managers, genetic counseling, and other departments as needed. ● Responsible for compliance and enforcement of HIPAA regulations and company policies within Accessioning and Verification… Show more ● Manage team of individuals including workload, efficiency, quality control, training, and course correction. ● Run and develop programs and processes for accessioning, inventory, shipping, and logistics. ● Triaging and providing support for escalated issues from territory managers, account managers, genetic counseling, and other departments as needed. ● Responsible for compliance and enforcement of HIPAA regulations and company policies within Accessioning and Verification Department. ● Responsible for purchasing supplies and equipment related to product building, including seeking vendors, placing orders, managing purchase orders, and determining oh hand stock levels for both materials and equipment. ● Coordinating with FedEx and other couriers to monitor and evaluate shipping costs, frequency, and other statistics. ● Responsible for contacting any leads that come in from the region and securing information to determine the most appropriate course of action. ● Responsible for the setup of new accounts and providing follow up and support to ensure high customer satisfaction. ● Responsible for account outreach to follow up or check-in on specific concerns or issues that arise with an account. ● Responsible for making sure all accounts within salesforce.com contain the required information such as NPI, specialty, address, etc. ● Responsible for keeping CRM account and outreach activities current on a daily basis. ● Responsible for back-fill for other Account Managers in the event of PTO or other absences or work backlog. Show less



DirectBuy

• United States
• Retail
• 100 - 200 Employee

• Warehouse Supervisor

  • Mar 2012 - Dec 2013

  ● Tracked and managed Key Performance Indicators (KPIs) within organization. ● Performed and maintained quality control for inbound and outbound shipments. ● Scheduled all receipts and pickups. ● Handled customer concerns and processes.



Self-Employed

• Real Estate
• 1 - 100 Employee

• Subcontractor

  • Aug 2009 - Sep 2010

  ● Subcontracted by various agencies for property preservation of foreclosed properties. ● Maintained and repaired structure and property.



HD Supplies Utilities

• Inventory and Quality Control Associate

  • Jan 2006 - Aug 2009

  ● Monitored KPI and implemented policy and procedure to improve KPI’s and reduce shrink through continued process improvement. ● Established and maintained the inventory control program in a 300,000 sq. ft. facility with over 3,000 unique SKU numbers. ● Trained and supervised employees up to supervisory levels to assure adherence to warehouse standards and practices. ● Assisted other facilities within the company with process flow and establishing the same guidelines.



United States Marine Corps

• United States
• Armed Forces
• 700 & Above Employee

• Aviation Ordnanceman

  • Jun 2000 - May 2004

  ● Achieved rank of Corporal (E-4) ● Deployed to Iraq in 2003 ● Honorable Discharge