Mike Walter
Director of Technology, Gift Card Platform at Independent Purchasing Cooperative- Claim this Profile
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Bio
Adam Lewandowski
I had the pleasure of working with Mike for several years at IPC. When we first met, he was working as an SRE supporting a 24/7 payments platform and he truly excelled at that position. His extensive knowledge and experience made him a go-to resource for any questions or issues that arose with the platform. He went beyond just knowing the general infrastructure, and took an interest in learning the specifics of a higly proprietary system, which made him an incredibly valuable member of the organization. Operationally, Mike was an ideal partner. Very dedicated, he was always willing to help (at all hours of the day or night). He kept a level head at all times, calm under pressure, even under the most stressful of incidents. Mike has rescued me from more situations than I care to admit! As his career progressed, Mike took on increasing levels of responsibility and always adapted and excelled at each. He maintained his great attitude, persistent helpfulness, and incredible customer focus, even while navigating some very difficult business situations. Mike took a lot of arrows for his team, and made a potentially miserable professional situation much more bearable. I would not hestitate for one second to work again with Mike in any capacity. He would be an asset to any organization lucky enough to have him!
Steve Kelly
Mike was a client of mine for years while I was in Cincinnati, I got to know him well. Although our careers have taken us in different directions he is an honest, highly skilled professional that would be an extremely valuable asset to any company he works for. He is someone that I would strongly recommend that you consider for your organization, without hesitation, I will tell you that he would be one of the best hires you would ever make.
Adam Lewandowski
I had the pleasure of working with Mike for several years at IPC. When we first met, he was working as an SRE supporting a 24/7 payments platform and he truly excelled at that position. His extensive knowledge and experience made him a go-to resource for any questions or issues that arose with the platform. He went beyond just knowing the general infrastructure, and took an interest in learning the specifics of a higly proprietary system, which made him an incredibly valuable member of the organization. Operationally, Mike was an ideal partner. Very dedicated, he was always willing to help (at all hours of the day or night). He kept a level head at all times, calm under pressure, even under the most stressful of incidents. Mike has rescued me from more situations than I care to admit! As his career progressed, Mike took on increasing levels of responsibility and always adapted and excelled at each. He maintained his great attitude, persistent helpfulness, and incredible customer focus, even while navigating some very difficult business situations. Mike took a lot of arrows for his team, and made a potentially miserable professional situation much more bearable. I would not hestitate for one second to work again with Mike in any capacity. He would be an asset to any organization lucky enough to have him!
Steve Kelly
Mike was a client of mine for years while I was in Cincinnati, I got to know him well. Although our careers have taken us in different directions he is an honest, highly skilled professional that would be an extremely valuable asset to any company he works for. He is someone that I would strongly recommend that you consider for your organization, without hesitation, I will tell you that he would be one of the best hires you would ever make.
Adam Lewandowski
I had the pleasure of working with Mike for several years at IPC. When we first met, he was working as an SRE supporting a 24/7 payments platform and he truly excelled at that position. His extensive knowledge and experience made him a go-to resource for any questions or issues that arose with the platform. He went beyond just knowing the general infrastructure, and took an interest in learning the specifics of a higly proprietary system, which made him an incredibly valuable member of the organization. Operationally, Mike was an ideal partner. Very dedicated, he was always willing to help (at all hours of the day or night). He kept a level head at all times, calm under pressure, even under the most stressful of incidents. Mike has rescued me from more situations than I care to admit! As his career progressed, Mike took on increasing levels of responsibility and always adapted and excelled at each. He maintained his great attitude, persistent helpfulness, and incredible customer focus, even while navigating some very difficult business situations. Mike took a lot of arrows for his team, and made a potentially miserable professional situation much more bearable. I would not hestitate for one second to work again with Mike in any capacity. He would be an asset to any organization lucky enough to have him!
Steve Kelly
Mike was a client of mine for years while I was in Cincinnati, I got to know him well. Although our careers have taken us in different directions he is an honest, highly skilled professional that would be an extremely valuable asset to any company he works for. He is someone that I would strongly recommend that you consider for your organization, without hesitation, I will tell you that he would be one of the best hires you would ever make.
Adam Lewandowski
I had the pleasure of working with Mike for several years at IPC. When we first met, he was working as an SRE supporting a 24/7 payments platform and he truly excelled at that position. His extensive knowledge and experience made him a go-to resource for any questions or issues that arose with the platform. He went beyond just knowing the general infrastructure, and took an interest in learning the specifics of a higly proprietary system, which made him an incredibly valuable member of the organization. Operationally, Mike was an ideal partner. Very dedicated, he was always willing to help (at all hours of the day or night). He kept a level head at all times, calm under pressure, even under the most stressful of incidents. Mike has rescued me from more situations than I care to admit! As his career progressed, Mike took on increasing levels of responsibility and always adapted and excelled at each. He maintained his great attitude, persistent helpfulness, and incredible customer focus, even while navigating some very difficult business situations. Mike took a lot of arrows for his team, and made a potentially miserable professional situation much more bearable. I would not hestitate for one second to work again with Mike in any capacity. He would be an asset to any organization lucky enough to have him!
Steve Kelly
Mike was a client of mine for years while I was in Cincinnati, I got to know him well. Although our careers have taken us in different directions he is an honest, highly skilled professional that would be an extremely valuable asset to any company he works for. He is someone that I would strongly recommend that you consider for your organization, without hesitation, I will tell you that he would be one of the best hires you would ever make.
Credentials
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Enhance Your Leadership Skills
LinkedInJun, 2023- Nov, 2024
Experience
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Independent Purchasing Cooperative
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United States
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Food and Beverage Services
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100 - 200 Employee
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Director of Technology, Gift Card Platform
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Sep 2020 - Present
In this role, I balance concurrent priorities in building and nurturing strategic relationships with internal business stakeholders, partners, third-party vendors, and franchisee organizations while defining immediate and long-term business goals. In addition, I serve as Agile Project Manager, hold direct oversight of a high-performance DevOps team, and carry out the interviewing and hiring process.Key highlights of my accomplishments include: • Outperformed expectations in leading a DevOps team to maintain uptime of 100% for a state-of-the-art, globally renowned self-processing gift card platform.• Created Splunk dashboards, enabling business users to track migration project status. Show less
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Sr. Site Reliability Engineer Manager
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Mar 2019 - Sep 2020
During this time, I assumed substantial responsibility in leading a diverse and motivated DevOps team tasked with building a payment processing platform supporting key credit card and gift card programs adopted by more than 30K SUBWAY restaurants throughout the US and Canada. I outlined strategic plans and interacted regularly with cross-functional teams.Key highlights of my accomplishments include:• Actively contributed to the successful migration of the platform's credit card component of a self-processing system to a third-party processor.• Served as an integral team member in growing network presence in support of major PLXIS initiatives.• Designed and deployed new AWS infrastructure. Show less
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Senior Infrastructure Engineer
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Mar 2015 - Mar 2019
As an Infrastructure Engineer, I drew upon my specialized expertise to envision and design robust IT infrastructure. I conducted audits, upgraded operating environments, and installed equipment at physical data centers. Additionally, I provided reliable technical support, maintained vendor relationships, formulated repair strategies, and coordinated new builds while preserving the integrity of digital networks.Key highlights of my accomplishments include:• Developed and operated cutting-edge products used by SUBWAY in collaboration with a DevOps team.• Incorporated a third data center for a self-processing credit card and gift card platform.• Migrated Cloudflare from two separate DNS providers.• Partnered with a third-party telecommunications provider to replace key dial-up equipment for credit card dial-in processing services. Show less
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3z.net
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Information Technology & Services
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Sr. Network Engineer Manager / Partner
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Nov 1998 - Mar 2015
In this position, I monitored work service requests and service boards, maintained installation and configuration standards, oversaw vendor relations, and collaboratively resolved complex customer issues with engineers. Throughout this time, I applied strategic measures to sustain optimum network availability, negotiated contracts, and diligently managed all Linux servers for in-house customer systems. Key highlights of my accomplishments include: • Vigorously supported the implementation of Cisco UCS networking for a virtualization platform with VMWare. • Upgraded an in-house monitoring system, consolidating customer system management operations. • Applied effective, necessary changes to obtain an SAS 70 Type II audit from a third-party auditing firm while completing SSAE 16 SOC II requirements and standard operating procedures (SOPs). • Relocated operations from a 400 sq. ft. computer room to a 6K+ sq. ft. data center within rigid time restrictions. Show less
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Micro Center
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United States
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Retail
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700 & Above Employee
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Computer Technician
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Nov 1992 - Nov 1998
In this position, I worked as a technician in the customer service department. Key highlights of my accomplishments include: • Configured new computers for customers based on the upgrades or peripherals they purchased. • Repaired computers, printers and monitors. • Became a lead technician in the triage area where we dealt with everything that came through the door as a first look. • Worked directly with customers on high priority issues. • Worked with vendors to schedule repairs, RMAs, and obtain support for specific issues that we didn’t repair in-house. • Received employee of the month several times throughout my time at Microcenter. Show less
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Education
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1994 - 2001
University of Cincinnati
Bachelor's degree, Computer Science
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