Sr. Practice Advisor / Release Manager - Wealth Management Technology

• Nov 2022 - Present

IT Ops (Change) Analyst, Technology Change Management

• Sep 2022 - Nov 2022

Contract role - TD Bank Contract role - TD Bank

IT Consultant, Release Management

• Oct 2021 - Apr 2022

Contract role - CMRRA (Canadian Musical Reproduction Rights Agency) as Release Management Coordinator Contract role - CMRRA (Canadian Musical Reproduction Rights Agency) as Release Management Coordinator

Senior Release Manager, Technology & Operations

• 2018 - 2020

- Facilitated the cross-departmental coordination of release management functions that included the high-profile implementations of multiple projects in an integrated manner (i.e. BMO Customer Connect "minor / point release" to BMO branches).- Facilitated & Coordinated the SMART Core HUB-CIAM (Customer Identity Access Management) release activities that included requirements management, release planning & implementation /delivery. Ensured that project issues were identified, tracked, and resolved within an acceptable timeline to mitigate any risks. Raised Service Now change records for the HUB-CIAM implementation activities that included the deployment & integrated sanity / validation post-deployment checks.- Assessed cross-impact based on Clarity SPOTFIRE & PLUTORA reports & facilitated the weekly DevOps X-Planning release management forum to BMO's line of business: Channels, Personal & Commercial Banking Canada, Wealth Management project managers.- Raised Service Now change records & associated change tasks for pre-demo /demo & rollback activities & full production activities for the BMO branches during the point release.- Coordinated "Fallback Matrix" planning with the Dev Leads & QA project stakeholders. Gathers & analyses customer experience during implementation & customer experience during fallback with the Dev Leads & Senior Technology Officer for the Canadian bundle enterprise releases to the BMO branches.- Lead for the DevOps Performance Environment data refresh that affected all projects in the PERF environment. Utilized Atlassian's CONFLUENCE to track data refresh activities & JIRA to report issues.- Supported the BMO Digital Acceleration (Channels Self-Serve) Release deliveries (Online & Mobile Banking) from cross-impact analysis, PERF environment scheduling & contentions; & intake planning to lower SIT Environments. Show less

Release Manager, Technology & Operations

• 2016 - 2018

- Organized, directed, and managed activities for building and maintaining software releases for promotion to the production environment. Successfully managed software releases for: FireEye HX Agent (Security software), Salesforce for Outlook, Touch Point Teller, Bloomberg, FNIS Wealthware, IBM iAccess ....)- Facilitated the GO/NO Go meetings for major software releases post pilot delivery to ensure no performance issues were reported before proceeding to full production deployment.- Ensured only correct, authorized and tested versions of software are installed into the production environment.- Acted as the requirements project lead for small to medium projects. - Key client relationship manager for the duration of the project and is accountable for consulting with the LOB to understand its business goals, objectives, processes, and requirements. - Collaborated with Application Packaging, Quality Assurance, Change Management team, Project Managers, Delivery Ops Software Deployment group, Information Security, business partners and vendors to ensure seamless delivery of requested software.- Intake Manager back-up that included the assessment & review of BMO Engineering Intake request for packaging & delivery / deployment of software enhancements; software patches; software upgrades.Hosted & facilitated bi-weekly Triage Meetings with Change, Release, & Engineering Packaging, QA, & Delivery Operations Services. Show less

Workgroup Technology Analyst (IT) - Capital Markets Equity Research & Economics

• 2006 - 2016

- Successfully provided and ensured a high level of customer service and timely deliveryof technical services (software, hardware, network) to the Capital Markets Equity Research & Economics department.- Liaised with financial vendors (i.e.. Bloomberg, Morningstar, Thomson-Reuters, FACTSET) on behalf of the Equity Research users for their business needs. Coordinated problem resolution of the application with the financial vendors,- Liaised with BMO IT groups: Toronto Service Desk, Microsoft Production Support server group, EXCHANGE group, Applications support group, Toronto UNIX group, Office Connect 3rd Level Support, Problem Management, European Service Desk, New York Service Desk on behalf of the Research users for technical, server, network related issues.-Sunset the legacy Reuters Traders Station 8.2.2 application & transitioned the LOB to Thomson One Institutional Research (T1IR) application. Involved in project planning, pilot testing, user training, & post-implementation. Show less