Experience

Sunlight Financial

• United States
• Financial Services
• 100 - 200 Employee

• Consumer Loan Specialist

  • May 2022 - Present

  Perform a wide array of functions to support the underwriting of consumer solar and home improvement loans, including but not limited to:-Reviewing accounts and documentation to ensure all lender requirements are met before solar installation approval is granted.-Monitoring quality of outsource employee work and advising their management teams on how to more effectively operate.-Responding to lender objections and resolving issues to ensure loans are successfully funded. -Networking with account and relationship management teams to address escalated concerns and educate on our underwriting guidelines.-Processing loan transfers in accordance with lending partners' guidelines and procedures.-Creating and reacting to reports to ensure accounts and installers are in compliance with our underwriting guidelines.-Engaging in fraud verification measures to ensure validity of client information and to prevent financial fraud. Show less

• Customer Support Specialist

  • May 2021 - May 2022

  Responsible for a broad range of loan operation functions to support the underwriting and portfolio management of residential solar and home improvement loans, including but not limited to:- Fielding inbound and outbound calls with solar installers and clients to provide guidance on proper documentation, software troubleshooting, and general inquiries.- Responding to e-channels to provide resolutions to installer and client requests.- Reviewing, following up, and approving loan stipulation documents for accuracy and completion.- Engaging in fraud verification measures to ensure validity of client information and prevent financial fraud.- Providing client support for solar panel installers on how to use Sunlight's proprietary Point-Of-Sale software. Show less



AVAIL Vapor

• United States
• Manufacturing
• 1 - 100 Employee

• Store Manager

  • Mar 2016 - Dec 2020

  Led a team of managers and sales associates, including all hiring, scheduling, evaluating, and developing of employees into high level sales professionals and leaders.Improved overall location revenue by continuously refining sales training, effectively analyzing sales metric data to maximize potential of sales associates, and cultivating long term client relationships.Oversaw revitalization effort in two struggling stores in the Charlotte market, Pineville and University.Increased annual revenue by 10% in first year at Pineville location (2016-2017).Increased annual revenue by 16% in first year at University location (2018-2019).Developed and implemented all COVID-19 compliance measures for all four Charlotte stores by reviewing national, state, and local guidelines to ensure safety of the staff and clientele. Show less

• Assistant Store Manager

  • Nov 2015 - Mar 2016

  Drove sales growth through superior customer service, innovative grassroots marketing, and effective client relationship cultivation. Assisted in recruiting, training, and developing high performing sales associates.Promoted to Store Manager position within 5 months of initial hire.



Dave & Buster's Inc.

• United States
• Restaurants
• 700 & Above Employee

• Event Coordinator

  • May 2015 - Nov 2015

  Prospected, planned, and executed events ranging from affordable and fun children's birthday parties to multi-thousand dollar corporate events, company outings, and product launches. Coordinated street team for several marketing events in the Charlotte area, including a recurring event at UNC Charlotte football games for the 2015 season.

• Certified Trainer

  • Sep 2013 - Nov 2015

  Encouraged and developed employees in salesmanship, customer service, technical knowledge of the Micros sales systems, and cash handling through developing, implementing, and reviewing training materials and methods.



Edgecombe County Public Schools

• Education Management
• 400 - 500 Employee

• Teacher

  • Aug 2012 - May 2013

  Taught Standard, Honors, and AP-level United States History to primarily 11th grade students at Tarboro High School in Tarboro, North Carolina, including all lesson planning, lesson implementation, and assessment for over 70 students. Performed all responsibilities of a classroom teacher with the support of a clinical teacher who served to observe and report on my performance. Achieved a 95% pass rate among my students on end of year exams across all grade levels. Taught Standard, Honors, and AP-level United States History to primarily 11th grade students at Tarboro High School in Tarboro, North Carolina, including all lesson planning, lesson implementation, and assessment for over 70 students. Performed all responsibilities of a classroom teacher with the support of a clinical teacher who served to observe and report on my performance. Achieved a 95% pass rate among my students on end of year exams across all grade levels.