Dan Nelson

Solutions Engineer at NiCE Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Grayslake, Illinois, United States, US
Skills

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5.0

/5.0
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John Kutsch

While Dan was doing great work building his skills at Depaul, he gave my company great assistance through his own consulting. From networks, to VOIP, to getting our systems online and even our cell phones and other systems working, Dan was outstanding. He is an outgoing and charming fellow to have at our site. He has been easy to work with, we are never afraid to ask 'stupid' questions and he has great skills working with my people and systems.

LinkedIn User

Dan is great, has been my go to IT guy for many years. Started with my business years ago, has kept my network up and running smoothly ever since! Fair prices, easy to reach and a computer genius. Not sure what I would do without Dan.

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Credentials

  • Microsoft Certified: AZ-900 Azure Fundamentals
    Microsoft
    Apr, 2023
    - Nov, 2024
  • ITIL Foundation Level ITIL4 IT Service Management
    PeopleCert
    Apr, 2022
    - Nov, 2024
  • Mimecast MCCP Warrior
    Mimecast
    Feb, 2021
    - Nov, 2024
  • Implementing and Administering Cisco Networking Technologies
    Cisco
    Sep, 2020
    - Nov, 2024
  • Cisco Certified Entry Networking Technician (CCENT)
    Cisco
    Jul, 2020
    - Nov, 2024
  • CompTIA Security+
    CompTIA
    Jun, 2020
    - Nov, 2024
  • Palo Alto Networks Certified Cybersecurity Associate PCCSA
    Palo Alto Networks
    May, 2020
    - Nov, 2024

Experience

  • NiCE Ltd
    • United States
    • Design Services
    • 1 - 100 Employee
    • Solutions Engineer
      • Aug 2023 - Present

      Working with a Team of Highly Skilled Engineers, to Support a Cloud Solution, that Improves the Work-Life Balance of Investigators, Prosecutors, and Their Staffs. NICE Investigate is a Microsoft Azure Gov cloud-based, Digital Evidence Management Software, that Pulls Together All Evidence in One Place for a Single View of the Truth. NICE Automates Digital Evidence Collection and Case Building to Streamline Investigations, and works seemlessly with NICE Justice. NICE Justice is a Microsoft Azure Gov cloud-based solution, that breaks down information silos, and brings all needed information right to the prosecutor in a unified way, which can then be redacted, shared, or added to, seemlessly, in one, easy-to-use environment. The saving of time and the reduction in frustration for prosecutors, investigators, and staffs, make this one of the best systems on the market today. Show less

  • Impact Networking, LLC
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Level 2 System and Cloud Engineer
      • Jan 2021 - Aug 2023

      IT Infrastructure Firefighter, Farmer, and Sheep Dog, Cultivating Growth while Protecting it. Daily applied knowledge Microsoft Azure, On-Prem Active Directory, Office 365, Sharepoint, SmartSheet, PowerShell, Network Administration, VMWare VSphere, Cisco Meraki Routing and Switching: MX450, MS225, MR44; Mimecast, Meraki Umbrella and Palo Alto Security, along with N-Central for PC, and Addigy with ABM for Mac. Windows, Mac, Linux. 1K users, 13 offices. IT Infrastructure Firefighter, Farmer, and Sheep Dog, Cultivating Growth while Protecting it. Daily applied knowledge Microsoft Azure, On-Prem Active Directory, Office 365, Sharepoint, SmartSheet, PowerShell, Network Administration, VMWare VSphere, Cisco Meraki Routing and Switching: MX450, MS225, MR44; Mimecast, Meraki Umbrella and Palo Alto Security, along with N-Central for PC, and Addigy with ABM for Mac. Windows, Mac, Linux. 1K users, 13 offices.

  • Hill Design Products, McHenry, IL
    • McHenry County, Illinois, United States
    • Network Engineer
      • Apr 2020 - Oct 2020

      Rescued company from critical network failure. • Improved both network and IT infrastructure • Configured and maintain network infrastructure components, troubleshooting network to diagnose system • Installed a Cisco Meraki MX64W modem with a Verizon USB730L cellular backup • Corrected all issues with Solid Works CAD, MS Office 365, and Quick Books, and created a new Web-Site • Efforts improved company efficiency, customer relations and response time Rescued company from critical network failure. • Improved both network and IT infrastructure • Configured and maintain network infrastructure components, troubleshooting network to diagnose system • Installed a Cisco Meraki MX64W modem with a Verizon USB730L cellular backup • Corrected all issues with Solid Works CAD, MS Office 365, and Quick Books, and created a new Web-Site • Efforts improved company efficiency, customer relations and response time

  • My Own Meals Food Productions
    • Deerfield, Illinois, United States
    • Network Administrator Desktop Support
      • Apr 2006 - Mar 2020

      Recruited at time of hardware failure of critical computer, and resolved issue, while maintaining satisfactory customer relations and budgets. • Built and maintained the company network and computer systems: Windows 7 through Windows 10 • Ticketed with Lan Desk • Performed disaster recoveries • Upgrade servers and handled software migrations • Maintained U.S. government GSA software • Drafted manuals with Visio, Word, and Excel, and trained team members • Created and designed a compatible hardware and software solution to bring system back online: Still in Highly Effective Operation • Managed difficult situations with dated company systems, government software interfaces, handled patchwork coding, and connected to remote government servers • Learned new software upgrades adapting to new government standards, change requirements, and subsequently trained team members Show less

  • Thomas E. Lechowicz and Associates Tax Accounting Firm
    • Northbrook, Illinois, United States
    • Network Administrator and Desktop Support
      • Jun 2004 - Mar 2020

      Recruited at a time of total network failure due to the Code Red Virus. • Implemented new software and hardware requirements, trained and collaborated with team members, and contributed to over-all client growth • Wiped and Hardened PCs, improved network and switches, and added Domain control • Built and maintained network, client-server and SaaS systems • Resolved urgent issue and all subsequent issues • Maintained Domain and Active Directory administration, Windows 7 through Windows 10 • Networked offices, corrected computer and network crashes • Performed disaster recoveries • Upgraded servers and handled software migrations • Maintained Lacert Accounting client-server, and SaaS systems Show less

Education

  • DePaul University
    Master of Science (M.S.), Masters in Networking and Security
    2017 - 2019
  • DePaul University
    Bachelor's of Arts Degree, International Business
    2015 - 2016
  • College of Lake County
    Associates of Arts and Sciences, Major in Computer Science, Minor in Writing
    2012 - 2015

Community

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