Michelle Fiorelli

Sales Manager at Chase Center on the Riverfront
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Contact Information
us****@****om
(386) 825-5501
Location
Wilmington, Delaware, United States, US

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5.0

/5.0
/ Based on 2 ratings
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Karen Korsmo

Michelle is a trusted partner with whom I collaborated on meetings. As a client, I knew she always went above and beyond to ensure the best service for me. Her industry knowledge is outstanding, and she’s an asset to any team.

Susan Zeiri

Michelle has been my client for over 15 years in the pharmaceutical and corporate meeting planning and as a senior travel buyer. Michelle is very knowledgeable of all types of destinations throughout the United States and abroad. She is also a loyal strategic partner, an excellent negotiator and a valuable asset to any organization.

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Credentials

  • Cvent Certified Event Management Professional
    Cvent
    Mar, 2018
    - Nov, 2024

Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Sales Manager
      • Nov 2021 - Present

  • New Castle County Hope Center
    • New Castle, Delaware, United States
    • Site Coordinator
      • Dec 2020 - Nov 2021

    • Events Services
    • 700 & Above Employee
    • Sr. Venue Sourcing Manager
      • Sep 2018 - Jul 2020

      Currently Furloughed: A comprehensive logistics manager, I focused on the following: off-site venues, food &; beverage, rooming list management, group registration, transportation, entertainment, and activities for Fortune 500 companies specifically within the financial Industry. ♦ Sourced programs and meetings from 10 guest - 5,000 room nights on peak ♦ Negotiated and contracted rates, terms, and conditions for optimal savings including F&B, transportation, audiovisual and additional vendors. ♦ Successful planning and execution of programs while meeting client and attendee satisfaction standards. Survey 4.8 out of 5 ♦ On-site management and logistics with the internal team and all vendors ♦ Million-dollar budget management: developed and managed budgets from pre-planning to final billing with vendors and clients. ♦ Meeting services sales: customer management: personal visits, telephone solicitation, written correspondence ♦ Participation in local industry events; including educational updates (FAM) ♦ Customer management of over 110-125 meetings per year. ♦ Lead internal and external meetings to support status updates and budgets per program. Show less

    • United States
    • Events Services
    • 1 - 100 Employee
    • Director of National Accounts
      • Mar 2015 - Aug 2018

      While my title was focused on operations I was an active team player effectively leading sales, operations teams, billing and sourcing hotels and additional venues for domestic meetings and events. ♦ Sourced, planned, and sold services of EMCVenues. ♦ Negotiated and contracted rates, terms, and conditions for optimal savings for clients and internal gross profit. ♦ Successful detailed organizational planning and execution of programs. ♦ On-site management and logistics. Budget management, meeting services sales, and customer management. ♦ Planned complete logistics, off-site venues, food & beverage, rooming list management, group registration, transportation, entertainment, activities. Show less

    • Events Services
    • 700 & Above Employee
    • Director of Operations at Maxvantage
      • Feb 2009 - 2014

      Responsible for a virtual and onsite team of 10 Sourcing Managers and 10 Project Managers who worked with Fortune 500 companies on meetings, events, incentive programs and product launches. ♦ Logistics overall manager creating standards for the operational team♦ Attended client meetings focused on customer service and client feedback.♦ Liaison with the National/Global Sales offices for major hotel chains including IHG, Marriott, and Hilton brands.

    • Operations Manager at Maxvantage
      • 2007 - 2009

      Team leader of logistics, communication for multiple operational programs domestic and internationally for Fortune 500 companies. ♦ Responsible for two (2) teams of 11 direct reports. ♦ Run daily reports and distribute workloads. ♦ Liaison with the National/Global Sales offices for the major hotel chains including IHG, Marriott and Hilton brands.

    • Sourcing Manager at Maxvantage
      • 2003 - 2007

      I sourced, negotiated, planned, and contracted meetings for a major Pharmaceutical client. Research, sourcing, and negotiation was a daily task with hotel contracts for the GlaxoSmithKline ♦ Consolidation account; Several large programs annually including product launches (2,000+ people) and annual meetings (1,000+ people); ♦ Strong negotiation skills; Maintained tracking of all programs via MOC; Also responsible for sourcing many of the Executive Meetings; ♦ Partnered with hotel vendors to manage the vendor calendar; Contract Compliance for fellow team members ensuring that program-specific and generic terms and conditions were met that were both accurate and legally protective of the client; Presented on-site at GSK when called upon ♦ Negotiated upwards of 100 contracted programs per year. ♦ Planned two hotel/city blitzes for both internal Maritz Travel colleagues and for GSK employees. ♦ Filled in as the MOD for colleagues in the absence of Operations Manager. Show less

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Project Manager
      • Jan 2000 - Jan 2003

      Leader of planning physician-attended meetings for Fortune 500 pharmaceutical companies for up to 400 attendees. ♦ Developed and managed meeting budgets. ♦ Managed meeting registration, rooming lists, banquet and hospitality functions, audiovisual requests, flight manifests, ground transportation, off-site activities. ♦ Developed working relationships with new vendors. ♦ Prepared all correspondence to participants, printed name badges, created attendee gifts, welcome packets, designed meeting signage, supervised on-site meeting assistance. ♦ Post-meeting follow-up hotels and with clients including billing with hotels and vendors. ♦ Participate in meeting presentations to prospective clients. Show less

    • Events Services
    • 700 & Above Employee
    • Senior Meeting Planner
      • 1998 - 2000

      Main point of contact for clients planning all internal client meetings and events. All logistics from air fare, hotels, speakers, audio visual and much more. ♦ A logistics manager for pre planning and on-site meeting and events Main point of contact for clients planning all internal client meetings and events. All logistics from air fare, hotels, speakers, audio visual and much more. ♦ A logistics manager for pre planning and on-site meeting and events

Education

  • Widener University
    1987 - 1989
  • University of Delaware
    1985 - 1986
  • St. Mark's High School
    High School Diploma

Community

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