Experience

Finova Capital, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Director, Business Development

  • Nov 2022 - Present

  Responsible for business development and relationship management of partners (ISVs, ISOs, PayFacs). Finova Capital provides innovative options through MSPs for merchant equipment financing including lease, rental, and purchase options as well as embedded merchant lending for cash advance and working capital loans. There are additionally BNPL and pre-qualification options. MSPs will enjoy digital boarding and an interactive dashboard to track all activity. Check us out at… Show more Responsible for business development and relationship management of partners (ISVs, ISOs, PayFacs). Finova Capital provides innovative options through MSPs for merchant equipment financing including lease, rental, and purchase options as well as embedded merchant lending for cash advance and working capital loans. There are additionally BNPL and pre-qualification options. MSPs will enjoy digital boarding and an interactive dashboard to track all activity. Check us out at www.finovacapital.com Show less



Warpaint Consulting

• United States
• Financial Services

• Founder & CEO

  • Sep 2022 - Present

  Outer Banks, North Carolina Warpaint Consulting is inspired by Genevieve’s upcoming book: My Makeup is My Warpaint - How to Stand Your Ground and Succeed in the War of Being a Woman in Business. Warpaint Consulting provides insights to inspire through consulting, coaching and training to investors, companies, teams and individuals with a focus on business strategy for payments companies and professional and personal development for all people. Follow me and the company page for more information coming soon!



Merchant's PACT

• United States
• Financial Services
• 1 - 100 Employee

• Chief Business Development Officer

  • Mar 2021 - Jul 2022

  Merchant’s PACT has hired 15-year payments industry leader Genevieve Dozier as Chief Business Development Officer to drive strategic growth and partnerships within the financial institution channel. In her new role, Dozier will oversee the consulting services, programs, and integrated partnerships that are offered to financial institutions. She will work closely with Jack Henry’s financial institution clients to provide customized merchant services programs and managed services… Show more Merchant’s PACT has hired 15-year payments industry leader Genevieve Dozier as Chief Business Development Officer to drive strategic growth and partnerships within the financial institution channel. In her new role, Dozier will oversee the consulting services, programs, and integrated partnerships that are offered to financial institutions. She will work closely with Jack Henry’s financial institution clients to provide customized merchant services programs and managed services. Additionally, she will help to identify investment and revenue opportunities that will further the growth of the company. “We are excited for Genevieve to join the team reporting to me to deliver thought leadership, business strategy, exceptional partner management and growth results with her extensive experience especially with financial institutions. She will also lead the efforts of an enhanced participation and sponsorship of our company with Wnet to support empowering and investing in women leadership in the payments industry,” said Tom Wimsett, Chairman & Managing Partner, Merchant’s PACT. Show less



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Business Executive, First Data Partner Solutions

  • Apr 2018 - Mar 2021

  -Director of Sales, Strategy and Account Management for portfolio of 21 retail ISO and Payment Facilitator clients producing over $19M in net revenue within First Data Partner Solutions, led by the former CardConnect executives post acquisition. Responsible for product and services solutions and revenue growth. -In three years I managed over 40 retail, wholesale and FSP ISOs and Payment Facilitators with over $40M in revenue. Each year my goal was $500K in net new revenue sales and I sold… Show more -Director of Sales, Strategy and Account Management for portfolio of 21 retail ISO and Payment Facilitator clients producing over $19M in net revenue within First Data Partner Solutions, led by the former CardConnect executives post acquisition. Responsible for product and services solutions and revenue growth. -In three years I managed over 40 retail, wholesale and FSP ISOs and Payment Facilitators with over $40M in revenue. Each year my goal was $500K in net new revenue sales and I sold $1.5M in 2018, $2M in 2019, $900K in 2020 and $850K in Q1 2021. -Cross sale products include transaction processing, Clover hardware sales, Clover app development, Clover warranty, Equipment Leasing, Merchant Cash Advance, FDHS Hardware sales and deployment, gift cards, boarding, dispute and risk solutions, residual financing, interchange optimization, WEX, Voyager, Card Account Updater and PCI. -Facilitated opportunities for ISOs to do business as agent and payment facilitator in Canada, Latin America, Malaysia, and Singapore. -Managed the contract, pricing and negotiation process for ISO amendments and renewals. -Assessed situations quickly, identify impact or solution and resolve with empathy and sense of urgency while maintaining strong relationships internally to assist with escalation for various departments including boarding, risk, underwriting, reporting and service. -Fiserv purchased First Data July 2019

• Senior Director, Financial Institution Business Development, CardConnect

  • Dec 2016 - Apr 2018

  -Developed strategy and program to grow business for ISO through newly acquired FI partner portfolio -Responsible for increasing merchant sales in over 70 FI relationships through sales support, marketing and training -Created operations and communications process for 105 bank and credit union partners -Provided feedback to management on product, pricing and process strategy -Created a print and digital FI marketing kit to deploy to all partner branches with optional co-branding… Show more -Developed strategy and program to grow business for ISO through newly acquired FI partner portfolio -Responsible for increasing merchant sales in over 70 FI relationships through sales support, marketing and training -Created operations and communications process for 105 bank and credit union partners -Provided feedback to management on product, pricing and process strategy -Created a print and digital FI marketing kit to deploy to all partner branches with optional co-branding -Led and hired a team of 13 business development, merchant sales consultants and local support for FI channel -Exceeded 2017 Q1 goal for approved deals by 48%; Q2 by 57%, Q3 by 40%, Q4 by 32% for 40 active FIs -Ended 2017 with 10% growth YOY volume of $869 Million and 9% growth in net revenue YOY of $7.3 Million. New adds were 107% growth over 2016 and referrals were 239% growth from 2016 -2018: Q1 was 18% above goal and 25% approved deals above Q1 2017, March 2018 was 27% above March 2017 -First Data acquired CardConnect in July 2017.



Ingenico

• France
• Financial Services
• 700 & Above Employee

• Channel Marketing Manager, North America

  • Aug 2016 - Dec 2016

  Alpharetta, Georgia -Served as marketing lead and subject matter expert for all indirect channels, including Acquirers, ISOs, Gateway Providers, Integrators and Distributors in the U.S. to drive sales, retention and partnerships -Collaborated with the Indirect Sales and Account Management teams and the Marketing Services team to develop and execute integrated marketing plans to drive demand generation for all indirect channel customers including email campaigns, white papers, collateral, presentation materials,… Show more -Served as marketing lead and subject matter expert for all indirect channels, including Acquirers, ISOs, Gateway Providers, Integrators and Distributors in the U.S. to drive sales, retention and partnerships -Collaborated with the Indirect Sales and Account Management teams and the Marketing Services team to develop and execute integrated marketing plans to drive demand generation for all indirect channel customers including email campaigns, white papers, collateral, presentation materials, webinars and company/industry profiles on mPOS, Pay at the Table, EMV, NFC and other relevant thought leadership -Managed indirect channel specific; and supported project management of corporate-sponsored activities, such as customer conferences, annual kickoffs, tradeshows and other ad-hoc activities -Analyzed and reported progress against channel marketing goals and ROI within weekly update for all indirect channel marketing activities to be included in the primary Marketing Highlights Report for the Ingenico Group management team Show less



BB&T

• United States
• Financial Services
• 700 & Above Employee

• VP, Debit Card Product Development

  • Aug 2015 - Aug 2016

  Raleigh, NC -Led product, pricing and marketing strategy for over 3.5 Million Consumer and Small Business Debit Cardholders for enhancements, acquisition, penetration and usage -Implemented awareness campaign including electronic and paper marketing (including but not limited to digital banner ads, social media, internal videos) to cardholders on EMV, security, controls, adding their card to Apple Pay and tips for purchasing online as well as other value added benefits of the BB&T Debit Card… Show more -Led product, pricing and marketing strategy for over 3.5 Million Consumer and Small Business Debit Cardholders for enhancements, acquisition, penetration and usage -Implemented awareness campaign including electronic and paper marketing (including but not limited to digital banner ads, social media, internal videos) to cardholders on EMV, security, controls, adding their card to Apple Pay and tips for purchasing online as well as other value added benefits of the BB&T Debit Card. -Worked with internal web services to implement online order feature for business debit card and within the first 10 weeks orders exceeded 1,000 with a 44% conversion rate of page visits; expected Non Interest Income to the Bank over $60,000 annually from these cards. -Worked with several partners including Visa, First Data, Oberthur, Fiserv, Cardlytics, and Argus

• VP, Merchant Services Product Strategy & Sales Support

  • Feb 2014 - Aug 2015

  Wilson, NC -Reported to the Merchant Services President, responsible for a portfolio of 57,000 merchant accounts for all new product development and strategy as well as existing products, pricing strategy, marketing, new and ongoing Merchant Sales Consultant training, and managing the Sales Support team of 9. -Contributed to 10% growth over goal in 2014 in processing volume totaling over $17 Billion and gross revenue totaling $370 Million for product, marketing and large corporate sales efforts… Show more -Reported to the Merchant Services President, responsible for a portfolio of 57,000 merchant accounts for all new product development and strategy as well as existing products, pricing strategy, marketing, new and ongoing Merchant Sales Consultant training, and managing the Sales Support team of 9. -Contributed to 10% growth over goal in 2014 in processing volume totaling over $17 Billion and gross revenue totaling $370 Million for product, marketing and large corporate sales efforts. Individually sold a $150 Million annual sales volume, 35+ location restaurant chain in 2015. -Stayed abreast of all industry trends and produced a monthly newsletter for the most pertinent information as well as weekly updates for the Bank’s Senior Leadership Team. -Managed over 20 third party vendors including terminal hardware manufacturers and distributors (The Phoenix Group), processors including TSYS, Paymentech, and Global, payment gateways, VARs, and other partners including ISVs and technology startups for product, contracts, pricing, marketing, promotions, and issues through referral, reseller and co-seller relationships -Implemented new products such as hardware and software for EMV including Ingenico and VeriFone, mPOS (specifically iPad with VeriFone GlobalBay Merchant and NCR Silver), Womply and CrossCheck -Began deploying NFC enabled hardware to be able to accept Apple Pay on October 30, 2014 following the Apple announcement. This effort included ensuring stock, marketing and training sales team and thousands of bank employees. -Responsible for the EMV strategy to include bi-weekly meetings, marketing, training, communication, product readiness for all card present devices and awareness to clients, prospects, staff, and all BB&T Bank associates. Performed webinars and presented to 50 CFOs in person at the Treasury Services Client Advisory board as well as other Senior Leaders. Upgraded 50% of terminal merchants, 15,000 merchants for EMV and NFC in 4 months.

• VP, Merchant Services Manager of Sales Support

  • Aug 2011 - Feb 2014

  Wison, NC -Reported to the SVP, Head of Sales and managed a new team of 6 Sales Support Managers (SSMs) whose responsibilities included assisting 80 Merchant Sales Consultants and District Sales Managers with account acquisition serving as technical product and pricing experts, providing product demos to merchant prospects and approving pricing at low margins for prospects that processed over $5 Million annual card sales volume and performing comparisons against their current rates and fees. -In 2013… Show more -Reported to the SVP, Head of Sales and managed a new team of 6 Sales Support Managers (SSMs) whose responsibilities included assisting 80 Merchant Sales Consultants and District Sales Managers with account acquisition serving as technical product and pricing experts, providing product demos to merchant prospects and approving pricing at low margins for prospects that processed over $5 Million annual card sales volume and performing comparisons against their current rates and fees. -In 2013 the team priced over 581 accounts that were acquired for over $776 Million annual card sales volume. They took over 7,500 inbound calls and responded to over 81 RFPs which we acquired 7 for an 11.5% win ratio. -Recruited, reorganized and developed a strong team by providing ongoing training, holding weekly staff meetings, assigned additional responsibilities which ultimately elevated morale and performance. -Assisted with retention efforts by performing rate reviews and offered comparisons for existing clients -Consistently provided Marketing, Product, Client Service, Retention and Implementation feedback -Served as event planner for Annual Merchant Sales Meeting with attendees totaling 150 including communication with all parties involved, vendors, staff and presenters and logistics including sponsorships of the entire three day conference for 9 years

• AVP, Merchant Services Product Development

  • Jun 2006 - Aug 2011

  Wilson, NC -Accepted into BB&T’s Leadership Development Program upon college graduation and graduated the 6 month program with a concentration in Bankcard & Merchant Services. Studied all aspects of the financial service industries with a focus on leadership skills such as coaching, team building and delegation -Developed and maintained a comprehensive knowledge of merchant services products reporting to the Product Manager including hardware/software, check services, gift/loyalty card programs… Show more -Accepted into BB&T’s Leadership Development Program upon college graduation and graduated the 6 month program with a concentration in Bankcard & Merchant Services. Studied all aspects of the financial service industries with a focus on leadership skills such as coaching, team building and delegation -Developed and maintained a comprehensive knowledge of merchant services products reporting to the Product Manager including hardware/software, check services, gift/loyalty card programs, wireless applications, and mobile -Served as implementation manager for new products including VeriFone PAYware Mobile, 6 virtual terminal/eCommerce solutions (Authorize.Net, TrustCommerce, Global Transport, Charge Anywhere, eProcessing Network, and SkipJack), and 3 lines of card terminals (VeriFone, Exadigm, and Hypercom/Equinox) including strategy development, market segmentation, competitive analysis and financial analysis through business case to training -Designed various marketing materials to use for internal and external efforts, including training videos, sales aids, eCommerce pages/ads, direct mail offers, and industry ads for Merchant Services and Commercial BankCard including Corporate, Purchasing, and Fleet card -Contributed to a 38% in account growth and 58% in volume growth for two consecutive years due to increased bank awareness from internal training 30 regions, 1800 branches and marketing efforts