Experience

New Horizons South Florida & Caribbean

• United States
• Information Technology & Services
• 1 - 100 Employee

• Director of Operations & Training

  • May 2022 - Oct 2023

  Fort Lauderdale, Florida, United States • Provided cross-functional leadership and mentoring, effectively overseeing the training and development of sales personnel to improve service delivery and customer value. • Educated team members on how to utilize the CRM system to create opportunities, orders, and how to request additional items from the Operations team as needed, creating a collaborative environment. • Served as a key liaison responsible for breaking down silos between departments by increasing communication among… Show more • Provided cross-functional leadership and mentoring, effectively overseeing the training and development of sales personnel to improve service delivery and customer value. • Educated team members on how to utilize the CRM system to create opportunities, orders, and how to request additional items from the Operations team as needed, creating a collaborative environment. • Served as a key liaison responsible for breaking down silos between departments by increasing communication among teams, ultimately eliminating process bottlenecks and facilitating improved working relationships to achieve operational objectives and key results. • Maintained daily correspondence with five direct reports and ensured access to required resources to perform job duties in an effective and efficient manner. • Empowered personnel to grow and succeed by facilitating additional trainings and development initiatives, including initiating project management/Six Sigma competencies and AWS skills.

• Sales Operations Analyst

  • Feb 2020 - May 2022

  Plantation, Florida, United States

• Sales Operations Coordinator

  • Aug 2017 - Feb 2020

  Plantation, Florida • Engaged with internal and external stakeholders such as New Horizons personnel and vendors to support the delivery of sales operations requirements including enrollments and trainings. • Performed reporting duties based on sales opportunities, utilizing Excel and Power BI to create comprehensive insights; collaborated with Accounting to facilitate robust datasets. • Navigated the COVID-19 pandemic by pursuing additional training and development on systems and applications such as… Show more • Engaged with internal and external stakeholders such as New Horizons personnel and vendors to support the delivery of sales operations requirements including enrollments and trainings. • Performed reporting duties based on sales opportunities, utilizing Excel and Power BI to create comprehensive insights; collaborated with Accounting to facilitate robust datasets. • Navigated the COVID-19 pandemic by pursuing additional training and development on systems and applications such as Power BI; leveraged new skillsets to connect CRM systems to SharePoint to enable more elaborate and comprehensive reporting from different sources.

• IT Facilities Coordinator

  • Aug 2015 - Aug 2017

  Plantation, Florida, United States • Oversaw the coordination of building space allocation and layout, communication services, and facility expansion by planning budgets and scheduling modifications, including cost estimates. • Managed telecommunication duties in addition to installing hardware and software systems, troubleshooting a variety of technical issues, and establishing network security measures.



Harmony Development Co. LLC

• United States
• Real Estate
• 1 - 100 Employee

• IT Technician

  • Jun 2015 - Aug 2015

  Orlando, Florida Area • Installed hardware and software to ensure optimal network operation; additionally, supervised repair and troubleshooting as needed to prevent downtime or security vulnerabilities. • Provided technical support both on-site and via the phone or email.



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Customer Service Representative

  • Sep 2014 - Jun 2015

  • Displayed exemplary customer service as a Health and Welfare benefits specialist in an inbound call center managing accounts on CSPro running on a Citrix environment. • Assisted customers in completing annual enrollment on the company’s benefits website. • Held and maintained satisfactory customer service evaluations by team manager.