Cherilin Tam
Administrator & Customer Service Representative at Russell Aquatics Swim School- Claim this Profile
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Bio
Credentials
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2010 Community Programs (Community Hours)
City of Richmond HillSep, 2010- Oct, 2024 -
Tier Two (1 hour) Accessible Customer Service Training Workshop
City of Richmond HillJun, 2010- Oct, 2024 -
Elementary International Language Program Diploma (Chinese: Cantonese)
York Region District School BoardSep, 2009- Oct, 2024 -
Standard First Aid, CPR and AED
Canadian Red Cross
Experience
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Russell Aquatics Swim School
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Canada
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Recreational Facilities
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1 - 100 Employee
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Administrator & Customer Service Representative
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May 2022 - Present
- Assist clients with inquiries and registrations.- Assist and resolve any client issues.- Execute daily administrative duties such as answering phone, emails, filing and customer service duties.- Take payments and address outstanding balances.- Manage client accounts on iClass.- Manage and build class schedules for all sessions. - Assist clients with inquiries and registrations.- Assist and resolve any client issues.- Execute daily administrative duties such as answering phone, emails, filing and customer service duties.- Take payments and address outstanding balances.- Manage client accounts on iClass.- Manage and build class schedules for all sessions.
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Kids & Company
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Canada
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Individual and Family Services
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300 - 400 Employee
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Parent Customer Service Representative
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Aug 2021 - May 2022
- Enrolment Coordinator- Answer parent questions and concerns via phone and email- Calls to new start families for quality assurance and feedback- Manage emails and child registrations/inquires for new centres- Track centre tours, provide follow up, ask for feedback and send registration details- Track all exit dates of children that we withdrawn- Manage Client Profiles & Billing- Compile all location weekly reports to condense and bring to Director of Enrolment - Enrolment Coordinator- Answer parent questions and concerns via phone and email- Calls to new start families for quality assurance and feedback- Manage emails and child registrations/inquires for new centres- Track centre tours, provide follow up, ask for feedback and send registration details- Track all exit dates of children that we withdrawn- Manage Client Profiles & Billing- Compile all location weekly reports to condense and bring to Director of Enrolment
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York Region District School Board
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Canada
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Higher Education
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700 & Above Employee
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Casual Educational Assistant
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Jan 2020 - Apr 2021
- Work on multidisciplinary teams in Elementary and Secondary Schools settings to support children and youth with learning, developmental, behaviour and/or physical disabilities.- Follow students’ IEP, IAP or safety plans. - Provide direct support such as behaviour management, and/or counselling to enable the students to function in the school setting.- Help students set and achieve goals.- Assist with any toileting, lifting, feeding and physical interventions when needed.- Bus and recess duty to ensure the safety of students as well to develop relationships.- Provide support to all student through both educational and personal struggles.- Be an active member by ensuring the safety and success of students and colleagues within the school.
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Childventures Early Learning Academy
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Canada
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Education
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100 - 200 Employee
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Early Childhood Assistant
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Jul 2018 - Oct 2019
- Worked on a multidisciplinary team in the Infant Program. - Supported Toddler, Preschool and JK/SK Programs when needed for extra support or ratio based.- Implemented HighScope Curriculum, Baby Sign Program and Montessori programming and activities.- Maintained routine and order within the class.- Assisted with toileting, lifting, and feeding.- Created and filed students’ Developmental Profiles and reports for when they graduate to the next program.- Data entry of students’ information. and daily reports.- Worked with variety of technologies such as Himama childcare computer/IPad system for documenting child reports for parents and the company.- Participated in team meetings, workshops and professional development days.- Supported patrons in a professional manner with their questions and/or concerns.
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Lullaboo Nursery and Childcare Center Inc
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Canada
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Individual and Family Services
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1 - 100 Employee
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Early Childhood Educator
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Sep 2017 - Jul 2018
- Early Childhood Educator in the School Age program.- Worked on a multidisciplinary team as an Early Childhood Assistant in the Preschool Program.- Assisted and planned daily educational programming in accordance to the curriculum “How Does Learning Happen?”- Planned and developed monthly interest planning to create engaging programming for children.- Maintained routine and order within the class.- Assisted with toileting, lifting, and feeding. - Participated and interacted in team meetings and workshops.- Worked with variety of technologies such as ICare childcare computer/IPad system for documenting child reports for parents and the company.- Supported patrons in a professional manner with their questions and/or concerns.
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Student Intern: Child and Youth Care Counsellor
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Sep 2015 - Jan 2016
- Worked a on team of child and youth workers to provide safe residential houses for female youth.- Created and ran monthly therapeutic programming for residents to help promote social and life skills.- Provided daily care for youths such as meal preparation and providing transportation for youth.- Documentations such as how to construct daily logs and incident reports. - Worked a on team of child and youth workers to provide safe residential houses for female youth.- Created and ran monthly therapeutic programming for residents to help promote social and life skills.- Provided daily care for youths such as meal preparation and providing transportation for youth.- Documentations such as how to construct daily logs and incident reports.
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York Region District School Board
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Canada
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Higher Education
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700 & Above Employee
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Student Intern: Child and Youth Care Counsellor
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Sep 2014 - Apr 2015
- Worked on a multidisciplinary team to support children with variety of learning, developmental, and behavioural disabilities. - Provided direct support such as behaviour management, and/or therapeutic activities to enable the students to function in the school setting.- Provided support to all student through both educational and personal struggles. - Worked on a multidisciplinary team to support children with variety of learning, developmental, and behavioural disabilities. - Provided direct support such as behaviour management, and/or therapeutic activities to enable the students to function in the school setting.- Provided support to all student through both educational and personal struggles.
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Education
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Ryerson University
Bachelor of Arts - BA, Child and Youth Care
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