Ryan Puccino

Associate Account Manager - Renewal at Gateway Specialty Insurance
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Philadelphia

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Credentials

  • Property and Casualty Insurance Producer License - PA
    Pennsylvania Insurance Department
    Apr, 2022
    - Oct, 2024
  • Hootsuite Platform Certification
    Hootsuite
    Oct, 2021
    - Oct, 2024
  • Bloomberg Market Concepts Certification
    Bloomberg LP
    Dec, 2020
    - Oct, 2024

Experience

  • Gateway Specialty Insurance
    • United States
    • Insurance
    • 1 - 100 Employee
    • Associate Account Manager - Renewal
      • Mar 2023 - Present

      Analyze, submit, and process renewal business in accordance with company objectives and market guidelines in order to achieve the company’s renewal retention goal. Process customer requests including quotes and endorsements within company service standards. Review quotes for accuracy before sending to customers.Make outbound phone calls to follow up on renewals. Communicate coverage and selling points effectively in an effort to educate customers on advantages of retaining their business. Create and maintain positive relationships with customers and carriers.Respond to customer emails and phone calls in compliance with company service standards. Retain the company’s renewing book of business. Pursue continuing education programs for both professional and personal development. Show less

    • Customer Service Associate
      • Jan 2022 - Mar 2023

      Provided the highest standard of customer service. Entered quotes into the Agency Information Manager (AIM) database. Processed and delivered insurance binders and invoices to customers.Assisted account managers with the sales process, worked with the Sales and Marketing team on various projects, and reported on results. Issued policies and adhered to the company's service promise to customers. Assisted in the processing and servicing of issued policies in combination with account managers to obtain and process endorsements, cancellations, and other administrative tasks.Collaborated with the Accounting and Compliance teams to delegate, track, and coordinate various surplus lines documents. Accurately documented all transactions and conversations with agents and carriers in the Agency Information Manager (AIM) database. Carried out other duties and responsibilities as needed. Show less

    • College Help Program Intern
      • Jun 2021 - Dec 2021

      Followed up with agents who inquired about placing business with the company. Communicated with customers to obtain agency contact information.Developed and delivered insurance proposals to customers. Generated and updated various production reports for the company.Assisted the Sales and Marketing team with market research, created email advertisements and social media posts, tracked customer contact information, and completed other marketing-specific activities as needed. Assisted leadership with various tasks, projects, and presentations. Show less

  • Vizion Group
    • United States
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Public Relations Intern
      • Jan 2021 - Apr 2021

      Drafted, edited, and finalized press releases, fact sheets, and advances for news and events pertaining to the APGA Tour, a non-profit organization for minority golfers associated with the PGA TOUR. Managed player bios and maintained media contact lists for the APGA Tour. Wrote content marketing articles for the National Dog Show. Handled external communications with industry contacts to execute client deliverables. Drafted, edited, and finalized press releases, fact sheets, and advances for news and events pertaining to the APGA Tour, a non-profit organization for minority golfers associated with the PGA TOUR. Managed player bios and maintained media contact lists for the APGA Tour. Wrote content marketing articles for the National Dog Show. Handled external communications with industry contacts to execute client deliverables.

  • McNeil, Gray & Rice
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Public Relations Intern
      • Mar 2020 - May 2020

      Persuaded senior management at high-tech companies throughout the U.S. to participate in unique editorial opportunities by presenting the business benefits that the editorial opportunities provided. Discussed possible presentation technique modifications with the public relations manager based on previous conversations with senior management at the high-tech companies. Recognized by the agency as a Top Performer and consistently praised by the public relations manager for my contributions. Show less

Education

  • Villanova University
    Bachelor of Arts - BA, Communication, Minors: Business and Marketing
    2018 - 2021

Community

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