Ara Grigsby
Dual Rate Supervisor at Bally's Shreveport Hotel & Casino- Claim this Profile
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Topline Score
Bio
Credentials
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Full Stack Web Development - Certificate of Completion
Tech Talent & StrategyMar, 2023- Oct, 2024 -
Certified Help Desk Specialist
Bossier Parish Community CollegeMay, 2022- Oct, 2024 -
Computer Repair
Bossier Parish Community CollegeMay, 2022- Oct, 2024 -
Claims Adjuster
Louisiana Department of InsuranceOct, 2022- Oct, 2024
Experience
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Bally's Shreveport Hotel & Casino
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United States
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Hospitality
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1 - 100 Employee
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Dual Rate Supervisor
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Feb 2023 - Present
• Promoted an environment of fairness and entertainment by overseeing all poker games and ensuring proper standards were maintained • Onboarded and trained incoming dealers on efficiency, quick accounting, maintaining positive customer interactions and how to perform under pressure • Managed teams of more than 20 colleagues, coaching them on compliance and regulatory best practices and motivating them to deliver top-tier customer service in a fast paced environment • Mediated conflict amongst team members and customers to maintain an enjoyable environment for all parties, creating plans for resolution when needed • Re-arranged and edited team schedules to accommodate for changes in employee needs and daily priorities • Oversaw a floor bank of $205,000, monitoring throughout shifts to ensure proper balance Ensured all paperwork and inventory was properly maintained and accounted for Show less
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Progressive Insurance
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United States
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Insurance
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700 & Above Employee
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Claims Adjuster
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May 2022 - Jan 2023
• End to end case management for insured and claimant parties, including orchestrating statement collection, collaborating with other insurance carriers and legal representation, organizing repair and vehicle rentals • Investigate gathered case evidence and documents to recreate the sequence of events leading up to and during the accident • Manage case database on an ongoing basis • Collaborate cross functionally with different in-house teams to deliver exceptional and timely results • Educate policy holders on current elections and advised of non-elected policy features to enhance future experiences Show less
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Integrated Solutions Specialist
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Oct 2021 - May 2022
• Provided complimentary in-home service to up to 30 new and existing customers weekly, ensuring a seamless onboarding process after new service installation • Negotiated new product sales and recruited new business in 70% of retained group through upselling and product education • Educated clients on available and potential products to guarantee their personal or business success using AT&T products • Demonstrated how all current and potential tools can be integrated to create a seamless, comprehensive experience • Successfully managed the resolution of customer issues through email and phone in a high volume environment, consistently achieving a 100% customer satisfaction rating • Demonstrated strong collaboration skills by working closely with cross-functional teams to drive timely incident resolutions • Contributed to the development of methodologies, best practices, and techniques to improve the support process Show less
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Eldorado Resort Casino - Reno, NV
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United States
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Hospitality
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100 - 200 Employee
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Dual Rate Supervisor
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Aug 2018 - Oct 2021
• Promoted an environment of fairness and entertainment by overseeing all poker games and ensuring proper standards were maintained • Onboarded and trained incoming dealers on efficiency, quick accounting, maintaining positive customer interactions and how to perform under pressure • Managed teams of more than 15 colleagues, coaching them on compliance and regulatory best practices and motivating them to deliver top-tier customer service in a fast paced environment • Mediated conflict amongst team members and customers to maintain an enjoyable environment for all parties, creating plans for resolution when needed • Re-arranged and edited team schedules to accommodate for changes in employee needs and daily priorities • Oversaw a floor bank of $80,000, monitoring throughout shifts to ensure proper balance Ensured all paperwork and inventory was properly maintained and accounted for Show less
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In Home Expert
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Nov 2017 - May 2018
• Provided complimentary in-home service to up to 20 new and existing customers weekly, ensuring a seamless onboarding process after new service installation• Negotiated new product sales and recruited new business in 65% of retained group through upselling and product education• Educated clients on available and potential products to guarantee their personal or business success using AT&T products• Demonstrated how all current and potential tools can be integrated to create a seamless, comprehensive experience• Successfully managed the resolution of customer issues through email and phone in a high volume environment, consistently achieving a 94% customer satisfaction rating• Demonstrated strong collaboration skills by working closely with cross-functional teams to drive timely incident resolutions• Contributed to the development of methodologies, best practices, and techniques to improve the support process Show less
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Retail Sales Consultant
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Jan 2017 - Nov 2017
•Retained approx. 87% of new AT&T customers by providing top-tier customer service to every customer, every time•Negotiated new product sales and recruited new business through upselling and product education•Educated clients on available and potential products to guarantee their personal or business success using AT&T products•Demonstrated how all current and potential tools can be integrated to create a seamless, comprehensive experience
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Education
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Bossier Parish Community College
Associate of Science - AS, Computer Information Systems -
Northwestern State University
Bachelor's degree, General Studies
Community
