Heather Mark, PMP
Recreation & Culture Supervisor at Town of Hinton- Claim this Profile
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Spanish Full professional proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Conflict Resolution and Negotiation Certificate
NAIT (Northern Alberta Institute of Technology)Aug, 2022- Nov, 2024 -
Equity, Diversity, and Inclusion Certificate
NAIT (Northern Alberta Institute of Technology)May, 2022- Nov, 2024 -
Basic Incident Command System (ICS 1-200) Certificate
NAIT (Northern Alberta Institute of Technology)Mar, 2022- Nov, 2024 -
Basic Incident Command System (ICS I-100) Certificate
Government of AlbertaJul, 2021- Nov, 2024 -
Indigenous Canada
University of AlbertaNov, 2020- Nov, 2024 -
SACE Recognizing and Responding to Sexual Violence
Sexual Assault Centre of Edmonton (SACE)Nov, 2020- Nov, 2024 -
Gender Based Analysis Plus (GBA+)
Government of CanadaAug, 2020- Nov, 2024 -
Certificate in International Learning (CIL)
University of AlbertaApr, 2020- Nov, 2024 -
Certificate of Translation Studies (EN-ES)
University of AlbertaApr, 2020- Nov, 2024 -
Emerging Leaders Program (ELP)
University of Alberta Students' UnionJan, 2017- Nov, 2024 -
Project Management Professional (PMP)®
Project Management InstituteJun, 2023- Nov, 2024 -
Standard First Aid CPR C and AED
Lifesaving Society Alberta and Northwest TerritoriesJun, 2022- Nov, 2024
Experience
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Town of Hinton
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Canada
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Government Administration
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1 - 100 Employee
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Recreation & Culture Supervisor
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Nov 2022 - Present
- Assessed current practices, protocols, and performance measures; made recommendations to improve operational efficiencies by harnessing the technical knowledge of the operations team and championing creative ideas to bolster efficiencies - Identified needs, conducted industry research, and interviewed subject matter experts to develop concise reports and plans to improve leisure provision within the Rec. Centre; initiated, coordinated, made recommendations, and managed the implementation of solutions in response to corporate direction as supervisory authority- Oversaw the development of standards, practices and guidelines for customer service staff while providing leadership, guidance, mentoring, advice, coaching and feedback to direct reports regarding work plans, strategies, and completion of work assignments Show less
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Administrative Intern
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Jun 2021 - Nov 2022
- High degree of judgment, political acumen and discretion; ability to analyze, problem solve and mediate complex situations with multiple stakeholders; strong networking and relationship building skills; and ability to handle matters of a confidential/sensitive nature as it relates to Council, senior staff, management and unionized employees as demonstrated through preparation for Fall 2022 Collective Bargaining Agreement Negotiations - Considerable project management experience, managing complex assignments from inception through to implementation with minimal direction while balancing political, community, and stakeholder interests; through the creation, presentation, deliberation and administration of the 2023 capital and operating budgets - Extensive experience in strategic policy development, planning and analysis, strategy development and design, and program evaluation, embedding a reconciliation and equity lens through leading the Land Acknowledgement Working Committee, authoring the Welcoming and Inclusive Community Policy, and facilitating inclusion of DEI themes during Strategic Planning- Considerable experience in leading and working constructively within multi-disciplinary teams, including engaging, influencing, and working constructively within a complex multi-stakeholder environment as project lead for Council Code of Conduct reviews- Managed, tracked, assessed, and assigned all Freedom of Information and Protective of Privacy and media requests, monitored public and politically sensitive issues, implemented actions for satisfactory resolutions, and completed relevant follow-up action with respect to election activities as the Returning Officer for the 2021 Municipal Election Show less
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Alberta Academic Review Ltd
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Edmonton, Canada Area
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Founding Publisher, Board President
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Aug 2016 - Jan 2021
- Built relationships with stakeholders to acquire funding, filed taxes and maintained meticulous fiscal records in accordance with non-profit Board status under the Societies Act - Onboarded and trained volunteers by establishing organizational policy, providing guidance, and mentoring to facilitate growth opportunities for academics early in their careers - Presented and coordinated advertisement initiatives to expand the scope of academic engagement for the multidisciplinary journal, developed consistent advertising guidelines for the organization Show less
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Education
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2015 - 2020
University of Alberta
Bachelor of Arts - BA, Major: History; Minor: Spanish Language and Literature -
2018 - 2018
Universidad de Granada
Spanish - Advanced Grammar and Composition
Community
