IT Engineer

• May 2022 - Present

• Microsoft Azure, Endpoint and Office 365 • Windows Server• Active Directory administration, folders, permissions and Windows Desktop management• Workstation imaging, pre-deployment configurations • Microsoft Azure, Endpoint and Office 365 • Windows Server• Active Directory administration, folders, permissions and Windows Desktop management• Workstation imaging, pre-deployment configurations

IT Technician

• Feb 2016 - May 2022

RightMark Real Estate, Real IQ Property and Avacare Australia and New Zealand (Oct 2020 - Present).• Previously an independent consultant, privately contracted to a top agent at SFR Property, NAI Harcourts and Century 21 Commercial (Feb 2016 – Oct 2020).• Maintaining networks, providing technical support and solving technical issues as they arise• Monitoring and maintaining computer systems, installing and configuring hardware and software RightMark Real Estate, Real IQ Property and Avacare Australia and New Zealand (Oct 2020 - Present).• Previously an independent consultant, privately contracted to a top agent at SFR Property, NAI Harcourts and Century 21 Commercial (Feb 2016 – Oct 2020).• Maintaining networks, providing technical support and solving technical issues as they arise• Monitoring and maintaining computer systems, installing and configuring hardware and software

Team Member

• Mar 2018 - Feb 2022

• Using Oracle systems for hire shop, merchandising, inventory management, stock transfers, customer orders, click/drive and collect at the service desk and trade orders at the trade desk.• Communicated in person, and via phone and email for deliveries and to assist customers.• Trained other team members. • Using Oracle systems for hire shop, merchandising, inventory management, stock transfers, customer orders, click/drive and collect at the service desk and trade orders at the trade desk.• Communicated in person, and via phone and email for deliveries and to assist customers.• Trained other team members.

Database Administrator and Team Leader - Team Consulting Project

• Jul 2019 - Nov 2019

• Digitised the previously email-based Course Analysis, Review and Renewal (CARR) process• Built Microsoft Access database with container/login/folder structure to allow multiple ‘clients’ information to be stored separately• Produced forms in WordPress, pre-filled with process information (i.e. School, Name of course and ID, CARR team names)• Created reminder system in WordPress, for approaching deadlines and deadlines met/exceeded, with connected traffic light task completion system to indicate progress for each task• Established guidelines and step by step explanation for each part of the process• Provided admin access to update forms / adjust timeline / update guidelines

Intern

• Jul 2019 - Oct 2019

• Used Microsoft Power BI to create and maintain interactive dashboards manipulate, model, and visualise live business financial data on a month-to-date and year-to-date basis for managerial decision-making, with an app format for mobile devices, accessed through cloud business accounts.• Built and maintained linked databases in Microsoft Excel to manipulate and feed the live data to the dashboards from daily and monthly financial data reports.• Trained employees and created instructional and troubleshooting manuals for them to maintain the dashboards and databases for after my internship period had ended.• Original project completed by me in under 1/3rd of the planned duration, then developed on my own initiative in the remaining time.

Crew Member

• Feb 2017 - Mar 2018