Experience

DSFederal

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• QA Manager

  • Jun 2018 - Present

  IV&V SME, HHS OCIO-OPS NGITS Program -Serves as senior IV&V test engineer and Subject Matter Expert (SME) for the HHS OCIO-OPS NGITS program -Perform independent testing of the development projects and updates to validate that the target system meets its critical requirements -Perform third party audits to ensure that proper procedures are followed and expected results are obtained -Develop documentation templates to ensure all task deliverables, documentation, and artifacts adhere to the HHS EPLC policies, process, and templates -Create documentation, write test plans, test procedures, test cases, and test results reports, and deliver updates as required for Operational Readiness Review (ORR) -Write, edit, and review user instructions and Knowledge articles (KA) communication documents for pilot testing or general HHS communications. Ensure that the instructions or communications are clear and concise in plain language -Establish project schedule and provide level of efforts (LOE), collect, organize, and update data for dashboard creation Project Manager, HHS OCIO-OPS NGITS Program -Served as a project manager and analyst for the Go-To-Market project under HHS Office of the CIO Next Generation IT Services (NGITS) program management and integration -Created project charter with business cases, defined project scope, analyzed existing process and suggested improvements -Analyzed and review return on investment (ROI) with customers and stakeholders to obtain buy-in and support -Established goals and timeline, and tracked progress with updates to the related stakeholders -Streamlined procuring and deploying process of laptops to HHS customers to reduce costs and increase efficiency -Reduced time from placing laptop order to delivery; reduce shipping costs; maximize use of laptop warranty period; reduce number of players and handoffs involved in inventory management -Improved record tracking and keeping and reduced deskside deployment costs with Lean Six Sigma approach Show less



Trusted Force at the United States Mint

• Washington D.C.

• Test Engineer

  • Aug 2015 - Feb 2017

  -Performed daily manual test, monthly maintenance functional test, and disaster recovery exercise on U.S. Mint's intranet, servers, and web based applications. (Documentum, SharePoint, Hyperion, etc.) -Translated requirements into executable test plans and documented test cases and results in HP ALM Quality Center. Identified, reported, and tracked defects and issues throughout test cycles and retested after defects are addressed -Tested and verified the migration efforts throughout WCMS project on WordPress CMS -Reviewed functional requirements document (FRD) for content, design, or functionality changes on usmint.gov website, and verified changes for client's UAT approval -Suggested content or usability changes to the outward customer facing U.S. Mint website. -Wrote, tagged documents, and performed Section 508 compliance test for U.S. Mint internet and intranet websites, web applications, as well as published documents, with JAWS and PDF accessibility tool. Suggested or conducted remediations when issues or improvement opportunities were identified -Planned production schedule for the new changes and improvements to be implemented on staging for verification, and then execute to push for production. -Coordinated with development and QA team throughout the develop and testing processes using Serena PVCS Version Manager to ensure the usmint.gov website files are well managed on development and testing servers -Facilitated sprint meetings to collaborate with product owner, project team members, and stakeholders on product goals and scopes, development progress, and impediments, and published time sensitive web content updates for new product releases and press conferences -Created and maintained system design documents, user manuals, and architecture diagrams for U.S.Mint's in-house applications and coin design competition in SharePoint for team access -Converted user guides into online HTML help pages for easy access to user community Show less



Kunion

• Project Manager

  • Mar 2008 - Jun 2015

  Full software and web application development life cycle management. Scrum Master, sprint planning, spring backlog breakdown. Project progress monitoring and problem solving. Project operation and scheduling. Technical briefing. Full software and web application development life cycle management. Scrum Master, sprint planning, spring backlog breakdown. Project progress monitoring and problem solving. Project operation and scheduling. Technical briefing.



VIAVI Solutions

• United States
• Telecommunications
• 700 & Above Employee

• Technical Writer

  • Nov 2004 - Nov 2006

  User manual and technical documentation authoring, Online and embedded help system development and maintenance. SME interviewing. Requirements analysis. Technical publications process and standard guidelines development. User manual and technical documentation authoring, Online and embedded help system development and maintenance. SME interviewing. Requirements analysis. Technical publications process and standard guidelines development.



Foxconn Technology Group

• Taiwan

• Technical Writer

  • Apr 2002 - Apr 2004

  User documentation and technical documentation authoring and maintenance. Graphic design and modification. Technical drawings and diagrams creation. Translation coordination. Hardware, software and UI prototype testing. User documentation and technical documentation authoring and maintenance. Graphic design and modification. Technical drawings and diagrams creation. Translation coordination. Hardware, software and UI prototype testing.