Experience

Zantio IT A/S

• Denmark
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Customer Experience

  • Aug 2023 - Present



ZeroNorth

• Denmark
• Software Development
• 100 - 200 Employee

• Director of Customer Experience

  • Nov 2022 - Aug 2023

• Team Lead & Senior Customer Success Manager

  • May 2022 - Oct 2022

  Responsibilities:- Developing the Customer Success function in ZN- Building playbooks - Create structure and procedures - Onboard new CSM team members- Product releases - Customer feedback into actions - Help scale team and processes for a succesfull onboarding of customers- Focus on key customers- Part of recruitment for CS team

• Senior Customer Success Manager

  • May 2021 - May 2022

  Responsibilities:- Ensure a successful onboarding and integration of customers to the platform, for our customers to take full advantage of the platform capabilities- Building customer and partner relationships, understanding their need for building a joint businesscase- Ensure full and successful adoption of our platform- Trusted advisor to our team and customers- Drive new business

• Customer Success Manager

  • Apr 2020 - May 2021

  Maersk Tankers has launched a new standalone digital business which will help reduce CO2 emissions in support of the shipping industry’s on-going efforts towards sustainability and increase earnings by optimizing on vessels’ bunker spend.We are an independent spin-off of Maersk Tankers, recently launched as a standalone tech start-up. ZeroNorth was founded to change the shipping industry through digitalisation. We strive to help our customers optimise their business through vessel performance while reducing CO2 emissions. We build software that turns complex data into actions based on US dollar impact and enables vessel owners and operators to continuously optimise their businesses in real time. Show less



Lauritzen Bulkers A/S

• Denmark
• Truck Transportation
• 1 - 100 Employee

• Operations Manager

  • Jul 2019 - Apr 2020

• Assistant Operations Manager

  • May 2017 - Jun 2019



Inchcape Shipping Services

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Sales Manager

  • Feb 2016 - May 2017

  Inchcape Shipping Services (ISS) is the world's leading maritime and logistic service provider. With a global Network of some 300 offices across 70 countries and a 4000 strong workforce, Inchcape have been supporting global trade for over 150 years. ISS provides landside Commercial and humanitarian logistics, transit, offshore support, information and data, as well as a range of associated maritime services and innovative voyage-management technology. The Company additionally offers a growing range of outsourcing services including global crew and marine spares logistics, port hub agency management and sophisticated Enterprise Ressource Planning solutions through its subsidiary ShipNet. Show less



Monjasa

• Denmark
• Maritime Transportation
• 200 - 300 Employee

• Bunker Trader

  • Feb 2012 - Feb 2016

  Monjasa is a worldwide bunker supplier. Our young, dynamic and highly qualified trader team together with our professional operational staff provide you with the best service in the industry. Monjasa is more than just a bunker company. We strive to be innovative every day. Working in the bunker industry demands not only an international overview, but also a local knowledge in the areas in which we operate. It is all about continuously educating the workforce about the inherent risks of handling products like ours. It is also about choosing the right business partners who have the same high standards as we do. The owners of Monjasa are always searching for new business areas and markets with opportunities. This has resulted in establishment of various independent companies which represent each their specific activity within the group. Below is a description of both the social and corporate values within the Monjasa Group. In Monjasa we work basis our four values, Respect, Ambition, Curiosity, Smile & Joy. Through excellence, we want to be our costumer’s first choice! Show less



Coffeebrewer Nordic

• Middelfart

• Sales assistant and Academy coordinator

  • Jun 2009 - Jan 2012

  Coffebrewer Nordic is the innovative company that has invented and designed the Coffebrewer - The Coffeebrewer is best described as a single-brew French press. Inside the pouch is a filter with 18g of freshly ground specialty coffee. To brew 2 cups of delicious coffee, all you need to do is: open, pour 300ml hot water into the pouch, and let it brew 2-4 minutes. In our mind – coffee is inherently a “people’s drink”. It’s brewed and enjoyed by millions of people and is the energy source that keeps us going – day in and day out. Therefore we think it’s time to celebrate this drink, appreciate the taste, it’s true characteristics and not least to acknowledge the people behing this drink – the coffee farmer! Thus, our mission is to make people enjoy and appreciate great coffee – anywhere, anytime! Responsibilities: Sales assistant: - Sales (Finding new costumers/areas, taking care of existing costumers) - Purchasing - Apply navision to the company - Make it userfriendly - Storage - Freight forwarder, responsible for freight agreements - Advertising Academy coordinator: - Sales (make sure the academy is booked) - Service the costumers (Make sure the restaurant is booked, rooms are looking good, take care of any wishes i.e. coffee courses, courses with a coach etc.) Show less