Customer Service Consultant

• Apr 2021 - Present

Service Consultant

• Aug 2020 - Apr 2021

Business Development Center Manager

• Dec 2019 - Aug 2020

Service Business Development Center Manager

Small Business Relationship Banker

• Aug 2019 - Dec 2019

Relationship Banker

• Oct 2018 - Dec 2019

∙ Maximized the depth of the client relationship by partnering with lending, insurance and merchant service specialists.∙ Maintained a portfolio of new and existing clients to discover their financial needs and provide the best product and recommendations.∙ Created strategies to strengthen client retention and expand wealth management portfolio.∙ Assist managers with daily operations of branch and lead team of bankers to operate branch efficiently.∙ Executed operational activities such as international and domestic wires, issuing debit cards, application of credit cards, and sales of business banking products including merchant services. Show less

Sales & Leasing Consultant

• Feb 2013 - Sep 2018

∙ Maintained strong and extensive knowledge of all vehicle features, makes, and models and inventory in order to consistently provide the best customer service. ∙ Cohesively worked with sales managers to ensure individual and department sales goals are over exceeded and timely met. ∙ Presented vehicle prices, interest, and payment numbers to customers, provided financial advice; communicated with sales managers and finance managers in order to close deals and maintain loyal customer base. ∙ Performed discovery calls to identify client needs and provide solutions to locals within the community. ∙ Established long term relationship with customers and developed a pattern of repeat sales, client loyalty and referrals. Show less

Restaurant Staff Member

• Aug 2012 - Feb 2013

∙ Prepared a variety of foods and beverages according to supervisors' instructions. ∙ Responsible for the sanitation of restaurant and operation of dishwasher machines & tables. ∙ Conducted final check of food items prior to serving customers to ensure quality maintenance. ∙ Maintained serving standards and followed all regulations while performing duties. ∙ Provided services and complied with sanitary standards. ∙ Prepared a variety of foods and beverages according to supervisors' instructions. ∙ Responsible for the sanitation of restaurant and operation of dishwasher machines & tables. ∙ Conducted final check of food items prior to serving customers to ensure quality maintenance. ∙ Maintained serving standards and followed all regulations while performing duties. ∙ Provided services and complied with sanitary standards.