Experience

Dutch Sherpas

• Netherlands
• Business Consulting and Services
• 1 - 100 Employee

• Projectmanager en Consultant

  • Jan 2023 - Present

  Oisterwijk, Noord-Brabant, Nederland Sector Healthcare - Cure - Advisory reports on P2P process optimization and automation - Consultant article master data - Consultant integral contract management Sector Education - Spend Analysis: reporting of the most important findings and conclusions for purchasing and finance.



Kuehne+Nagel

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Manager Customer Service Contract Logistics

  • Oct 2021 - Sep 2022

  Veghel, Noord-Brabant, Netherlands FMCG Food Accounts: - Unilever - Mars Wrigley Responsibilities: - management, coaching and motivation of the team - personal development of individual employees - optimization of internal and external processes and service - customer relationship management and customer contracts - central contact/escalation point for customers - business reviews with customers - drafting and monitoring service levels , KPIs - creating management reports Qualities:… Show more FMCG Food Accounts: - Unilever - Mars Wrigley Responsibilities: - management, coaching and motivation of the team - personal development of individual employees - optimization of internal and external processes and service - customer relationship management and customer contracts - central contact/escalation point for customers - business reviews with customers - drafting and monitoring service levels , KPIs - creating management reports Qualities: Accurate | driven | eye for quality | customer focus | integrity | strong communicator | team player Show less



Amway Supply Chain Services B.V.

• Site Leader Venlo facility

  • Jan 2020 - Dec 2020

  Venlo In addition to my position as Manager Supply Chain Services Europe, I have the general management and responsibility for the Venlo site. Additional duties and responsibilities: • Guiding and supporting the restructuring of the Venlo Supply Chain organization • Representing the corporate organization to the Works Council and legal support parties • COVID-19 crisis management • Central contact point for all ABG Venlo employees

• Manager Supply Chain Services Europe

  • Mar 2017 - Dec 2020

  Venlo, The Netherlands Main duties and responsibilities: • Member of Marketing & Sales Executive Team Amway Europe for strategy and policy with regard to supply chain subjects such as: - Distribution footprint & service in Europe - Geopolitical challenges regarding product availability - Stock availability - Digitalization - Customer satisfaction • Facility Management location Venlo since mid-2018 • Leading an international team of 13 service and facility specialists •… Show more Main duties and responsibilities: • Member of Marketing & Sales Executive Team Amway Europe for strategy and policy with regard to supply chain subjects such as: - Distribution footprint & service in Europe - Geopolitical challenges regarding product availability - Stock availability - Digitalization - Customer satisfaction • Facility Management location Venlo since mid-2018 • Leading an international team of 13 service and facility specialists • Reporting to Vice President Supply Chain Europe & Russia

• Manager Customer Relations Europe

  • Jun 2005 - Mar 2017

  Venlo Main duties and responsibilities: • Member MT Venlo for strategy and policy within the European supply chain organization • Promote customer interests and optimize customer satisfaction • Creating customer information & communication • Creating a customer focused organizational culture • Initiate and coordinate process and service improvements • Leading an international team of 13 service and returns specialists • Reporting to Director Supply Chain Europe & Russia

• Group Leader Customer Service

  • Jun 2002 - Jun 2005

  Venlo, The Netherlands Centralization of several European logistics activities in a central warehouse and distribution center in Venlo, in 2002, created the need for a department that represented the interests of our customers. As Group Leader Customer Service, I have given this completely new department a face and content, not only to the customer but also to the internal organization. Main duties and responsibilities: • Leading a team of 10 service and returns specialists • Handling and resolving… Show more Centralization of several European logistics activities in a central warehouse and distribution center in Venlo, in 2002, created the need for a department that represented the interests of our customers. As Group Leader Customer Service, I have given this completely new department a face and content, not only to the customer but also to the internal organization. Main duties and responsibilities: • Leading a team of 10 service and returns specialists • Handling and resolving complaints and irregularities • Handling returns • Monitoring service via reports and KPIs • Creating flexibility within standardized organizational processes • Reporting to Manager Operations



Fortisbank

• Accountmanager

  • Nov 1998 - Jun 2002

  Arnhem - Nijmegen | The Netherlands



EKI B.V.

• Medewerker Verkoop Binnendienst

  • Jun 1996 - Nov 1998

  Nijmegen en omgeving, Nederland



Uitgeverij Business Events

• Commercieel Redactioneel Medewerker

  • Jan 1993 - Dec 1995

  Nijmegen en omgeving, Nederland