Senior Manager

• Sep 2017 - Present

(Practice Lead, Enterprise Architect, Solution Architect, Technical Architect) * Practice Lead for Public Sector, part of the Wellington Leadership Team * Line manager of five members of the Practice team, * Work with public sector customers to identify business deficiencies and aspirations and align these with strategic plans, * Design and map customer journeys articulating the customer experience and highlight positive and negative processes, * Model business capability in line with the customer journey to highlight business maturity and to identify priority programmes of work, * Craft and model solutions within Salesforce to deliver value and process efficiencies, * Technical expert in Salesforce, specifically Public Sector Solutions * Lead and support projects providing technical and consulting advice and know-how, * Provide solution architecture and application architecture support for Salesforce, * Coach, mentor and train across all levels in professionalism, consulting and technology.