Experience

Lucid Day

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Growth

  • Jun 2023 - Present

  Develop and execute growth strategies aligned with overall company objectives. Drive customer acquisition efforts by optimizing lead generation and conversion funnels. Enhance customer satisfaction, loyalty, and retention through targeted initiatives. Harness the power of data analysis to measure and track growth metrics. Foster a culture of experimentation and continuous optimization. Collaborate cross-functionally with marketing, sales, product, and customer… Show more Develop and execute growth strategies aligned with overall company objectives. Drive customer acquisition efforts by optimizing lead generation and conversion funnels. Enhance customer satisfaction, loyalty, and retention through targeted initiatives. Harness the power of data analysis to measure and track growth metrics. Foster a culture of experimentation and continuous optimization. Collaborate cross-functionally with marketing, sales, product, and customer success teams. Identify and explore new business opportunities, partnerships, and innovation avenues. Show less



Corecentra

• United States
• Software Development
• 1 - 100 Employee

• Director of Customer Success and Delivery

  • 2021 - May 2023

  Houston, Texas Area Develop adoption and customer success strategies across industries, using tailored approaches to boost satisfaction, loyalty, and retention rates. Roll out an Analytics Platform that empowers customers to track, measure, and report on ESG metrics, driving positive impact and alignment with ESG strategies. Spearhead a new client acquisition strategy for the nonprofit industry, market insights, and relationship-building skills for business expansion. Execute a comprehensive… Show more Develop adoption and customer success strategies across industries, using tailored approaches to boost satisfaction, loyalty, and retention rates. Roll out an Analytics Platform that empowers customers to track, measure, and report on ESG metrics, driving positive impact and alignment with ESG strategies. Spearhead a new client acquisition strategy for the nonprofit industry, market insights, and relationship-building skills for business expansion. Execute a comprehensive product testing strategy to improve product quality and customer satisfaction. Collaborate with customers to develop comprehensive ESG strategies, identifying relevant metrics, tracking and reporting methods, and aligning with applicable frameworks. Collaborate with sales teams to develop and implement inbound sales strategies, resulting in increased lead generation and business growth across multiple industries. Identify and automate time-consuming manual processes, streamline workflows, reduce costs, and enhance customer satisfaction through collaboration with internal teams and external stakeholders. Identify cross-selling and up-selling opportunities for company products and services, resulting in increased revenue and customer retention. Engage customers throughout the implementation process, providing personalized support and guidance to align software with unique needs and objectives, and drive growth and sustainability. Accelerate customer adoption by delivering exceptional training, onboarding, and ongoing support services. Lead by example, and inspire team members through continuous coaching, mentoring, and guidance to promote a culture of excellence, innovation, and continuous improvement. Work closely with the CEO, CRO, and Product Team to capture and analyze customer and market feedback, inform growth strategies, and shape product development roadmap.

• Head of Revenue Operations

  • 2018 - 2021

  Oversee all operations related to revenue generation and growth (Pre-Sales, Sales, Delivery, and Customer Success) Built out sales and delivery teams (hiring and training an initial team of 4) Led Go-To Market projects to define 4 customer segments and build a $3M+ pipeline Created customer success and delivery process to drive value adoptions across customer base Increased outbound conversion rate by 15% Supported hiring dedicated sales and marketing team… Show more Oversee all operations related to revenue generation and growth (Pre-Sales, Sales, Delivery, and Customer Success) Built out sales and delivery teams (hiring and training an initial team of 4) Led Go-To Market projects to define 4 customer segments and build a $3M+ pipeline Created customer success and delivery process to drive value adoptions across customer base Increased outbound conversion rate by 15% Supported hiring dedicated sales and marketing team (transitioning focus into Professional Services and Customer Success at scale) Technology Expertise: Custom Software Development, BI & DV (Zoho Analytics, BigQuery, Power BI, Tucan, Sisense, Domo), PPM (Jira, Toggle, Meistertask, Trello, Asana, Clickup, Monday.com), CRM (Salesforce, Hubspot)



Coresona LLC

• Growth & GTM Advisor

  • 2021 - May 2023

  Work with stakeholders (client executives) & internal GTM teams to launch new products & service offerings Support Sales teams to build a pipeline Owned product strategy & roadmap for internal solutions



Governance360 Enterprise Solutions Inc.

• United States
• Information Technology & Services

• Business Development Specialist

  • 2017 - 2018

  Partnered closely with Product Analytics team to collect data insights to measure product improvements Developed a pipeline for new markets by conducting market research and working with network / strategic partners Developed and executed strategies for discovering and securing new business opportunities either locally, regionally, or nationally

• Senior Implementation Consultant

  • 2016 - 2017

  Houston, Texas, United States Successfully supported implementations of projects for our Oil & Gas clients Conducted training (train the trainer) workshops & created custom knowledge-base for clients Owned technical requirements gathering and configuration Co-Lead Agile scrum teams with a Managing Director counterpart Partner closely with the Product Analytics team to collect data insights to measure improvements made to products



GeoComputing Group LLC

• United States
• Oil and Gas
• 1 - 100 Employee

• Software Consultant

  • Apr 2015 - Jan 2016

  Houston, Texas Supported enterprise software implementations for 3 major customers Conducted on-site requirements gathering meetings to build project scope Facilitate user testing, training, and support clients on custom applications Advise on the technical approach chosen for vendors and the time & cost for that approach