Experience

Pierce County Library System

• United States
• Libraries
• 100 - 200 Employee

• IT Infrastructure and Operations Administrator

  • Jul 2018 - Apr 2022

  Enjoyment. Community. Fun! What a super way to serve my neighbors around the county. Helping people from all walks of life find a connection with imagination and technology at the Library!Currently, I manage a sharp team of NetSysOps Specialists and SysTechs who show me everyday that they love helping people. Our aim as an IT Infrastructure Services team is to maintain and improve technology at our 19 branches, spread over 1,800 sq. miles, serving nearly 360K library card-holding citizens. You might be one of our customers enjoying some of the thousands of free e-books and audio-books, hundreds of free e-sources (repair manuals, law library, consumer reports, ancestry sites), free e-learning tools (LinkedIn learning, Microsoft certifications), or printing and internet services at our locations throughout the south sound.Our team of IT pros keep our systems humming like storage arrays, virtual servers, mobile management, VOIP telephony, identity management, collaborative spaces, catalog databases, distributed deployment, ERP/HCM, and tons more.

• IT Infrastructure and Operations Administrator

  • Jul 2018 - Jul 2018



Xyngular Corporation

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Executive Member

  • Aug 2011 - Jul 2018

  My entrepreneurial proving ground, Xyngular has allowed me to develop skills in recruiting, leading, training, and mentoring a large team of diverse people. In this relationally driven business model, I discovered that my success is demonstrated in building people more than products. In just 14 months, I grew from product purchaser to rapid recruiter garnering a team of over 220 like-minded people. Our group sales was clocked from zero to over $120,000/mo. I had a blast helping dozens of aspiring leaders in our customized monthly training, also writing appealing promotional materials, reaching out through social media, designing and publishing online tracking forms, and creating a professional format for sharing at fairs and trade shows. I was publicly recognized for these accomplishments and rewarded generously, including 5 all-expenses-paid trips to Dubai, the Caribbean, Mexican Riviera, Las Vegas and Sundance. Yet, most rewarding are the lifelong friends I've met along the way.



Lighthouse Christian Center (Puyallup, WA)

• Communications & Small Groups Pastor

  • Oct 2006 - Jun 2012

  IT/Communications: administering, configuring, and troubleshooting information systems, managing vendor relationships, managing support staff, creating and publishing digital and print pieces, designing websites, creating content, training staff and volunteer web editors, and coordinating application integration. Directed data and systems migration from stand-alone to SQL Server. Managed support staff for website, desktops, and network infrastructure. Initiated and managed two website redesign projects with vendors, volunteers, and staff. Developed and implemented thin-client, touch-screen kiosks for child safety check-in.Relational pastoral work: prayer, counseling, teaching, training, mentoring. Focused on small groups, deaf community and prayer ministries. Officiated for weddings and funerals. Participated in community events for outreach.



World Vision

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Business Analyst

  • Jun 2005 - Oct 2006

  Participated in a high-performance web development team assessing and documenting scope and requirements for online child sponsorship feature. Applied standard application testing methodologies, wrote scripts, conducted testing, and developed use case diagrams. Provided daily reporting on KPIs, including page load times and transaction abandonment points to help marketing business unit and developers improve UX and conversion rates of prospective donors. Analyzed business processes culminating in writing "as-is" and "to-be" use-case diagrams.

• Technical Research Analyst II

  • Oct 2003 - Jun 2005

  Designed and managed new Test Lab project for micro-systems evaluation and testing. Evaluated, tested, and implemented new end-point security, digital signage, and mobile device solutions.

• Network & Technical Operations Lead

  • Aug 2001 - Sep 2003

  Managed desktop support team of twelve phone and floor technicians (tier 1 and 2). Managed standard desktop deployment team of four Client Administrators (tier 3+). Improved change management practices for entire network operations center and business continuity. Collaborated with Call Center on new digital audio quality assurance tools to improve response times.

• Systems Administrator II

  • Jan 1996 - Jul 2001

  Administration and management of mobile, desktop and server systems for local, national, and international staff. Developed and implemented organization’s first Standard Desktop Environment. Managed project and technicians for two enterprise-wide Windows deployments. Identified, evaluated, and administered an automated asset management system. Administered MS SQL Server database for Human Resources/Payroll and Helpdesk.