Experience

Advanced Technologies Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Administrator

  • Jun 2018 - Present

  Responsible for the infrastructure designed for inmate enablement, including over 160 remote sites, across 16 states, and their servers, their networks utilizing a combination of Cisco and Ubiquiti equipment, and the maintenance and upkeep of over 2000 remote computers. Responsible for the successful implementation and upgrade of the network and infrastructure for multiple clients across five states in multiple detention and prison institutions. Responsible for managing IIS sites for customer facing interaction and internal services in our production and test environments. Responsible for code roll outs for our inmate enablement sites and services in both our test and production environments.



Mediacom Communications

• United States
• Telecommunications
• 700 & Above Employee

• NOC Specialist 1

  • Feb 2017 - May 2018

  Responsible for monitoring and troubleshooting of an infrastructure network. Isolate and diagnose faults and escalate to higher departments to resolve issues identified within the network. Manage the release and deployment of network changes in accordance with company policies and regulations. Responsible for monitoring and troubleshooting of an infrastructure network. Isolate and diagnose faults and escalate to higher departments to resolve issues identified within the network. Manage the release and deployment of network changes in accordance with company policies and regulations.



Radial Inc.

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Network Operations Center Specialist

  • Jun 2014 - Dec 2016

  Providing first line end-user technical support via phone and email. Managing the support queue to insure client and internal SLA's are met. Providing desktop and laptop end-user support for common Windows issues (Vista and Win 7). Providing support for Microsoft Office and other common desktop software packages (Adobe, Zip, etc.). Providing user account and email administration (password reset, account creation/disabling, distribution lists, etc.) Remote printer administration (mapping, reset, clearing, etc.) Troubleshooting and isolating malware infection. Providing desktop phone support. First level application support for Manhattan WMOS Warehouse Management, Innotrac Command Center, Innotrac Printing Services, SmartInfo management, and SQL account creation. Create and maintain technical operations documents. Escalation point for external or internal support issues. Consult with clients, other employees, and IT personnel on IT Support needs.



Innotrac

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Scheduling Coordinator

  • Nov 2012 - Jun 2014

  Scheduling ARRIS and Direct Response Customer Service Representatives to ensure that service level is met in accordance to our contractual obligations. Created, implemented, and maintain an Access database designed to record the number of First Call Resolutions of our Retail clients. This database also allows the exportation of gathered data to an Excel document that would show the location of calls based on ZIP codes for use in marketing or promotions. Responsible for calculating sick and vacation time and maintaining the spreadsheets with this data daily. Acting as backup for our Reports Administrator for running the daily calls recaps or reports. Also act as backup for the Retail and Direct Response Customer Response Center Supervisors when billing is due.

• Real Time Analyst

  • Jul 2012 - Nov 2012

  Monitored, maintained, and managed services levels, abandon rates, and the customer service representatives to meet contractual obligations to our numerous clients. Responsible for managing tardy employees, early quits, long lunches, and any excused or unexcused absences into a database designed to track employee’s attendance. Maintained and updated the daily charts and graphs with real time data in order to make accurate staffing decisions.

• CSR/Tier 1 Tech Support for Motorola Mobility

  • Jun 2011 - Jul 2012

  I provide technical support on behalf of Motorola Mobility for home networking devices (Cable/DSL modems and gateways), home video products such as set top boxes, signal boosters, and Timbuktu software.



SET Family Medical Clinic

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Graphic Artist

  • Sep 2010 - Jun 2011

  Volunteer work as a graphic artist doing file size management and reworking photos for presentation purposes Volunteer work as a graphic artist doing file size management and reworking photos for presentation purposes



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Graphic Artist/Temp. Contract Worker

  • Nov 2010 - Dec 2010

  Was contracted to Sanborn for a short project to use my Adobe Photoshop expertise to edit their aerial photography for use with true orthographic maps of New York City. Was contracted to Sanborn for a short project to use my Adobe Photoshop expertise to edit their aerial photography for use with true orthographic maps of New York City.



GameStop

• United States
• Retail
• 700 & Above Employee

• Temp/Seasonal Games Advisor

  • Nov 2010 - Dec 2010

  Working as a cashier, customer sales associate, and seasonal worker for Gamestop Inc. Working as a cashier, customer sales associate, and seasonal worker for Gamestop Inc.



EDMC

• United States
• Education Management
• 700 & Above Employee

• Library Assistant

  • Apr 2007 - Sep 2009

  While working as a work/study employee for The Art Institute of Colorado, my responsibilities included: -Circulation of the books -Maintaining order and organization of the shelves and periodicals -Opening and closing of the library -Computer assistance and technology debugging -Updating and entering new periodicals and magazines into the library management system While working as a work/study employee for The Art Institute of Colorado, my responsibilities included: -Circulation of the books -Maintaining order and organization of the shelves and periodicals -Opening and closing of the library -Computer assistance and technology debugging -Updating and entering new periodicals and magazines into the library management system



Artist Rendering, LLC

• Aurora, Colorado

• Intern

  • Apr 2009 - May 2009

  Worked for Mr. Ryan Johnson of Artist Rendering based in Aurora, CO. My job responsibilities include production of Photoshop documents such as storyboards, simple cartography creation, background plates for PowerPoint presentations, and matte painting for plates for Modo 3d animations. Worked for Mr. Ryan Johnson of Artist Rendering based in Aurora, CO. My job responsibilities include production of Photoshop documents such as storyboards, simple cartography creation, background plates for PowerPoint presentations, and matte painting for plates for Modo 3d animations.



Colorado Association of Career Colleges and Schools

• Greater Denver Area

• Graphic Artist

  • Jun 2008 - Jul 2008

  Redesigned their logo for a name transition late Summer 2008 Redesigned their logo for a name transition late Summer 2008



Boy Scouts of America

• United States
• Civic and Social Organizations
• 700 & Above Employee

• Graphic Artist

  • May 2002 - May 2002

  Created the logo on the side of their troop trailer Created the logo on the side of their troop trailer