Client Relations Specialist

• Aug 2021 - Present

• Assessed client's marketing needs, collaborating and actualizing ideas presented.• Developed monthly summaries to assess each client's metrics and determine targets for follow-up plans. Lead to 20-30% increase in campaign success.• Planned marketing initiatives and leveraged referral networks to promote business development and secure 5-figure project budgets.• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-campaign follow-up and client relations.• Entrusted to make sure that clients are always satisfied throughout their whole experience with Spawnic.

Client Relations Associate

• Nov 2020 - Aug 2021

Assistant Manager / Tech Lead

• May 2021 - Present

• Led technology integration efforts, provided technical solutions for day-to-day operations and strategic planning. • Revamped and optimized Shopify website, yielding a 280% increase in e-commerce revenue.• Oversee all graphic design, utilizing Adobe Creative Cloud: Photoshop, Illustrator, Indesign, as well as Figma and Canva.• Incubated a work culture initiative that raised employee satisfaction rates by 30%.• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.• Established and optimized schedules of 19 team members to keep coverage and service in line with forecasted demands.• Advised management, business and technical staff on solutions using specific domains or technology.

Marketing Strategist

• Apr 2022 - Present

• Pitched a successful marketing proposal targeting both offline and online consumers by designing a multi-pronged, comprehensive marketing strategy.• Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.• Generated a 30% increase in sales through effective networking and marketing strategies to grow new business and increase productivity.• Led projects to redesign and diversify strategies and revitalize social media presence.• Measured and evaluated company social performance to present weekly findings to management.

Co-Founder / Admin

• Jun 2016 - Present

• Launched a Canada-wide premier marketplace with over 17,000 members to buy, sell, trade sneakers and streetwear.• Collaborated with other businesses, co-organized events as well as pop-ups, giveaways and fundraisers raising over $4600 for an array of causes. • Launched a Canada-wide premier marketplace with over 17,000 members to buy, sell, trade sneakers and streetwear.• Collaborated with other businesses, co-organized events as well as pop-ups, giveaways and fundraisers raising over $4600 for an array of causes.

Sales Advisor

• Dec 2018 - May 2019

• Maintained current knowledge of applicable sales and product changes in order to provide the best possible service for all customer needs.• Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance.• Used consultative sales approach to understand customer needs and recommend relevant offerings, consistently meeting and exceeding daily sales target of $900. • Maintained current knowledge of applicable sales and product changes in order to provide the best possible service for all customer needs.• Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance.• Used consultative sales approach to understand customer needs and recommend relevant offerings, consistently meeting and exceeding daily sales target of $900.

Sales Associate / Cashier

• May 2018 - Dec 2018

• Achieved and exceeded sales goals, setting store record for highest loyalty program registrations. 78.8KPI• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.• Applied security and loss prevention training toward recognizing risks and reducing store theft by $400 weekly.• Maintain store visual appeal, engage customers and promote specific merchandise.• Used POS system to process sales, returns, online orders and gift card activations.