Experience

altE Store

• United States
• Renewables & Environment
• 1 - 100 Employee

• Sales Support Representative

  • Mar 2021 - Present

  Responsible for managing all incoming leads from various sources (web, phone, referrals, and applications), assisting customers through the pre-sales process and helping them resolve any concerns or questions they may have prior to being assigned to a Technical Sales Rep for design and quoting.



Surviving the Golden Age

• Music
• 1 - 100 Employee

• Senior Writer

  • May 2015 - Present



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• WOM Coordinator

  • Apr 2011 - Jan 2021

• Business Services Support Professional

  • Mar 2010 - Apr 2011

  •Providing technical troubleshooting of customer premise equipment including: personal computers, laptops, telephone systems, eMTA’s, modems, routers, and software to understand the root cause of the problem•Driving first call resolution as a primary focus, and proactively supporting repeat callers, including outbound calls to customers to gain a deeper problem understanding, to give progress status, and to confirm issue resolution, on an as needed basis•Maintaining a comprehensive understanding of Comcast’s telecommunications products and services delivery infrastructure•Responsible for troubleshooting escalated or specialized customer issues•Handling repair coordination and customer support for multiple products•Delivering a “premier” level of technical support and service to customers utilizing Comcast’s products and services



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Database Maintenance Coordinator

  • 1999 - 2009

  •Maintained database integrity for multiple billing systems to ensure effective deployment of cable products.•Updated serviceability status information on all customer accounts.•Procured valid node and rate center information utilizing mapping software to facilitate streamlined product installations.•Monitored and reviewed all new addresses for E911 compliance.•Supported town readiness for the launching of all new digital cable, high speed internet, and telephony services.•Attended launch status meetings and conference calls in an effort to hypothesize possible obstacles and determine solutions.•Authored exceptions tracking spreadsheets for the purpose of eliminating wasteful installations where some services weren’t currently being provided.•Facilitated Pay Per View team in implementing all required day to day operations.•Led the Tap Audit Project for the region by delegating Tap Audit exceptions work to contractor, and reviewing work for accuracy.•Trained all contracted Database Maintenance Coordinators on billing systems and daily work responsibilities, resulting in a high quality work group.•Assisted supervisor and project management team in implementing Address Request Form for CCAs in work process.•Awarded PACE (People Achieving Company Excellence) Award three times for Database Maintenance.

• Customer Care Associate

  • 1997 - 1999



Renter's Choice

• Executive Assistant Manager

  • 1996 - 1997

  •Facilitated all hiring, training, sales, store operations, budget preparation, and inventory ordering processes. Consistently commended for running a highly efficient store.•Coordinated all sales team activities by delegating customer account responsibilities.•Monitored customer sales and maintained operational work flow.•Implemented accounts receivables, merchandise preparation, and delivery.