Sr. Liability Claims Adjuster

• May 2021 - Present

Claims Agent II

• Mar 2021 - May 2021

PC Claims Adjuster

• Oct 2018 - Mar 2021

Manage a range of complex claims that include first and third-party property claims, vehicle accidents, bodily injury claims, public official including law enforcement, and sovereign immunity claims. • Make initial contact with clients, claimants, and attorneys; maintain single point of contact and complete communication to ensure all parties receive updated information regarding claim. • Investigate liability on behalf of my clients and serve as single point of contact for the client's, claimants, and attorneys; as well as provide claim updates to client's, claimants, and attorneys. • Review claim documentation, including incident reports, police reports, 768.28 notices, pre-suit as well as suit filed demands, and settlements. • I determine all needed investigations after categorizing the type of claim; while evaluating, settling or denying claims, as warranted. • Work closely with defense attorneys and manage litigated claims. • Attend investigation interviews with involved parties, depositions, mediations, as well as court trials. Also, go to accident or incident locations for investigation, photographs, and interviews with parties. • I review and confirm that reinsurers have been notified when claims and/or reserves reach certain levels per company standards. As well as handle excess recovery claims for the Property and Casualty Department as well as the Worker’s Compensation Department. • I assess claims for possible subrogation opportunities as well as excess recovery. Pursue all Property and Casualty Subrogation claims on behalf of the company. • When telecommuting, keeps in constant communication with my peers and management, as well as client's and attorneys. • I am strongly organized and have a great ability to function effectively under tight time constraints, while consistently meeting strict deadlines. Maintain my claim listing and make timely payments.

Claims Representative

• Mar 2016 - Mar 2018

Auto Property Damage and Coverage Review Investigate coverage and liability and serve as single point of contact for insured, claimants, and attorneys; provide follow-up with all parties and close file upon issuance of payments. • Make initial contact with clients, claimants, and attorneys; maintain single point of contact and complete communication to ensure all parties receive updated information regarding claim. • Investigate coverage on all claims reported. • Review claim documentation, including police reports, rental bills, and subrogation documents to update claim. • Monitor claim requests, investigate claims, and resolve problems. Collaborate with team managers to obtain further approval, as needed. • Serve as Original Company trainer, educating new team members on company procedures. Initiated and created a claim handling training guide. • Maintain claim listing. • Mentor peers, providing support in attaining personal and professional goals. • Telecommute and keeps in contact communication with my peers and management.

Claims Adjuster

• Jun 2006 - Nov 2015

Auto Property Damage and Injury Claims Associate Support claim specialist and serve as contact for insured, claimants, and attorneys; provide follow-up with all parties and close file upon issuance of payments. • Make initial contact with clients, claimants, and attorneys; maintain communication to ensure all parties receive updated information regarding claim. • Resolve customer inquiries, issues, and complaints ranging from issuing payments for vehicle repairs to injury updates / claim information. Ensure vehicles are repairable and brand titles accordingly. • Review claim documentation, including police reports, medical bills, rental bills, and uninsured motorist or bodily injury demands to update claim. • Monitor claim requests, investigate claims, and resolve problems. Collaborate with claim specialists or team managers to obtain further approval, as needed. • Serve as departmental trainer, educating new team members on company procedures and claim handling processes. Function as primary contact and subject matter expert to verify information. • Mentor peers, providing support in attaining personal and professional goals. • Recognized for leading the department in submitting the most claims for recovery/subrogation and training other associates on the steps of recovery with the state for restitution.

Site Coordinator

• 2006 - 2010

Site Coordinator in Cayman Islands • Responsible day of weigh-in to work with commission and verify what they will need the day of event • Responsible day of weigh-in to get the fighters on the scale to weigh-in • Responsible on the day of event to set-up event location (chairs, ring, tables, dressing rooms, etc.) as well as EMS, Police, security, food vendors, DJ, announcer, photographers and media. • Responsible on the day of event to work with commission and verify that they have all they need and are taken care of • Responsible on the day of event to get the fighters music for them to walk into the ring and to call them when it is their time to fight • Responsible on the day of event to hold money for the fighters and commissioner to be paid after the event. • During the event make sure the sponsor and taken care of • Bring in the Special Guest to the event and make sure the security has them protected if needed (or requested) Marketing, Publicist and Site Coordinator in Florida Do the same as the above Plus the following: • Contact local media weeks before the event to get the fighters on the radio and in/on the news to announce the fight • Work with the promoter on marketing the event • Work with the talent/fighter on preparing them with what to say to the media regarding the event • Network locally for and with sponsors

Assistant to Section Manager

• 2005 - 2006

Commercial Property and Commercial Auto and Injury Claims Damage • Oversee receptionist area, including greeting visitors and responding to telephone calls. • Ordered office supplies, • Filing claims in file room, • Support claim representatives and issue payments. • Support claim representatives by making initial contact with clients, claimants, and attorneys within 2 hours of claims being created. • Review claim documentation, including police reports, medical bills, rental bills, and uninsured motorist or bodily injury demands to update claim. • Book travel plans for the department (Food and Lodging)

Assistant Buyer

• Sep 1998 - Feb 2001

Assisted Associate Buyers Small Housewares and House Radio Buyers for 4 stores stock. • Assisted Associate Buyer and Buyer in negotiating buying terms with vendors (price, quantity, delivery terms) • Assisted Associate Buyers in reconciling discrepancies related to Purchase Orders • Assisted Associate Buyers in reconciling discrepancies related to receiving and shipping • Assisted the Buyer in completing the forecast • Collaborated with the 4 Store Department Managers and vendors to create the product placements • Developed a point of view about product assortment and business opportunities. • Established and maintained vendor relationships; updated • Managed merchandising re-orders • Monitored operations and store issues • Participated in weekly market appointments • Provided complete follow through on all aspects of responsibility • Served as the point person for troubleshooting sales / vendor issues such as short shipments, late delivery