Experience

Hub Technical Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Systems Engineer

  • Aug 2014 - Present

  • Design and install HP Storage Solutions • Design and implement infrastructures ranging from small business to public school systems • Develop project plans, coordinate schedules and expectations with clients and staff • Evaluate and document network infrastructures • Implement and maintain blade switches, blade servers, virtualization, cloud offerings, etc. • Design and install HP Storage Solutions • Design and implement infrastructures ranging from small business to public school systems • Develop project plans, coordinate schedules and expectations with clients and staff • Evaluate and document network infrastructures • Implement and maintain blade switches, blade servers, virtualization, cloud offerings, etc.



PCTroubleshooters

• Warwick ri

• IT Services Director

  • Jun 2013 - Jul 2014

  • Senior Engineer leading project and troubleshooting escalation tickets • Design and installation of Servers, BDR solutions, Office 365, Dropbox, etc. • Develop project plans and coordinate resources with Dispatch • Evaluate and document networks • Coordinate with sales and clients to transition new clients from current IT providers • Assist with the design and development of proposals, projection of cost, and statements of work • Participate in sales presentations • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions • Streamlined practice management software through creation of workflows and scheduled reporting • Coordinate employee training for professional development and advancement • Improve and document new business processes and flows Show less



Innovia Consulting

• United States
• Information Technology and Services
• 1 - 100 Employee

• IT Services Manager

  • Feb 2012 - Jun 2013

  • Proved effective management of field engineers and management of the helpdesk • Conducted SOX assessments • Responsible for reviewing and posting employee service time on a timely basis, aligning this with defined billing periods • Coordinated with sales to transition new clients from the sales team to the service team • Assisted with the development and review of proposals and job cost projections • Participated in sales presentations • Developed and presented presentations for CES sponsored marketing events • Managed IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions • Established and maintained regular written and in-person communications with partners • Collaborated with the CES management team and contributed to the development of effective service programs for current and prospective clients • Developed, implemented and managed operational standards, policies and procedures • Mentored employees and assisted in their continual professional development and advancement • Handled all client escalations to ensure client satisfaction • Managed client projects to ensure that projects are done on time, within budget, and in alignment with client expectations Show less



TechKnowledge Advisors

• System and Network Engineer

  • May 2008 - Feb 2012

  • Systems/Network Engineer Manager maintaining IT solutions for small to medium size businesses in the greater Boston area while ensuring 100% customer satisfaction • Worked with clients to meet HIPAA compliancy as well as CMR 17 personal information compliancy • Optimized and developed existing or new processes and tools geared towards improving efficiency and customer satisfaction • Managed client engagements and service requests as both a lead engineer and manager level. • Managed customer service department, technicians, internal and external training • Served as escalation for customer service issues and managed and improved escalation response procedures • Recommended, designed, and implemented IT solutions for customers best interest and overall profitability margin • Developed the help desk and created processes and response procedures • Created the first internal help desk position and formulated new business strategy for the overall direction of the company • Acted as a lead engineer developing project plans, specifying goals, strategy, staffing, scheduling, identified risks, created contingency plans and allocated resources • Provided ongoing maintenance and made regular visits and service visits to assure stability of customers networks • Provided the single point of contact for customer communication including plans, status, problem reporting, problem resolution, and customer feedback • Obtained pricing and estimated labor hours to develop proposals as well as statements of work Show less



Carousel Industries

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Engineer

  • 2005 - 2008

  • Lead engineer in large projects ranging from Voip/unified communications to networking engagements. • Started as entry level field and operations center engineer, obtained CCNA certification grew into lead project engineer. • Maintained large lan/wan networks for banks, colleges, and town infrastructures. • Created network design and diagrams for the town of Brookline Massachusetts • Migrated Oshean public library sites to new ISP and routing equipment • Installed multi-branch VOIP/Unified Communication networks • Supported firewalls and networks for state organizations including RIDOT. • Gained valuable customer service skills servicing customers onsite and remotely. Worked in 24x7 operations center managing client issues and escalations. Show less