Faisal Alteneiji

Assistance Manager – Field Training and Quality Control at Yahsat
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Contact Information
us****@****om
(386) 825-5501
Location
AE
Languages
  • Arabic -
  • English -
Skills

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Bio

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Credentials

  • Jupiter System Virtual Network Operation
    Hughes
    Mar, 2018
    - Nov, 2024
  • Certificate of contribution as representation for Social Affairs of Saudi Student Association
    Saudi Arabian Cultural Mission
    Apr, 2016
    - Nov, 2024
  • Certificate of Achievement to the Project of Singing Tesla Coil with Laser Harp Control
    IEEE
    Apr, 2015
    - Nov, 2024
  • IC3 Internet and Computing Core Certification
    Certiport
    Jun, 2010
    - Nov, 2024
  • Leadership and Communication
    MERIC: Training, Development and Consulting
    Dec, 2018
    - Nov, 2024

Experience

  • Yahsat
    • United Arab Emirates
    • Telecommunications
    • 300 - 400 Employee
    • Assistance Manager – Field Training and Quality Control
      • Mar 2020 - Present

      Responsible for YahClick field operational services, and take the lead on managing, supporting and solving our Partners issues relating to YahClick services. In addition, identify required field processes, operational improvements and business polices.

    • Assistant Manager
      • Aug 2016 - Present

    • Team Leader - Field Training and Quality Control
      • Jul 2019 - Mar 2020

      Deliver train the trainer training programs, as well as developing knowledge materials. Apply Field operational quality programs, which measure, audit and report Service Partners installation quality and support performance. Also, support efforts and quality of service, signal levels, tools configuration and associated measurements.

    • Operation Engineer
      • Aug 2016 - Jul 2019

      Supporting Service Partners on Field Ops and installer services, escalation and issue support, regional field services, and VNO Services. Besides, conducting field operational and Installer training programs, delivery, and support materials. Also, running field services operational performance and quality. Engineering and Technical services support. Operational Initiatives improvements, service delivery effectiveness, revenue/subscriber targets.

Education

  • University of Nebraska-Lincoln
    Bachelor's degree, Electrical and Communications Engineering
    2011 - 2015
  • University of Nebraska-Lincoln
    Bachelor's degree, Electrical and Electronics Engineering
    2010 - 2014
  • Institute of Applied Technology
    Diploma, Engineering Science
    2007 - 2010

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