Client Success Manager

• Dec 2021 - Present

Providing first and second level technical support to clients using Research Monitor and Quest products.Technical Account Management for key clients

Client Success Support Analyst

• Oct 2018 - Nov 2021

Providing first level support for clients using TRG Screen products Research Monitor and Quest.

Councillor, Frognal & Fitzjohns ward, London Borough of Camden

• Jul 2010 - Present

Councillor for Frognal and Fitzjohns ward, London Borough of Camden.Currently member of Licensing Committee.Have also sat on Health and Adult Social Care Scrutiny Committee, Culture and Environment Committee, Tenants Participation Panel and Social Cohesion Panel.Group Whip 2012-2015.Active in planning issues and assisting my constituents in issues with Camden Council Councillor for Frognal and Fitzjohns ward, London Borough of Camden.Currently member of Licensing Committee.Have also sat on Health and Adult Social Care Scrutiny Committee, Culture and Environment Committee, Tenants Participation Panel and Social Cohesion Panel.Group Whip 2012-2015.Active in planning issues and assisting my constituents in issues with Camden Council

Customer Service Executive

• Jul 2017 - Oct 2018

Working with the Infopro Digital Customer Services team, dealing with client queries, processing subscription orders, raising invoices, financial reporting and working as part of client engagement campaigns to evaluate client satisfaction and achieve revenue retention.• Order processing of strategic client subscriptions• Invoice preparation for strategic client subscriptions• Technical Support for client products on smart-phone apps and for IP subscriptions.• Financial Reporting• General Customer Service duties• Client Engagement- part of campaigns to assess client use and satisfaction of end-products

Chairman

• Feb 2015 - Jun 2018

Elected association chairman in February 2015, I manage two full-time members of staff, oversee an office with an annual turn-over of £110,000 pa and co-ordinate campaigning efforts and activities across the parliamentary constituency, with an eye towards increasing membership, improving fund-raising and recruiting active and engaged candidates to stand in local elections and as party officials. Duties include – but not limited to:• Office management• Recruitment of permanent staff• Co-option of voluntary personnel to serve as association officers• Identification of local government council candidates• Oversight of political campaigning in the constituency• Oversight of event organisation in the constituency• Oversight of financial management of constituency office accounts

Customer Service Executive

• Apr 2014 - Jun 2017

Working with the Incisive Media Customer Services team, dealing with client queries, processing subscription orders, raising invoices, financial reporting and working as part of client engagement campaigns to evaluate client satisfaction and achieve revenue retention.• Order processing of strategic client subscriptions• Invoice preparation for strategic client subscriptions• Technical Support for client products on smart-phone apps and for IP subscriptions.• Financial Reporting• General Customer Service duties• Client Engagement- part of campaigns to assess client use and satisfaction of end-products• Project Management- I lead a project to rationalise the print output of specific publications, combining and comparing different record sets to bring them into alignment and standardise them on one database. This lead to over £200K in savings.

Customer Service Support Consultant

• Sep 2013 - Feb 2014

• Consulting on preparation and structuring of client support documentation for HipSnip clientsHipSnip voted one of the top 25 most exciting technology companies in the UK by Growthbusiness.co.uk and one of the top 100 start-ups in the UK. • Consulting on preparation and structuring of client support documentation for HipSnip clientsHipSnip voted one of the top 25 most exciting technology companies in the UK by Growthbusiness.co.uk and one of the top 100 start-ups in the UK.

Delegate Recruitment Executive

• Jul 2011 - Dec 2012

Delegate Recruitment Executive (contractor)As part of the telesales and marketing team I helped successfully sell the Fund Selector Forum in Paris, France and started to set up the Fund Selector Briefing in Luxembourg and worked on FX Week's FX Invest Middle East Conference. In all cases my duties included:• Delegate research• Telesales, • Marketing and market research.• I built up the French contact database from 700 circa to over 2200 and built a Luxembourg contact database to over 800 from almost scratch. • Telesales done in multiple languages including French.• Other projects I have worked on are: Inside Reference Data's Breakfast Briefing, Northern Investment Summit, the Mortgage Event, Fund Selector Briefing Luxembourg, WatersTechnology Big Data Summit and currently working on FX Week's FX INvest Middle East Conference.

West Hamsptead and Fortune Green branch chairman, KIlburn Delivery Co-ordinator 2009-2010

• Aug 2009 - May 2010

Working in a capacity as delivery co-ordinator for the association’s literature across 40% of the constituency- reaching over 50,000 residents. I also built and organised a branch-structure and led a council campaign for two wards, managing a team of six candidates and forty volunteers, building delivery networks, a regular ward political structure and regular production of local newsletters. I was part of the team for the parliamentary campaign for Chris Philp, achieving a 9.4% swing from Labour to Conservatives. I organised and led local campaigns against over-development in my area.

Assistant to the Secretary General of the Franco-British Council

• Oct 2008 - Jul 2009

Assisting the Secretary General in an intergovernmental body that promotes high level conferences and seminars between French and British public and private sector personalities to encourage mutual understanding and compare experiences and approaches to issues of public concern. • Publication officer duties, preparing the reports on our seminars, commissioning the cover art-work, proof-reading and editing. • Writing the quarterly newsletter sent out to over 3000 people• Marketing and organisation of the annual Short Story Prize sponsored by Eurostar involving over 110 universities and organising a jury former by Booker Prize winners and Peers of the House of Lords• Logistics organisation of high-level public sector Franco-British seminars• Book-keeping• Promotional activities• Content management of the FBC website • Overall IT management.

Technical Account Manager and Project Manager

• Jul 2005 - Jul 2007

Executive technical assistance for all London Telerate clients in their migration from Telerate to Reuters products. Oversight of regular maintenance of Telerate systemsMigration onto Reuters systems, advising as to which Reuters products were the best suited for the client. Project manager in the global technical migration of Telerate clients onto Reuters products. Technical aspects, data and content issues and administrative and billing issues. Client facing and technical support duties.

Technical Account Manager

• Jan 2000 - Jul 2005

-Executive technical account manager for all technical issues for a series of strategic London customers including Barclays, Morgan Stanley, UBS, BP, Citigroup. -System design and implementation-Technical Support-Installation work and all other related aspects. -Between Jan 2005 and Jul 2005 I was also project manager and technical account manager for all Telerate clients in France managing migration of some 200 hundred French clients from the Fininfo-owned network onto the proprietary Telerate network. My duties included system design, implementation, technical assistance, installation work and all other related aspects. All done in French.

Customer Service Representative

• Mar 1999 - Dec 2000

Working on the Bridge Technical Helpdesk, taking calls in English, Italian and French, giving support for Bridge and Telerate’s real-time market data products. Offering in this role first and second line support for our customers, for both technical and data queries and liaising extensively with our Milan, Rome, Lugano, Paris and other European offices. Towards the end of this time, serving as senior CSR on the Italian desk, training new CSRs and co-ordinating support to our customers Working on the Bridge Technical Helpdesk, taking calls in English, Italian and French, giving support for Bridge and Telerate’s real-time market data products. Offering in this role first and second line support for our customers, for both technical and data queries and liaising extensively with our Milan, Rome, Lugano, Paris and other European offices. Towards the end of this time, serving as senior CSR on the Italian desk, training new CSRs and co-ordinating support to our customers

Customer Services/ Sales

• Sep 1998 - Mar 1999

. Handling the B & Q account. Duties included taking orders, dealing with store enquiries, collect and debit claims, the organisation of collections of goods and extensive accounts work, in the preparation of credit and debit notes, as well as other admin duties. . Handling the B & Q account. Duties included taking orders, dealing with store enquiries, collect and debit claims, the organisation of collections of goods and extensive accounts work, in the preparation of credit and debit notes, as well as other admin duties.

Customer Services experience

• Feb 1998 - Aug 1998

. Duties included taking and processing orders, both via mail and over the telephone, dealing with the Italian customers and suppliers and taking care of the company's Italian newsletter, la Gazzetta di Caura. Layout and presentation work was involved. Also translation the Caura sales-rep manual in Italian. Remained with the company until it was absorbed by a competitor and relocated out of London. . Duties included taking and processing orders, both via mail and over the telephone, dealing with the Italian customers and suppliers and taking care of the company's Italian newsletter, la Gazzetta di Caura. Layout and presentation work was involved. Also translation the Caura sales-rep manual in Italian. Remained with the company until it was absorbed by a competitor and relocated out of London.

temporary positions in administrative

• Jul 1997 - Feb 1998