Administrative Assistant

• Sep 2023 - Present

Jade Waters Resort Pool Supervisor

• May 2023 - Sep 2023

Executive Assistant to CEO

• Feb 2023 - Jun 2023

• Collaborated with other members of admin team to provide seamless support for company. • Demonstrated excellent time management to meet regular deadlines. • Helped business development team explore marketing, sales and industry partnership opportunities. • Performed tactical and strategic administrative support tasks for upper executive-level employees. • Used discretion, confidentiality and good judgment to maintain and protect GoogleSheet database with customer and project information. • Compiled, tracked and reported on different types of data, contributing to team productivity. • Kept senior leaders informed with polished and professional reports. Show less

Assistant Swim Coach

• Aug 2022 - May 2023

• Led both varsity and junior varsity athletes to success• Oversaw meets and team-building activities, fostering a positive team spirit and promoting friendly competition• Regularly provided performance reports based on athlete strengths and weaknesses to drive progress and improvement• Successfully organized fundraising events for the team's booster club• Effectively managed the budget for equipment, meet, and travel expenses.

Swim Center Supervisor

• Jan 2020 - May 2023

• Successfully coordinated staff activities including training and certifications• Developed and managed a comprehensive master calendar to schedule employee work, rentals, and events• Provided excellent customer service, building and maintaining positive relationships with members and guests• Efficiently processed vendor invoices, payments, and staff payroll• Closely monitored daily bank account activity, generating reports as needed

Age Group Swim Coach

• Jan 2019 - Jan 2020

• Effectively planned and organized class time to maximize practice opportunities • Utilized encouragement and positive reinforcement techniques to create a supportive and engaging learning environment • Consistently provided instruction, working with students during each assigned period to ensure the best possible outcomes • Attended swim meets and events to stay current and engaged with the sport and continue to promote the benefits of swimming. • Effectively planned and organized class time to maximize practice opportunities • Utilized encouragement and positive reinforcement techniques to create a supportive and engaging learning environment • Consistently provided instruction, working with students during each assigned period to ensure the best possible outcomes • Attended swim meets and events to stay current and engaged with the sport and continue to promote the benefits of swimming.

Customer Service Specialist

• Jul 2015 - Jun 2018

• Provided exceptional customer service to over 300 retail customers and small business owners weekly through phone and email communications • Offered expert product and service information and assisted customers in improving their financial literacy • Effectively resolved complex customer inquiries, consistently striving for quick resolution of complaints • Recognized by supervisors for exceptional problem-solving skills and the ability to resolve issues on the first call, avoiding escalation. Show less

Swim Instructor

• Dec 2014 - Jun 2015

Provided high-quality swim instruction to a diverse group of swimmers of all ages. Provided high-quality swim instruction to a diverse group of swimmers of all ages.