Trainer Executive

• Jan 2022 - Present

Trainer Executive on a different projects :( Food and beverage, E-commerce , Carriage Qatar, Papa Johns, Noon UAE, Golden Scent , Suzuki KSA, Carrier, Badael )Roles & Responsibilities:- Develops and implements company and regulatory qualitystandards in the manufacturing facility.- Oversee the entire Quality Assurance and Training department.and all the activities pertaining to these activities.- Evaluate employee performance to gauge where skills arelacking.- Create training programmes to address skill gaps among employees. Show less

Operation Team Leader

• Apr 2021 - Jan 2022

Roles & Responsibilities:- Conducted regular quality audits to ensure compliance to company and regulatory standards and policies.- Generates and sends agreed reports to clients regularly as per client requirement.- Handles Account Advisors needed for on-job training and coaching.- Monitors transactions to ensure that QA standards are met.- Ensures the Advisor’s KPI’s are met.- Manages difficult calls by acting as first line of escalation.- Coordinates, as needed with all supporting function to eliminate any problems affecting the operations.- Performs daily pre-shift or post-shift meetings with Advisors achievements, targets and new updates.- Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution.- Logs and acts on client’s requests. Show less

Customer Service Representative

• Jan 2020 - Apr 2021

Roles & Responsibilities:- Handle customer inquiries completely and accurately.- Resolve customer complaints and problems to the satisfaction of the customer.- Use customer service skills to optimize the opportunity of each customer contact.- Use all acquired skills from training to maintain the call duration within agreed limits to meet SLA in order to reduce costs and maximize revenue.- Complete all necessary documentation related to project operations.- Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date. Show less

Operations Coordinator

• Feb 2019 - Jan 2020

Retail Sales Specialist

• Jan 2018 - Jan 2019