Experience

Creighton University

• United States
• Higher Education
• 400 - 500 Employee

• Reservations Specialist

  • Jun 2022 - Present

  As a member of the Housing and Auxiliary Team, Centralized Reservations, and Student Life this role is primarily responsible for scheduling event requests and reserving rooms in designated Campus Life and academic classroom spaces for Creighton University on its two campus locations: Omaha and Phoenix. • Responsible for the oversight and use management of over 200 event and academic spaces. • The main point of contact in coordinating appropriate space usage for over 4,000 stakeholders throughout the year, with particular focus on large-scale, high-volume times such as Summer Preview, summer camps and conferences, Move In Week, and Finals week. • Receives, processes, and inputs event requests into various reservation software and coordinates logistical space usage for Creighton University, both in Omaha and Phoenix locations. • Communicates expectations of room usage, including policies and procedures • Consult with campus holders of certain university spaces (academic, athletics, university recreation, etc.) to ensure proper approval of event space usage. • Assist non-Creighton guests and clients with space reservations, event needs, and logistical consultation. • Execute the pricing of contracts to include all set up, rental, and room fees. • Supports logistical and operational functions of events by assisting in contract creation, invoice creation, reservation management. • Responsible for notification and enforcement of rules and regulations specific to university contracting including insurance requirements, exclusive food service rights, alcohol permitting, and ticketing requirements. • Meets with catering vendors to ensure accurate event set-up and menu requests are met. • Maintains facility usage records; constructs and submits daily operations reports and schedules; and writes monthly reports. • Spearheads summer camp and conference room reservation management leading up to and throughout duration. Show less



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Hospitality Professional

  • Apr 2022 - Jun 2022

  Food and Beverage Operations. • Responsible for guest satisfaction in the hotel's continuing effort to deliver outstanding guest service and financial profitability. • Responsible for the opening and closing of the bar and dining areas. • Communicated with guests for hotel growth and Honors Memberships. • Anticipated guest needs and delivering quality service above and beyond expectations. • Responsible for payment processing, batch accounting, and records. • Inventory tracking & reordering. • Managed food & beverage servers while on duty. • Bar tending and food preparation. • Maintaining a safe environment for all guests and employees. • Assisted in event planning and coordinating. • Take patron orders and deliver a variety of alcoholic and non-alcoholic beverages including wine, beer, liquor, and mixed drinks. • Receive payments and settle patron checks and tabs, as well as correctly record daily sales totals in point-of-sale system. • Purchase needed bar supplies, stock and track all wine, liquor, and beer stocks, and have a full supply of glassware on hand, notifying management of any supply issues or shortages. • Properly identify customers' age through identification cards, and serve alcoholic beverages following all applicable federal, state, local, and company rules and regulations. • Preparing a range of conventional and unique cocktails Show less



IEE Services

• United States
• Education Administration Programs

• Chief Executive Officer/ Executive Director of Evaluation Services

  • Nov 2014 - Dec 2021

  • Managed cross-functional team of 15 in 5 locations (United States, and Overseas), ranging from entry-level analysts to vice presidents, and collaborated with business development, data science, and operations. • Launched remote offices with the Executive Director and recruited and managed a new team of 11 employees; grew company revenue by 200% in first seven months (representing 20% of company revenue). • Designed training and peer-mentoring programs for the incoming staff of 5 senior analysts, 4 assistant analysts, and 6 specialists in 2014: reduced onboarding time for new hires by 80%. • Overhauled company resources, production applications, resulting in increased usability and reduced processing times by 50%. • Negotiated long-term professional contracts with external vendors, employers, and academic institutions. • Developed professional relationships with international education ministries, institution leadership members, and domestic institutions. • Built online learning platforms for employment interview preparation, English proficiency, and conversational English. • Responsible for all financial planning, budgets, payroll, and expenses. • Created marketing and advertising strategic initiatives for company growth and profitability. • Added multiple services to expand company offerings such as, certified resume writing services, English language proficiency exam preparation, conversational English courses via virtual modalities. • Added technology for social media platform to connect international students with US colleges, universities, and employers. • Hosted professional seminars in global trend in higher education. • Hired diverse, talented, exceptional employees who are leaders in higher education. Show less



Northcentral University

• United States
• E-Learning Providers
• 300 - 400 Employee

• Student Records Analyst

  • Jan 2017 - Jan 2019

  This position is responsible for the daily activities related to the Office of the Registrar and the record analyst team. This position is primarily responsible for ensuring compliance to academic regulations and university program requirements leading up to degree conferral. •Evaluated transcripts and other credentials from other Universities for purposes of transferring credit and evaluating credit waivers between degree programs. •Created initial degree plans to ensure each student successfully completed their degree requirements. •Responded to student questions via messaging systems, emails, and/or phone calls, and journals all communication. •Liaised with colleges on program specific policies to ensure student progression. •Ensures compliance with administrative policies and procedures. •Processes and enters data into the COMPASS or Roadrunner system. •Established and maintained students’ academic files, ensuring all personal, financial, and academic records are kept current and accurate. •Maintained logs and records of all student transactions and SAP calculations. •Communicated admissions decision to applicants by processing acceptance letters and enrollment agreements. •Participated in ongoing department projects. •Developed system tracking technologies for accurate status reporting. •Created standard operating procedure documents for training and guidelines. •Presented and received approval for professional memberships to educational databases for university catalogs. • Suggested and assisted in the implementation of Transfer Evaluation System membership; presented needs and benefits of system and convinced senior leadership to approve budget for this $10K membership. • Made improvements to queue database, contributing to significant increase in reporting accuracy. Show less



Bridgepoint Education

• United States
• Education Management
• 700 & Above Employee

• Account Resolution Coordinator

  • May 2016 - Oct 2016

  •Assisted students with FAFSA completion/renewal and the accurate completion and collection of all necessary documentation. •Prepared, reviewed, and revised student funding estimates as necessary. Ensured that all estimates are compliant with federal and state regulations as well as university policies. •Reviewed and discussed financial obligations with students providing payment options to cover any remaining balance of cost owed by the student. Setup/revised tuition option payment plans as needed. •Ensured all financial aid has been added to the student information system and certified for disbursement upon confirmation of eligibility. Consistently monitored awards as student progressed to ensure funds are disbursed timely and accurately. •Assisted VA students with their benefits and questions as needed. •Ensured that VA students are fully aware of their responsibilities to the school and that the student’s school file includes all copies of VA paperwork. •Apprised finance leadership of any veteran with potential benefit changes or concerns that could impact the student receiving their benefits timely each quarter. •Worked interdepartmentally to facilitate outstanding service to students and their families. •Maintained consistent accurate files shown through training assessments for compliance with Federal/State regulations, school policies and procedures. •Demonstrated proficiency in timely document collection and processing as defined by the Key Performance Indicators (KPI). •Calculated stipend disbursements for eligible students. •Determined continuous enrollment and title IV eligibility based on the SAP of each student. Show less



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Office of Admission & Evaluation (International Education Officer)

  • May 2008 - Apr 2016

  Reviewed and evaluated both domestic and international academic credentials from 192 countries to make admission program eligibility decisions for admissions to undergraduate, graduate, and doctoral degree programs across all colleges and schools associated with University of Phoenix.•Evaluated credits from domestic and foreign academic institutions transfer eligibility. •Collaborated with individuals across multiple departments to facilitate and improve processes/services. •Designed workflows, SOPS, training materials, and process improvement technologies for increased productivity to enhance user/client experience.•Conducted department training on processes, procedures, policies, programs, systems.•Developed international resources to expedite tracking of previously evaluated and accepted courses. •Applied vast knowledge of international education systems ranging from secondary education, undergraduate, and doctoral degrees to verify authenticity of documents. •Contributed to research databases of recognized international academic institutions and programs. •Contributed to both domestic and international policies & procedures manuals. •Accurately review and understand foreign academic documents and extensive knowledge of various education systems to produce evaluation reports at the highest standards.•Prepare accurate assessments of educational documents in terms of their US equivalency.•Communicated with campus partners regarding university policies, program requirements, admission decisions, transfer credit eligibility decisions, and document requirements. •Communicated with higher education institutions, ministries of education, and various educational organizations and authorities.•Built and maintained professional relationships with international authorities. •Participated in, and contributed to professional associations AACRAO, NAFSA, and UNESCO.•Created and implemented various process improvement initiatives. Show less

• Enrollment Counselor

  • Jan 2006 - May 2008

  Served as the first point of contact with potential students and assisted in making informed decisions on how to achieve their educational and professional goals. Responded to client inquiries, problem-solving, and the propagation of information to surpass organizational objectives.• Managed inquiries to achieve prompt contact and performance activity.• Interviewed prospective students seeking acceptance into one of the programs offered by the university, set-up appointments for and conduct interviews with all prospects.Met daily, weekly, and monthly goals.• Counselled prospective students about eligibility requirements, training and educational opportunities, rules, regulations, and accomplishments of students.• Participated in appropriate recruitment and enrollment activities outside the standard workweek and/ or office setting.• Responsible for recruiting qualified applicants in accordance with state and federal accreditation and Institute policies and regulations.• Conducted all activities in accordance with the highest ethical standards.• Counselled students on educational goals and pathways. • Utilized admissions CRM to track prospective students and the applicant/admissions process.• Recommend prospective students for admission to graduate programs.• Represent graduate programs at recruitment and marketing events.• Developed new recruitment opportunities for all academic programs.• Advised academic leadership regarding admissions policies, trouble shoot issues related to new students and academic areas and make recommendations for improvement in assigned degree programs.• Train, mentor and collaborate new graduate enrollment counselors.• Researched, analyzed, and implemented various projects.• Coordinated the implementation of marketing campaigns utilizing various media outlets.• Partnered with administrative staff for processing, department goals, and student needs. Show less