Experience

ROSSMANN Czech Republic

• Czechia
• Retail
• 100 - 200 Employee

• Head of Expansion & Property

  • Apr 2020 - Present

  Overall responsibility for Rossmann CZ retail network, both expansion and property/facility. Definition of expansion strategy and its implementation in order to meet set targets in line with local market growth strategy. Internal processes re-definition to secure cost-effective retail network functions, and to deliver best-in-class customer experience. Overall responsibility for Rossmann CZ retail network, both expansion and property/facility. Definition of expansion strategy and its implementation in order to meet set targets in line with local market growth strategy. Internal processes re-definition to secure cost-effective retail network functions, and to deliver best-in-class customer experience.



FEG

• Czechia
• Entertainment Providers
• 700 & Above Employee

• Group Head of Retail

  • Oct 2016 - May 2019

  Overall responsibility of 3000+ POS and 5000+ employees across 5 markets (CZ, SK, PL, RO, HR). Definition of Group Retail Strategy and standards, P&L accountibility. Definition and implementation of retail network best practice on group level. Responsibility to define and implement group operational (POS brand guidelines, Mystery Shopping, People Management processes, Customer Service, Sales Trainings) standards to drive seamless multichannel customer experience. Inputs for strategic initiatives to drive revenue growth. Overseeing new product verticals implementation across group, and locally. Implementation of Operational Manual in all countries.



TETA drogerie (součást skupiny pk Solvent)

• Czechia
• Wholesale
• 100 - 200 Employee

• Retail Director

  • May 2015 - Sep 2016

  Overall responsibility of 400+ drugstore network in the Czech Republic, managing 3 Regional and 15 Area Sales Managers directly and 2000+ sales representatives indirectly. Successful implementation of operational (Customer Service Manual), marketing (loyal card) and sales (product of the week) tools to drive revenue. Close cooperation with Expansion Department to grow retail network. Definition of POS and operational team KPIs. P&L responsibility, performance evaluation on all network levels. All in TETA!



Skyport PRG

• Airlines/Aviation
• 1 - 100 Employee

• Senior Project Manager

  • Aug 2013 - Apr 2015



ORCANTA, s.r.o.

• Managing Director

  • May 2012 - Jul 2013

  Authorized adidas franchize network of 9 monobrand shops and 2 outlets in CZ. Eshop (adishop.cz), teamsport and B2B channels to offer a complex variety of the best sports and fashion 3-stripe gear for all sports and fashion freaks. Authorized adidas franchize network of 9 monobrand shops and 2 outlets in CZ. Eshop (adishop.cz), teamsport and B2B channels to offer a complex variety of the best sports and fashion 3-stripe gear for all sports and fashion freaks.



GAMESTAR, a.s.

• Executive Director

  • Nov 2003 - Jul 2013

  scratch cards, design, sales, distribution, customer service scratch cards, design, sales, distribution, customer service



JETBULL.com

• Romania
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Operations Director

  • May 2008 - Apr 2012

  IT projects, on-line gaming, full service - IT development, administration, back office, MARKETING - affiliate, PPC, SEO, FINANCE - payment gateways, risk management, CS - email, voice, livechat.Acquired by a UK operator. IT projects, on-line gaming, full service - IT development, administration, back office, MARKETING - affiliate, PPC, SEO, FINANCE - payment gateways, risk management, CS - email, voice, livechat.Acquired by a UK operator.