Strategic Communications

• Aug 2023 - Present

Manager of Customer Success

• Jul 2019 - Present

Customer Care Manager

• Jul 2019 - Present

Customer Care Assistant Manager

• Jul 2019 - Present

Accounts Receivable Clerk

• Sep 2016 - Jan 2018

Inputting insurance and vehicle information as well as balancing and rekeying estimates from various insurance companies. Sending in supplements by online portal, phone or fax. Able to assess minor cosmetic damage and send in orders for automotive parts and sublets to vendors. Transferred skills to accounts receivable to collect debt from unpaid claims from insurance companies and out of pocket paying customers. Supervision of two other individuals to collect on receivables and created a simplified method of communication between employees and adjusters. Worked with networks such as CCC estimating system and ProfitNet, including online portals and estimating systems such as Mitchell Repair and Audatex. Show less

Municipal Tax Researcher

• Nov 2011 - May 2016

Collecting information from tax collectors and utilities companies in the state of NJ in order to process and enter data for foreclosed properties and delinquent accounts. Created and published training manual for tax. Collecting information from tax collectors and utilities companies in the state of NJ in order to process and enter data for foreclosed properties and delinquent accounts. Created and published training manual for tax.

Personal Banker

• Mar 2008 - Oct 2011

Customer Service Representative for Bank of America Assist customers with personal banking needs; i.e. account balances, account maintenance, transfer of funds, ordering checks, reporting items lost/stolen, etc. Customer Service Representative for Bank of America Assist customers with personal banking needs; i.e. account balances, account maintenance, transfer of funds, ordering checks, reporting items lost/stolen, etc.