Experience

Marten Law LLP

• United States
• Law Practice
• 1 - 100 Employee

• Chief Administrative Officer (CAO)

  • Aug 2019 - Present



The Mountaineers

• United States
• Recreational Facilities
• 1 - 100 Employee

• Mountaineers Safety Committee Chair

  • Jan 2009 - Present

  2020 and ongoing - Organization Safety Committee Chair - Works with branches to develop and maintain Safety organizations led by a branch Safety officer - Ensures timely and meaningful response to incident and safety reports - Provides incident trend summaries for activities, branches, and the organization as a whole - Represents Safety concerns to Risk Management Com, Branch Leadership Com, and the Board - Promotes risk management culture through blog posts and interface with like-kind US organizations 2019-2020 Seattle Branch Chair - Oversight of volunteer activity committees - Member of organization-wide Branch Leadership Counsel - Responsive to strategic initiatives, budgeting, and policy matters2013 Volunteer Leader of the Year with The Mountaineers: - Navigation Committee Member - Navigation Committee Chair - Scramble Graduate, Instructor & Trip Leader - Sailing Trip Leader & Instructor - Snowshoe Trip Leader - Basic & Intermediate Climb Graduate, Instructor & Trip Leader - 2013 Climb Leader of the Year - Advisory Council MemberLead sailing, alpine scrambling, and climbing trips (rock, glacier, alpine) and instruct Mountaineers course participants in safe water sport & mountaineering skills.

• Operations Director

  • Aug 2016 - Feb 2019

  Bill leads finance, HR, facilities, and IT functions for The Mountaineers Programs division. Additionally Bill works with volunteer committees to ensure successful and timely implementation of strategic projects to improve member & volunteer satisfaction and enhance the organization's ability to achieve its mission & vision.



Eaton Group

• United States
• Legal Services
• 1 - 100 Employee

• CEO

  • Apr 2013 - Jul 2015

  The Eaton Group's clients are large consumer credit companies and debt buyers throughout the United States. The Eaton Group provides legal services and support to clients ensuring exceptional consumer experience and unparalleled recovery of the remaining value of charged-off consumer accounts. The Eaton Group's clients are large consumer credit companies and debt buyers throughout the United States. The Eaton Group provides legal services and support to clients ensuring exceptional consumer experience and unparalleled recovery of the remaining value of charged-off consumer accounts.



Meteorcomm

• United States
• Telecommunications
• 100 - 200 Employee

• AVP Program Management Office

  • Jul 2011 - Sep 2012

  Leads the Program Management Office to support the launch of the Positive Train Control (PTC) Communication System Program delivered to member railroads across the US. Provides senior-level management and oversight of all products within the Program. Communicates program status member railroad key stakeholders and facilitates follow-up decisions and actions as needed. Leads development and communication of PTC Program scope, roadmap, key milestones, communication patterns, and cross-railroad coordination of dependencies. Ensures PTC Program issue and risk identification and resolution to ensure PTC software and radios are delivered on time, within budget and within quality standards Maintains and champions program management methodology to support PTC Program design, development, test, and implementation. Represents the PMO in meetings with the senior leadership team, railroad member key stakeholders and other program/project members; fosters collaborative working relationships to the benefit of the Program and the railroad members. Reviews and evaluates PMO service delivery, makes recommendation for and executes changes in operations to ensure maximum effective service. Develops new PMO functional elements, including researching, compiling and analyzing supporting data Prepares and communicates executive presentations highlighting key PTC Program information Coaches and provides direction to PMO team members responsible for leading and supporting products within the PTC Program Facilitates analysis of options for scope, schedule or budget adjustments and corresponding impacts to the PTC Program Performs complex administrative duties such as strategic planning and project portfolio analysis requiring oversight, attention to detail and analysis.



United Rentals

• United States
• Construction
• 700 & Above Employee

• Senior Director (VP), Progam Implementation

  • May 2009 - May 2010

  Partnered with Senior VPs in transforming the Company into a more efficient, customer focused and cost effective organization: * Guided business unit leaders in their understanding and use of operations improvement techniques, operational excellence practices necessary to achieve strategic objectives and the appropriate metrics to measure performance * In conjunction with Senior VP’s, developed change management strategies for processes and systems to support the Company operations rank and file in consistently exceeding customer expectations while controlling operating costs Provided leadership over multiple projects that align with overall Company strategy to drive efficiencies, control costs, support growth and increase profitability: * Instituted the BEST program (Branch Enhancements for Strategic Transformation) to identify, prioritize, implement, and monitor the performance of process change & technology innovation focused initiatives * Executive project manager for the FAST program – $40M effort to optimize delivery & pickup route performance and improve connectivity with dispatch, drivers, and customers through a hand-held computer and sophisticated real-time communication & tracking capabilities * Operations representative for the VoIP program – $30M voice over IP program to transform branch-level customer interaction, improving and standardizing customer experience, providing quantitative metrics for customer service, and allowing for significant streamlining of phone support throughout operations * Executive project manager for the Transportation Revenue Capture program – $15M effort to improve processes for charging sufficiently for delivery & pickup services, improved measurements for evaluating branch-level performance, and improved technological solutions to ensuring appropriate revenue capture going forward



Cerberus Capital Management

• United States
• Financial Services
• 700 & Above Employee

• Independent Ops Consultant

  • Aug 2007 - Feb 2009

  Bill was a member of the Cerberus Ops team performing diligence on potential deal companies, acting as an indendent consultant, starting in the Fall of 2007 through the Winter of 2009: • Worked closely with executive teams of large public companies within Cerberus’ portfolio, or that Cerberus was evaluating for acquisition, to enable renewal of operational quality, service and efficiency through the design & implementation of transformational operations projects such as: * Strategic realignment of operations resources to address excess staffing, with a $52 million impact on annual operational performance. * Innovative technologies & process improvements resulting improved communication, productivity, and quality of field location operations, with a $37 million impact on annual operational performance. * Introduction of operational excellence metrics to further improve quality and service performance and drive continuous improvement in operational efficiency.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• VP Operations Integration

  • Aug 2003 - Apr 2007

  Leader of Operations integration teams: - Integration of nationwide service centers & courior operations - Leader of project teams respsonsible for $600M in design, development, construction, testing, and implementation of automated sorting facilities Leader of Operations integration teams: - Integration of nationwide service centers & courior operations - Leader of project teams respsonsible for $600M in design, development, construction, testing, and implementation of automated sorting facilities



Airborne Express

• Australia
• Freight and Package Transportation
• 1 - 100 Employee

• VP Operations

  • May 1999 - Aug 2003

  - Key member of merger & acquisition negotiation & analysis team for Airborne Express- Leader of field services engineering organization- Leader of corporate engineering & technology implementation organization- Leader of strategic facility & fleet analysis organization- Leader of nationwide safety, quality and operational excellence programs- Leader of nationwide cartage administration organization

• Director, Field Services Engineering & Cartage Contracting

  • May 1989 - May 1999

  - Leader of field services engineering organization- Leader of corporate engineering & technology implementation organization- Leader of strategic facility & fleet analysis organization- Leader of nationwide safety, quality and operational excellence programs- Leader of nationwide cartage administration organization



Alex. Brown & Sons

• Analyst

  • 1988 - 1989

  Investment banking financial analyst, performing analysis and preparing complex financial materials in support of mergers, acquisitions, initial public offerings, and debt offerings. Investment banking financial analyst, performing analysis and preparing complex financial materials in support of mergers, acquisitions, initial public offerings, and debt offerings.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Lieutenant

  • 1985 - 1989

  Management Engineering Officer for the Military Airlift Command (MAC) where I led complex analyses of transportation-related work centers throughout the world leading to improved efficiency and effectiveness through implementation of more cost effective and quality oriented processes, procedures, work structures, and organizational designs. Management Engineering Officer for the Military Airlift Command (MAC) where I led complex analyses of transportation-related work centers throughout the world leading to improved efficiency and effectiveness through implementation of more cost effective and quality oriented processes, procedures, work structures, and organizational designs.